1. Introduction
E-commerce platforms and online social networks (OSNs) in-together had gained popularity in the first decade of the 21st Century. Initially, during the first decade of the 21st Century, OSNs were used to connect people across different parts of the world. However, as information technology quickly proliferated, people started employing it in businesses as well as for the dissemination of news and information. Several E-commerce platforms and business organizations have expanded their territory to social networks to get more reach and credibility in their domain [
1]. Furthermore, news outlets and well-known people have begun to create social media profiles to share news and ideas with the broader public. It is anticipated that the rapid rise in the use of digital media will accelerate the spread of information throughout the network and society. Recently, E-commerce platforms have begun to utilize their space in social media platforms for promotional and advertisement activities. Social media marketing gained popularity in several aspects during the COVID-19 pandemic through influencers as people began to employ more time in front of digital platforms and OSNs after the lockdown [
2]. Since many users have started to doubt the veracity and sincerity of the information and product reviews they come across, especially after the pandemic, the rise in fake news and rumors poses a significant issue for online social networks and e-commerce platforms.
Even before the advent of technology, people propagated misinformation throughout society. However, rumors and fake news gained traction faster in the recent past when social networking websites began to play a big role in connecting individuals [
3]. After the onset of the COVID-19 pandemic, most educational and professional settings went online, which increased social media usage among all categories of people. Studies have proved that social networking sites have provided motivation and flexibility for students’ questioning and responses, respectively [
4]. Furthermore, when it comes to internet marketing, social media marketing, trust, and brand perception have a big impact on consumers’ buying intentions [
5]. In today’s environment, many people spend hours in front of various social networking websites on personal, professional, commercial, and educational grounds, which has increased the traffic in social media. Studies advocate that social media stories can potentially alter the outcome of an election and people’s attitudes toward a certain political party [
6]. Misinformation has been determined to have impacted elections in several nations, including the United States, France, the United Kingdom, Germany, and others. However, in the recent past, both the prevalence of fake news and public awareness have increased. The spontaneous increase of general awareness related to fake news and reviews is directly proportional to the quantity and popularity of general fact-checking websites, which have grown in recent years [
7].
Rumors and fake news through digital networks have impacted societies in several ways. A study conducted among US citizens points out that the people who gather news from social media platforms are less knowledgeable than those who collect information from reputed television channels and printed newspapers. This suggests that people who gather information mainly from social networks are more susceptible to fake news [
8]. According to studies, the COVID-19 pandemic has greatly boosted digital platform utilization, which was projected to lead to an increase in fake reviews, online abuse, and rumor spreading in society [
9]. The exponential growth in smartphone users with internet connections has also resulted in several ways to access information. Especially in the aftermath of a pandemic, we are confronted with a situation in which a massive amount of data is generated and shared with people worldwide, affecting billions. The challenge comes when we examine how much of this data is authentic [
10], indicating the influence of lockdown measures on disinformation propagation. Consumers’ shopping decisions via social media and e-commerce platforms may be impacted by fake reviews. Additionally, it has been discovered that bad evaluations affect consumers’ purchasing decisions. [
11,
12].
