Search Results (26)

The realization of forest ecological functions value is an important path for implementing the “Two Mountains” theory. Improving the efficiency of forest ecological functions and benefits value realization faces several challenges, such as an underdeveloped value evaluation system that makes it difficult to quantify ecological value, a weak policy system lacking effective incentive mechanisms, and unclear ecological property rights leading to unfair benefits distribution. Forest new quality productive drivers are a key factor in promoting high-quality forestry development, and can effectively address several issues hindering the efficiency of forest ecological functions and benefits value realization. Forest ecological functions and benefits are divided into tangible forest products and intangible ecological services, with the efficiency of realizing their economic and welfare values reflecting the input–output status of forest ecological value. This paper constructs an indicator system for assessing the modern productive capacity in forestry and the efficiency of forest ecological value realization, and uses a two-stage network DEA model and a double fixed effects model for empirical analysis. The study finds that the advanced drivers of forestry productivity significantly enhance the efficiency of forest ecological economic value realization but constrain the efficiency of ecological welfare value realization, with significant regional differences. As a moderating variable, enhancing the resilience of the industry chain can significantly deepen the effect throughout the process, while improving the informatization level of residents can weaken the constraints of forest new quality productive drivers on the efficiency of forest ecological welfare value realization. Therefore, this paper offers targeted recommendations aimed at providing theoretical support and practical guidance for optimizing the efficiency of forest ecological value realization. Full article

This paper applies Importance-Performance Analysis (IPA) to investigate potential satisfaction or dissatisfaction with service quality at the internationally recognized Nisville Jazz Festival. The research was conducted using the Statistical Package for Social Sciences (SPSS) software version 20, including the Kolmogorov–Smirnov test, factor analysis, one-way analysis of variance (ANOVA), and Principal Component Analysis (PCA) with Varimax rotation for data analysis. The study involved 250 festival attendees, focusing on their motivation and identification of both tangible and intangible attributes of the festival, with 227 providing valid responses to the survey questionnaire. The Service Quality Model (SERVQUAL) was used to identify quality factors. The results indicate that cultural content and hospitality are the most important factors significantly contributing to visitor satisfaction and positively influencing recommendations and repeat visits to the festival. Another important factor in the study is accessibility, while comfort, amenities, safety, and cleanliness require improvement to enhance the overall visitor experience. The findings provide concrete guidelines for the further development of the festival and the enhancement of the tourism offerings in Nis. Full article

The evaluation of management in peri-urban agricultural and natural areas (PANAs) constitutes a complex topic, particularly when considering its scale in cities where landscape planning is a priority. Therefore, indicators are required to assess the non-material well-being, biodiversity, and quality of life of society, which are criteria of cultural ecosystem services (CESs). This research develops identification and subclassification CESs and tangible and intangible indicators that facilitate the management of the PANA landscape, using the city of Arequipa as a case study—a dynamic cultural city with a declared cultural heritage, in turn located in an artificial oasis in the Atacama Desert. Therefore, the results will enable the selection of indicators that are practically applicable to planning instruments, serving as support systems for decision-making regarding interventions in PANAs. The methodology began with a systematic and meta-analytic (PRISMA) review, identifying 25 articles containing 230 indicators across 19 subclassifications. Using the Multiscale Indicators Framework (MSIF), the literature was integrated with a participatory workshop to validate these findings. The level of impact was assessed for 115 indicators across 13 subclassifications, applying criteria such as diversity, sustainable management, quality of life, and scalability—factors necessary to comply with urban sustainability policies. Full article

