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Journal: J. Theor. Appl. Electron. Commer. Res., 2026
Volume: 21
Number: 97

Article: AI-Powered Customer Service in Online Retail: Product-Type Differences, Information Asymmetry, and Seller Interventions
Authors: by Shuyuan Bai, Xinquan Wang and Jun Xia
Link: https://www.mdpi.com/0718-1876/21/3/97

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