Several observations were advocated into why and how rumors propagate so swiftly across various digital platforms. However, only a few or no studies were conducted to find the association between social intelligence and rumors in the digital world. It was identified that people with fewer connections are critical for rumors to propagate quickly [
13]. In most cases, rumors and misinformation generally lead to cyberbullying among adolescents. In university settings, cyberbullying and rumors can adversely affect the reputation of a student and may even negatively affect the reputation of the institution. This creates a necessity among educational institutions to intervene and reduce cyberbullying among students [
14]. The reputation and trust of individuals and organizations can drastically be affected by rumors and fake reviews. It is difficult to regain the reputation and trust once lost through rumors propagated through OSNs [
15]. The user-hostile behavior in social media was investigated, which showcased that online users’ violent behaviors can lead to cyberbullying. Anonymous users are more hostile than non-anonymous users, according to this research [
16]. The efficacy of various tactics for dealing with fake news on social media was assessed by recruiting participants via M-Turk in the United States for the study. Both “disputed” and “rated false tags” have been found to reduce trust in bogus news and reviews [
17]. However, Facebook had disabled the “disputed tag” feature in the recent past. Moreover, even though youngsters can believe fake news, they may also take necessary action if they understand that they have been exposed to misinformation on digital platforms [
18]. Another study demonstrates that some consumer groups can connect their skepticism about media information to other contemporary trends like the advancement of technology and artificial intelligence, the influence of celebrities as trendsetters, and the necessity of validating the information received, demonstrating an ability to critically analyze their information sources [
19]. On the other hand, an increased level of loneliness has been observed among the victims who became continuous victims of cyberbullying misinformation in social media [
20]. The impact of rumors and fake news in OSMs (online social media) created significance in developing mathematical models for studying rumor propagation within the networks. The SI (Susceptible—Infected) model, SIS (Susceptible—Infected—Susceptible) model, SIR (Susceptible—Infected—Recovered) model, and SEIS (Susceptible—Exposed—Infected—Susceptible) model are the most common epidemic models in the study. Unlike traditional disease-spreading epidemic models, in which a person is likely to become sick after contact with another diseased person, social network epidemics involve human choice, with individual choice playing a role in information diffusion. However, though fake news has increased and poses challenges to users and digital marketing in maintaining reputation and trust, the notable increase in awareness related to rumors and fake news has started to make people think about whether the information received is genuine. The quantity and popularity of general fact-checking websites have grown in recent years, which must have been considered because many individuals increasingly rely on these websites and media to verify whether the information, they obtain via social media is accurate. [
21]. The increase in awareness related to rumors and fake news has started to make people think about whether the information received through digital networks and E-commerce platforms is genuine or not. The impact of rumors and fake news in OSNs created significance in developing mathematical models for studying rumor propagation within the networks. The SI model, SIS model, SIR model, and SEIS model are the most common epidemic models in the study. Unlike traditional disease-spreading epidemic models, in which a person is likely to become sick after contact with another diseased person, social network epidemics involve human choice, with individual choice playing a role in information diffusion.
Considering the existing models, the primary objective of the work is to create a pandemic model for digital networks, which includes social networks, e-commerce, communication networks, and their applications by incorporating the human aspect of choice. We consider fake news and reviews as a single disease, and the term pandemic is used since the implications of fake news and reviews have spread worldwide, affecting millions of users at a time. In the upcoming section, we discuss the related works and the existing models for social networks which can be used for evaluating fake news spread. We then explain the proposed compartmental model and its mathematical definition in the materials and methods section, followed by the basic properties of the model and the comparison with the existing models, along with the simulation of the model under different transmission rates.
2. Related Works
The DK model, introduced by Daley and Kendall (1964), was the first compartmental model of information dissemination. The entire population is divided into several compartments in compartmental modeling based on how people react to seeing information with their neighbor nodes [
22]. A logistic regression model is a regression model in statistical analysis in which the dependent variable is unambiguous [
23]. Binary dependent variables take only two values, “0” and “1”, and the results can be two values, such as pass/fail, win/lose, etc. Multinomial logistic regression should be used when the dependent variable contains more than two outcomes. These models have aided in the comprehension and prediction of information diffusion across networks [
24]. In most of the work related to compartmental modeling, there are three major categories of users, which are referred to as susceptible, infected, and recovered populations. The susceptible are the ones who are likely to see a rumor post at any time. Infected are the ones who spread the rumor and the Recovered population refers to the ones who have stopped spreading the rumor. The classic epidemic model is based on three models—SI (Susceptible—Infected) model, the SIS (Susceptible—Infected—Susceptible) model, and SIR (Susceptible—Infected—Recovered) model [
25].