Microfinance institutions (MFIs) play a vital role in extending financial services to marginalized and underprivileged populations worldwide. While the focus of MFIs has traditionally been on providing financial products, recent research highlights the importance of intangible factors in shaping their success and sustainability. This research examines the influence of factors such as trust, empathy, organizational culture, and reputation on MFI performance. A structured questionnaire was developed, and data were collected from 110 clients. Statistical analysis, including Cronbach alpha, composite reliability, and exploratory factor analysis, was employed to assess the reliability, validity, and dimensionality of the collected data. Three dimensions of service quality were identified: empathy and assurance, trust, and intangibles. While gender differences in perception were observed, they were not statistically significant. However, significant differences were noted across age groups, educational levels, and types of businesses. Understanding and addressing factors related to trust, intangibles, and specific aspects of service satisfaction are crucial for enhancing client engagement and long-term success. By continuously striving to improve service quality, microfinance companies can strengthen client relationships and position themselves in such a way as to achieve sustainable impact and success in the microfinance landscape. Full article

Combining the Intangible Cultural Heritage and sustainable development has been an important effort of UNESCO since the new century. This study discusses the suitability of educational tourism development of intangible cultural heritage. On the one hand, it was beneficial to improve the comprehensive quality of students; on the other hand, it was conducive to protecting and rationally developing the cultural heritage and avoiding its loss. In this study, an evaluation index system was established according to the analytic hierarchy process, which included two aspects (i.e., intrinsic value and extrinsic conditions) and 16 indices from four criterion layers (e.g., educational value, recreational value, environmental conditions, and relevant facilities and services). Furthermore, we calculated the development suitability and spatial distribution patterns of intangible cultural heritage for educational tourism. At the same time, using the obstacle degree model, the obstacle degrees of each indicator factor were screened and identified to explore the source of obstacles that restrict the suitability of educational tourism development of ICH. Results showed that: (1) The development suitability of intangible cultural heritage for educational tourism was divided into high suitability, middle suitability, and low suitability. A total of 186 intangible cultural heritages were found in Shandong Province, China. Among these intangible cultural heritages, 60 of 186 (32.26%) were low suitability, with values ranging from 0.326 to 0.460; 86 of 186 (46.24%) were middle suitability, with values of 0.460–0.543, and 40 of 186 (21.50%) were high suitability with a range of 0.543–0.689. (2) The spatial distribution patterns of suitability showed that the development suitability of intangible cultural heritage for educational tourism in Shandong Province exhibited a significantly positive spatial correlation that projects with similar suitability levels were clustered into a group and generally distributed with a direction of “southwest to the northeast”. (3) According to the diagnostic results of obstacle factor analysis, from the perspective of the first level indicator, the obstacle degree of the intrinsic value (A1) of the three levels of suitability of ICH was the highest. Among the second-level indicators, educational value (B1) has always been the biggest obstacle factor affecting the educational tourism of ICH, and the relevance of cultural content (C2), representativeness and typicality of the phenomenon (C3), applicability of teaching cases (C4), and uniqueness or rarity (C5) were the greatest among the three suitability factors. Full article

Recently, hospital care and other services have become increasingly important for patient satisfaction. Better hospital care and assistance improve patients’ medical conditions, management trust, and financial success. In this regard, monitoring and measuring hospital service quality is necessary to improve patient satisfaction and wellness. However, the evaluation of healthcare service quality is a complex and critical task due to its intangible nature. Existing methodologies often struggle to effectively incorporate multiple criteria and address uncertainties inherent in healthcare evaluations. To address these challenges, this research work seeks to develop a comprehensive and robust approach for evaluating hospital service quality to improve decision making and resource allocation for service enhancement. This study aims to evaluate multi-faceted healthcare service quality by combining many criteria and uncertainties into a single index. The model is constructed methodically utilizing fuzzy logic and decision modeling. A dataset collected from diverse healthcare facilities covering various medical specialties and regions is employed to validate and refine the model. Numerous criteria, factors, and dimensions are examined and embedded into the development of the model. Fuzzy logic is used to capture and manage healthcare evaluations’ inherent vagueness and imprecision, yielding more accurate and comprehensive outcomes. The model’s outcome is the hospital service quality fuzzy index (HSQFI), an easy-to-understand single performance measure. A graphical user interface (GUI) is developed for collecting data, and then it shows the results in the form of barriers and recommendations. Based on the findings, recommendations in terms of barriers (service criteria) to enhance the hospital’s service quality have been made. This approach can be a tool for managers or other stakeholders to quickly realize the success of their service plans and pinpoint areas that may need improvement in the future. Full article

