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Ferraz RM, da Veiga CP, da Veiga CRP, Furquim TSG, da Silva WV. After-Sales Attributes in E-Commerce: A Systematic Literature Review and Future Research Agenda. Journal of Theoretical and Applied Electronic Commerce Research. 2023; 18(1):475-500. https://doi.org/10.3390/jtaer18010025

Ferraz, Rodolfo Magalhães, Claudimar Pereira da Veiga, Cassia Rita Pereira da Veiga, Thales Stevan Guedes Furquim, and Wesley Vieira da Silva. 2023. "After-Sales Attributes in E-Commerce: A Systematic Literature Review and Future Research Agenda" Journal of Theoretical and Applied Electronic Commerce Research 18, no. 1: 475-500. https://doi.org/10.3390/jtaer18010025

Ferraz, R. M., da Veiga, C. P., da Veiga, C. R. P., Furquim, T. S. G., & da Silva, W. V. (2023). After-Sales Attributes in E-Commerce: A Systematic Literature Review and Future Research Agenda. Journal of Theoretical and Applied Electronic Commerce Research, 18(1), 475-500. https://doi.org/10.3390/jtaer18010025