The SI model as seen in
Figure 1, states that every susceptible node within the network is likely to get infected. Recovery from the infection is not possible in any case. Mathematically, for time t, if S(t) is represented as the susceptible population and I(t) as the infected population, the model can be defined as follows:
Here;
is the probability of meeting a susceptible node at a random unit of time and
is the average number of susceptible nodes that the infected ones meet per unit of time. Then,
is defined as the average population of susceptible nodes getting infected from all the infected populations per unit of time. The SIR model as seen in
Figure 2, is a modification of the SI model with an addition of a Recovered state. The nodes which are infected cannot be infected again or neither transmit the infection to other susceptible nodes. Considering β as the infection rate, γ as the recovery state, s = S/n, and x = X/n; the model can be defined as follows:
The SIS model as seen on
Figure 3, similar to the SIR model, is an extension of the SI model. Here, the infected node, instead of going to the recovered state, returns to the susceptible node. Considering β as the infection rate and γ as the recovery rate, the model can be defined as follows:
An extension of both the SIS and SIR models is the SIRS model with an addition of the Recovered state after the Infected state. By dividing the Infected state into Positive Infected and Negative Infected states (P and N), the SPNR Model was subsequently suggested [
26]. This is done by considering the sentiment of the rumors where a node spreading a rumor with positive sentiment is termed as Positively Infected and a node spreading a rumor with negative sentiment is termed as a Negatively Infected node. The SEIR (Susceptible—Exposed—Infected—Recovered) model was proposed by adding an Exposed state after the Susceptible state [
27]. The R
nSIR model as seen in
Figure 4, was proposed by extending the SIR model with an addition of the Restrained state in front of the Susceptible state. The Restrained population refers to individuals who are dispassionate towards the rumors. However, with time, the Restrained population tends to diminish [
28].
Later the SDIR (Ignorant—Doubter—Spreader—Stifler) model with a new Doubter state was proposed where a doubter is unsure if a rumor is true but is not yet a spreader [
29]. However, the model had not advocated the possibility of a stifler node returning to the susceptible state. Following this, the SVIR (Susceptible—Verified—Infected—Recovered) model for OSN was developed, adding the Verified/Authenticated user state, which typically does not spread rumors [
30]. It was believed that people in the system who favored spreading incorrect information had been driven out. The recovered node here, in contrast to past models, refers to individuals who do not believe the rumor. A novel IDSRI rumor transmission model was later implemented in which the total population in the network is divided into four categories: ignorant, discussants, spreaders, and removers [
31]. A discussant is presumed to be aware of a rumor yet does nothing to disseminate it. They are, however, inclined to participate in a discussion about the same subject. People who are removers are those who know about rumors but do not disseminate them.
It can be observed that rumors and fake news on social media play a vital role in today’s life. Fake news, false reviews, and rumors on digital platforms can impact the professional and personal life of merchants as well as users. Nearly all defined fake news with misleading and fabricated content tends to deceive and harm people [
32]. Studies show that a good number of students get exposed to fake news on social and is being deceived by fabricated content [
33]. This is highly likely to impact digital marketing as well as the professional standards of societies. A notable increase in social media marketing occurred during the post-COVID-19 pandemic. This is also expected to increase rumor dissemination in digital networks and E-commerce platforms. Moreover, the current network epidemic models for social media fail to consider the psychological aspect of human choice. In the recent past, there has been a rise in public awareness of the need to comprehend, evaluate, and combat fake news that is disseminated through OSNs [
34]. However, the vast majority of people are thought to disseminate false information, and many become victims. When compared to the conventional network epidemic models, this needs to be taken seriously because more people are deliberating before spreading a particular rumor that piques their interest. Hence, it is highly relevant to create a mathematical pandemic for digital media by considering the recent trends in social media marketing and by providing importance to the category of people who are “doubtful” whether a piece of information is genuine.