The quality of service is one of the key assumptions of a sustainable and profitable business in the hotel industry. On the other hand, employees as direct providers of hotel services have a direct impact on the perceived quality of service. Establishing a relationship between job satisfaction and perceived intangible service quality is of great importance for customer relationship management and sustainable competitive advantage. For the collection of primary data, questionnaires were distributed to two groups of respondents, namely hotel employees and guests. Thus, 456 paired questionnaires were obtained. The testing of defined hypotheses and relations between constructs and latent variables was completed using the PLS-SEM approach. The results of the study showed that all validated constructs, namely pay, promotion, supervision, fringe benefits, contingent rewards, coworkers, communication, and the nature of work, contribute positively to job satisfaction. A positive relationship between job satisfaction and intangible service quality constructs was confirmed for reliability, assurance, and responsiveness but not for empathy. The study confirmed that perceived intangible service quality can be influenced by increasing job satisfaction and that payment and communication can achieve the most significant influence. Full article

Qualitative insights regarding psycho-social barriers and challenges experienced by drug-resistant tuberculosis (DR-TB) patients and their caregivers are understudied in India. We conducted a qualitative study using semi-structured qualitative interviews among treatment-completed DR-TB patients (n = 20) and caregivers (n = 20) in Bengaluru and Hyderabad districts, which represented two different socio-cultural settings in South India. Criterion sampling was used for recruiting the eligible participants who completed treatment with adherence. “Emotional issues and social barriers” were identified to represent a major challenge for patients and caregivers, which occurred acutely after disease diagnosis, characterized by fear and emotional distress due to their perceived loss of life prospects, severity of symptoms, discomfort, and disease denial. Medication intolerance, chronic symptoms, lack of visible signs of treatment progress, loss of weight, and physical concerns caused subsequent fear and distress during the treatment phases for patients along with experiences of stigma. External triggers generated “decisive moments” of hopelessness and life-ending thoughts for patients at the diagnosis and early treatment phase. Medication related challenges included the perceived burden and power of pills which caused emotional distress for patients and intolerance towards caregivers. Pill burden was found as consequential as the side effects of injections. Challenges related to lack of support were another major theme, in which caregivers lacked resources for treatment support and nutrition. Throughout treatment, caregivers and patients expressed concern about a lack of supportive care from family members, sympathy, and intangible social support. Challenges during hospital admission in terms of lack of privacy, quality of services, individual attention, and empathy from health care workers were reported by patients and caregivers. Despite better adherence, DR-TB patients and caregivers experienced considerable emotional and social consequences. Differentiating DR-TB patients and caregivers’ issues at different stages of diagnosis and treatment could help improve patient-centered outcomes in India and other high-burden nations. Full article

Employee turnover is expensive and disruptive for an organization. Studies have already mentioned that the economic cost of turnover is huge, ranging from 90% to 200% of the existing employee’s salary. With an increase in turnover rate, the social fabric of an enterprise may be disrupted. Additionally, organizations with an increasing turnover are expected to lose intangible knowledge and skills, operational effectiveness, customer satisfaction, and product or service quality. In a healthcare context, an increasing turnover rate has more consequences than other sectors because the healthcare sector worldwide is already identified as a sector facing resource scarcity. Exacerbating the situation, current evidence suggests that employee turnover has been increasing globally in the healthcare sector. The literature suggests that an ethical leadership style may reduce employees’ likelihood of quitting an organization. However, such literature is sparse in healthcare, especially from the perspective of a developing economy in the Global South, which is more resource-deficient than the Global North. To fill this knowledge gap, this study investigates the relationship between ethical leadership style and turnover intentions in the healthcare context of the Global South. This study also tests the mediating effect of intrinsic motivation and psychological contract fulfillment in the above-proposed relationship. Furthermore, the conditional indirect effect of resilience is also tested. The data are collected from the hospital employees through a self-administered questionnaire. The hypothesized relationships are tested through structural equation modeling. The empirical evidence indicates that ethical leadership reduces employees’ turnover intentions significantly. The results further confirm the mediating and moderating effects of intrinsic motivation, psychological contract fulfillment, and resilience. These results have different theoretical and practical implications for the healthcare sector. The results especially highlight the role of ethical leaders in a hospital to deal with the challenge of turnover, which has been rising worldwide. Full article

