Stress, Health and Well-Being: The Mediating Role of Employee and Organizational Commitment

doi:10.3390/ijerph10104907

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Int. J. Environ. Res. Public Health 2013, 10(10), 4907-4924; doi:10.3390/ijerph10104907

Article

Stress, Health and Well-Being: The Mediating Role of Employee and Organizational Commitment

Ajay K. Jain^1,* , Sabir I. Giga² and Cary L. Cooper³

¹ Department of Psychology and Behavioral Sciences, Aarhus University, DK-8000 Aarhus C, Denmark ² Division of Health Research, Faculty of Health and Medicine, Lancaster University, Lancaster, LA1 4YW, UK ³ Lancaster University Management School, Lancaster University, Lancaster, LA1 4YW, UK

* Author to whom correspondence should be addressed.

Received: 7 September 2013; in revised form: 2 October 2013 / Accepted: 3 October 2013 / Published: 11 October 2013

(This article belongs to the Special Issue Job Stress and Health)

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Abstract: This study investigates the mediating impact of organizational commitment on the relationship between organizational stressors and employee health and well-being. Data were collected from 401 operator level employees working in business process outsourcing organizations (BPOs) based in New Delhi, India. In this research several dimensions from ASSET, which is an organizational stress screening tool, were used to measure employee perceptions of stressors, their commitment to the organization, their perception of the organization’s commitment to them, and their health and well-being. Data were analyzed using structural equation modeling on AMOS software. Results of the mediation analysis highlight both employee commitment to their organization and their perceptions of the organization’s commitment to them mediate the impact of stressors on physical health and psychological well-being. All indices of the model fit were found to be above standard norms. Implications are discussed with the view to improving standards of health and well-being within the call center industry, which is a sector that has reported higher turnover rates and poor working conditions among its employees internationally.

Keywords: organizational stress; physical health; psychological well-being; commitment; India; business process outsourcing organizations; ASSET

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MDPI and ACS Style

Jain, A.K.; Giga, S.I.; Cooper, C.L. Stress, Health and Well-Being: The Mediating Role of Employee and Organizational Commitment. Int. J. Environ. Res. Public Health 2013, 10, 4907-4924.

AMA Style

Jain AK, Giga SI, Cooper CL. Stress, Health and Well-Being: The Mediating Role of Employee and Organizational Commitment. International Journal of Environmental Research and Public Health. 2013; 10(10):4907-4924.

Chicago/Turabian Style

Jain, Ajay K.; Giga, Sabir I.; Cooper, Cary L. 2013. "Stress, Health and Well-Being: The Mediating Role of Employee and Organizational Commitment." Int. J. Environ. Res. Public Health 10, no. 10: 4907-4924.

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