5. Comparison with Other Epidemic Models
The statistical analysis and comparison with other epidemic models were performed using R language running in AMD Ryzen 5 processor with 8GB RAM. We hypothesized the transmission rate for each state in all models as 0.25 without any intervention mechanism. The population for the simulation was 450,000 nodes in total for 45 days. We first consider a stable system free of rumors by adding one infected source node. For the comparative study, the basic SI model and the epidemic models with a return mechanism, i.e., the SIS model and SEIS model, were considered.
Figure 6 displays the simulation outcome for the SI Model with a population size of 450,000 samples for 45 days. We can deduce from the figure that, within the network, the Susceptible or uninfected population eventually decreases to zero. For OSNs with a high population, this is less possible under several conditions which will be explained in the next section.
The graphical representation for the SIS and SEIS models for a population size of 450,000 people for 30 days with a transmission rate from one state to another of 0.25 is shown in
Figure 7a,b. The Susceptible and Infected states are seen to keep a constant value after a certain amount of time for the SIS and SEIS models, with the SIS model having a higher infected population than the SEIS model.
Figure 8 and
Figure 9 show the plot of each state for the SEDIS model simulated under the same conditions as the former models and a similar result compared to that of the SIS and SEIS models can be observed. However, compared to the former models the infection rate was comparatively less compared to the number of susceptible ones.
For OSNs where the population can be several millions of users, it is practically less possible to infect the majority of the population. This is mainly because people tend to connect based on several factors which include demographic, economic, socio-political, and cultural factors. Moreover, not all users will be active within the network simultaneously. This creates communities and social groups with the network shaped by the topic being discussed, the social structures of the members, and the information driving the conversation [
37]. Since the taste of the participants and communities varies it is quite less probable to make the majority of the participants within the network infected simultaneously.
Table 2 shows the infected and susceptible populations at starting and ending stages of analysis for each model under a population of 300,000 samples under observation of 30 days. It can be observed that the susceptible population margins near zero for the SI model with almost the entire population getting infected by the end of the analysis. In digital media, this is essentially impossible if we treat all rumors and false information as a single epidemic.
We can observe that the susceptible population for the SI model falls to 166 from 299,999 at the end of the 30th day of observation. The number of Susceptible members decreases as the number of infected individuals increases since there is no return-back in the SI model. In the SI model, it is assumed that once a node becomes infected, it will remain infected indefinitely. As the infection spreads within the network, the susceptible population steadily declines until there are no longer any vulnerable individuals. However, since the infected nodes revert to the Susceptible state after a given period, the Susceptible population never reaches zero in the remaining models.
Our analysis and findings are justified by the real-world data as most people are inactive in discussions through digital networks including in E-commerce platforms and only a small percentage of OSN users participate in group discussions [
38]. Studies also reveal that most users on digital networks—including social networks like Facebook—are inactive most of the time [
39]. This means that even when a rumor or fake news is disseminated through a network it is not mandatory that the majority of users would get exposed to the same. The significant number of inactive users in social media also justifies that the majority of users in digital networks would remain susceptible at the same time.
6. Discussion
We simulated the model under different equal transmission rates for a population of 300,000 samples which provided similar results. The illustration was mentioned in
Figure 10. It was noted that the infection growth is quite faster for higher transmission rates and slower for lower transmission rates. However, towards the end, we will have an equal number of susceptible and infected populations with equal transmission rates. This demonstrates that infection growth will be slower at lower transmission rates, and the epidemic can be stopped (while considering a single rumor/review in social networks and E-commerce platforms) from spreading by implementing the requisite intervention mechanisms. Similar to
Figure 10 and
Figure 11 shows the model under varying transmission rates which signifies the need for an intervention mechanism.