The concept of sustainable development is part of global problems related to human activity, and the functioning of economies and societies in both developed and developing countries. For economic organizations, it means a way of management in which economic, environmental, and social issues related to their functioning are taken into account simultaneously and equally. In organizations following this path of development, a new quality of management should appear. It may concern, among other things, such aspects as the way of including the issue of sustainable development in the organization’s strategy and the way of measuring the achievements in this area. In economic practice, organizations should—to a greater extent than before—focus on products (and/or services), technologies, and resources that contribute not only to obtaining benefits for the organization itself but also for the wider environment. Managing such an organization requires not only the transformation of the attitudes and behaviors of managers and employees but also noticing and taking into account the creative use of tangible and intangible resources, and the creation of innovative concepts and solutions. The purpose of this article is to present green intellectual property as a strategic resource for an organization working towards sustainable economic development. Contemporary organizations that use green intellectual property create a strategy based on the definition of goals and actions to ensure homeostasis between economic, social, and environmental development. Full article

Accessibility and urban walkability are the cornerstones of urban policies for the contemporary city, which needs to be oriented towards sustainable development principles and models. Such aims are included in the objectives of the 2030 Agenda, as well as in the ambitious objectives of the ‘European Green Deal’. These concepts are closely linked to the paradigm of a sustainable city—livable, healthy and inclusive—based on a system of high-quality public spaces and on a network of services and infrastructures, both tangible and intangible, capable of strengthening and building new social, economic and environmental relationships. It is necessary to recognize potential opportunities for connection and permeability in consolidated urban environments. These are very often fragmented and are characterized by enclaves of very different kinds. Ghettoes and gated communities, old industrial plants and military installations and facilities, to cite a few, represent examples of cases where closures on urban fabrics are realized, impeding full walkability and accessibility. Within such a framework, the present research is aimed at focusing on a particular set of enclaves, such as those represented by the military sites being reconfigured to civilian use, a phenomenon that characterizes many urban areas in the world; in Europe; and in Italy, in particular, given the recent history and the Cold War infrastructure heritage. In such a sense, the city of Cagliari (Sardinia Island, Italy) represents an interesting case study as it is characterized by the presence of a series of military complexes; real ‘enclaves’ influencing the proximity connections; and, more generally, walkability. Building on previous research and analysis of policies and projects aimed at reintroducing, even partially, this military asset into civilian life (Green Barracks Project (GBP)-2019), this paper proposes and applies a methodology to evaluate the effects of urban regeneration on walkability in a flexible network logic, oriented to the ‘15 min city’ model or, more generally, to the renewed, inclusive, safe “city of proximity”, resilient and sustainable. Full article

The assessment of cultural ecosystem services (CES) has proved challenging due to their intangible, non-material and invisible characteristics. A number of methods for evaluating CES have been developed, which depend mostly on subjective perceptions and behavior. An objective direction for considering CES is proposed based on the assumption that making use of CES leaves visible manifestations in the physical landscape and human society. The approach developed in this paper attempts to follow this direction by identifying a large amount of manifestations that reflect a wider range of CES types. This approach is applied to a case study of the Weser River in Germany, showing that the local people along the river have benefited from multiple CES of the Weser and created various manifestations of those CES. In the future researches, the identification and documentation of manifestations can be used to map the delivery of CES, to develop indicator systems for CES, to assess heritage value and identity, to indicate spatially explicit preferences on ecosystem characteristics and visual aesthetic qualities, to estimate the economic value of educational and inspirational service, to investigate sense of place, as well as to make better informed landscape management and nature protection. Full article