Fake news in digital networks can tend to act as real news if false information is mixed with genuine information (partially true and partially false information) [
40]. In general, several contents are reported under “fake news,” which include misreporting, polarized content, false news, satire, etc. [
41]. According to studies, individuals are more inclined to follow fake news if it is spread alongside true news (see [
40]). The return transmission cases would be lower than the forward transmission rates when the aforementioned mixed news tends to increase in OSN. Similarly, if fake news and reviews are easily identified by quickly reading the post or review, the forward transmission rate will likely be lower. Such rumors are short-lived and are less likely to create an impact within the network. In such cases, the exposed population would tend to be higher than that of infected numbers, as only a few people are likely to spread the rumors compared to the ones who encounter the rumors. Furthermore, studies show that fake news spreads more easily in stiffer regions than less stiff areas [
42,
43]. This is visible in areas with a greater internet penetration index, which increases the forward transmission rate.
Studies have indicated an increase in spam reviews after the COVID-19 pandemic. The rise of people staying indoors is one factor for the increase in reviews on digital marketing platforms [
44]. Moreover, several fake news continues to be widely shared and consumed across all digital networks. However, such fake news and reviews will reach their goal only if it gets a wider audience and creates an impact within the society or community [
45]. On the other hand, social media plays a vital role in connecting with online customers, especially regarding online shopping and trade [
46,
47]. Since digital networks are equipped with users who engage in corrective action, they are less likely to share fake news due to the lack of time [
48]. Further, as was already indicated, it was projected that a sizable portion of users who have accounts in OSNs occasionally log off. Thus, we can conclude that the entire population of the digital network cannot contract an infection simultaneously. Moreover, the model does not consider fake and automated bot accounts, which often spread malicious content on digital networks. This was done since, in the recent past several social networking websites, including Facebook, have considered banning fake accounts due to their increasingly malicious behavior [
49]. It is anticipated that several other well-known OSNs may soon adopt the same strategy.
7. Conclusions and Future Scope
In general science, epidemic, and pandemic models help us to understand the spread of diseases and to plan control measures to prevent the spread. Social networks act as a perfect platform where billions share news, feelings, and information. Apart from personal usage, people tend to use different social networking platforms for both professional and educational aspects. This makes social media a boundless space irrespective of demographic barriers, considering people of all ages. The epidemic model plays a vital role in studying the diffusion of fake news and rumors within the network. While considering fake news and rumors as a single disease in digital networks, it may be impossible for an entire system to follow one single state at all times. In these situations, we might have to think of a single rumor as an outbreak. In addition, the transmission rate is very likely to vary depending on the kind of rumors circulated in OSNs and the E-commerce platforms, the affected population, the psychology of those affected, demographic circumstances, time, and area of interest. Hence, a stable transmission rate is practically impossible based on these parameters. However, frequent, sustainable, and quick intervention mechanisms by governments and concerned platforms which handle the OSNs and the E-commerce websites can reduce the forward transmission rate, thereby limiting the impact of rumors within the networks.
Our fundamental goal is to include human choice in a pandemic model for digital networks. Fake news, including fake reviews on E-commerce platforms, might be regarded as a pandemic in digital networks, affecting millions of people every day worldwide. The SEDIS model explicitly addresses the human character of selection, and the mathematical analysis validates the model in the real world.
Over time, a single rumor will likely lose its value, and its propagation within the network gradually subsides. People may begin to gather new topics based on their interests which may or may not be factual. This is where the SEDIS model is different from other network epidemic models as we consider misinformation and rumors as a single disease compared to other network epidemic models. Limitations of the study include the need for more testing of the model with real-world data, which is impractical as OSNs are filled with over 2.5 billion people, and millions of posts are being uploaded daily. To compact this limitation, we consider testing with real-world data in our future works by considering a single rumor and deriving a new epidemic model based on a single source. Future goals include developing a mathematical model for local groups based on the SEDIS model and testing it with real-world data in constrained scenarios. This assists in analyzing the spread of infections in many worldwide groups, enabling appropriate intervention in every community by identifying the spread of fake news and reviews. Understanding the propagation of false news and fraudulent reviews within a local cluster or community may assist in identifying influencers, analyzing their properties, and implementing the required intervention measures at the appropriate moment.