The paper assesses social impacts of a mega-dam project (Merowe Dam in Sudan) as perceived by host and affected communities (i.e., upstream, downstream, and relocated residents), which is not commonly seen in the literature. Primary survey and interviews were conducted with 300 residents, government officials, the Dam Implementation Unit (DIU), NGOs and other key informants. Five inter-related areas of impact were scrutinized: (a) displacement of communities; (b) resettlement of displaced communities in a new location; (c) technological factors; (d) social mobility factors; and (e) economic and political institutions. Results show that Merowe Dam exerted positive as well as adverse social impacts on local communities. Increase in home sizes, opportunities for children’s schooling and quality of life improvement ranked as the top three positive impacts with residents located downstream scoring relatively higher than relocated and upstream residents. Relocated residents also showed positive attitudes towards the provision of essential services (schools, health facilities, availability of running water, electricity, marketplace, etc.), thereby enabling them to enjoy and flourish in their social lives. The adverse impacts are centered on intangible factors, such as, sentimental effects closely related to their feelings, loss of history, memories, nostalgia about the old place, and grievances regarding compensation packages and its management. Therefore, it is important to recognize the need for long-term monitoring of the resettlement process and provide emotional support to those displaced and resettled. Furthermore, there is also a need to address the livelihood requirements of local communities in the affected region. Full article

Agriculture can be a possible provider of social services of relevant importance for the whole society. In order to generate a valuable social service, a multi-actor approach is often applied, based on an active collaboration among public institutions, non-profit organizations, and private firms, and capable of generating multiple positive impacts. This new approach may both favorite agricultural diversification and enhance the quality of life of rural communities. However, in order to enable policymakers in motivating the public support to these types of initiatives, an evaluation method capable of disentangling the multiple benefits generated by social agricultural projects is required. In this paper, we adapted the evaluation method previously developed by the SIMRA consortium for Social Innovation initiatives, to a project aimed at the employability of NEETs in the south of Italy. A selection grid, framed by cross-referencing the national policy objectives of social agriculture and the criteria of eligibility adopted in public calls is proposed, to choose the suitable indicators for the evaluation. The evaluation experience allowed the measurement of 34 indicators of performance. The results prove that 12 indicators are positive, while 12 are moderate, and 10 are low and are mainly related to the enhancement of social inclusion. The evaluation exercise may be useful to disentangling the multiple outcomes generated by initiatives based on social innovation, which are highly based on intangible assets, and exert a positive effect on the internal cohesion and the engagement of the civil society. Full article

Among the many types of terrestrial ecosystems, forests have some of the highest levels of biodiversity; they also have many interdependent economic, ecological and social functions and provide ecosystem services. They supply a range of tangible, marketable goods, as well as a variety of nonmarketable and intangible services derived from various forest functions. These translate into social, cultural, health and scientific benefits for people’s quality of life. However, because they cannot be traded on a market, nonmarketable and intangible services are often perceived as free, inexhaustible and, as a result, underestimated. The human–nature interaction has affected both nature (via resource consumption) and society (via development of human welfare and well-being). Decision-makers, both public and private, often manage natural capital for multiple aims. In recent years it has been found that the single, individual approach estimating the value for these goods and services is not able to provide information that generates and supports decisions and policies in complex areas of current relevance such as the constant loss of biodiversity, climate change and global warming in close connection with the need for social development and ensuring an acceptable level of well-being for the greatest part of humanity. An integrated assessment with advanced techniques and methods using a pluralist framework of a heterogeneous set of values is considered a better approach to the valuation of such complex nature of the ecosystem goods and services. This assessment should take into account both costs and benefits trade-off issues among the multiple uses of ecosystem goods and/or services, especially the relationships between them and how they influence or determine the economic, social and cultural development of society. It should also consider the estimation of the complex inverse effect, from society to nature, whose goods and services can be diminished to exhaustion by the extensive and intensive anthropization of natural ecosystems with major impact on the number and quality of goods and services provided by ecosystems. Research has shown that applying an integrative assessment approach that utilizes tools developed by sustainability sciences could be an important component of future environmental policy making. Full article