Search Results (55)

A company’s competitive advantage largely depends on the longevity and quality of its customer relationships, making it essential to understand which tools best support these interactions. In particular, identifying the factors that shape the impact of Customer Relationship Management (CRM) systems on business performance is crucial. This study examines the influence of CRM on the business performance of Portuguese companies by employing a conceptual model structured around five dimensions: customer-centric management (CCM), CRM organization (CRMO), operational CRM (OCRM), customer service quality (CSQ), and technological turbulence (TT). Data were gathered via a questionnaire completed by employees of Portuguese firms using CRM systems, yielding a total of 228 valid responses. Of the nine hypotheses tested, eight were confirmed. The results indicate that CRM organization (CRMO) exerts the strongest positive influence on business performance (0.457), followed by customer service quality (CSQ), operational CRM (OCRM), and customer-centric management (CCM). The study also confirms that technological turbulence (TT) moderates the relationship between the CRM dimensions and business performance. These findings suggest that the proposed model is well-suited to the context of Portuguese SMEs and provide valuable insights for managers aiming to enhance competitiveness through the strategic use of CRM systems. Additionally, the results offer a relevant contribution to the academic literature on CRM and business performance. Full article

Safety culture (SC) can play a key role in workers’ health and well-being, as well as in organizational performance. The literature has demonstrated a positive relationship between SC and organizational indicators such as safety performance. However, there is still a need to understand the impact of contextual factors and to identify strategies that promote employee well-being and organizational effectiveness. This cross-sectional study aims to analyze the relationship between different components of SC—management commitment, safety management systems (SMS), and worker participation in safety—and to explore the moderating role of perceived barriers to the use of personal protective equipment (PPE) and the physical demands of the job in these relationships. The study involved 473 Portuguese workers from the construction and industrial sectors. Correlation and moderation analyses were performed. The results revealed positive correlations among the main SC components, highlighting their interconnection within the organizational context. A moderating effect—albeit of small magnitude—was also found for both perceived barriers and physical demands in the relationship between management commitment and the other dimensions of SC. The results are discussed in light of their implications for safety management and the promotion of healthier and more sustainable workplaces. Full article

Previous studies conducted in Portugal on work–family conflict and turnover intention have focused on analyzing how difficulties in balancing employees’ work and personal lives affect individual commitment and performance, and little attention has been paid to analyzing factors that may reduce turnover intentions. Therefore, the present study fills a relevant gap in the literature by analyzing other factors that influence turnover intention. This study aimed to analyze the direct and indirect relationship between work–family conflict and turnover intention, with job satisfaction and self-efficacy mediating this relationship. The sample included 277 employees from different sectors in Portugal. The results confirmed that work–family conflict is positively related to turnover intention and that job satisfaction and self-efficacy serially mediate the relationship between work–family conflict and turnover intention. These results suggest that managers should consider analyzing workloads while improving well-being at work so that employees can pay attention to some aspects of their personal lives to reduce work–family conflict and turnover intentions. In addition, the results emphasize the importance of promoting self-efficacy through the continuous design of training plans for better guidance and coordination in the execution of tasks. Full article

In the modern workplace, understanding the dynamics of work passion and its consequences on employee well-being is crucial. This quantitative study, conducted with Portuguese workers, seeks to examine and validate the Dualistic Model of Passion, which distinguishes between harmonious and obsessive passion, while also exploring the intricate relationships among work passion, job satisfaction, work–family conflict, and burnout. Using mediation analyses and structural equation modeling (SEM), a convenience sample of 326 participants (169 men and 157 women), aged between 19 and 69 years (M = 41.31, SD = 10.52), was analyzed to uncover how different types of work passion—obsessive and harmonious—impact professional outcomes and well-being. The findings reveal that obsessive passion for work is a significant predictor of work–family conflict, which, in turn, escalates the risk of burnout. In contrast, harmonious passion is positively associated with increased job satisfaction and acts as a buffer against the negative effects of work–family conflict. Notably, contrary to initial assumptions, obsessive passion does not directly precipitate burnout. Mediation analyses confirmed that work–family conflict plays a key role in this process, while SEM results demonstrated strong model fit indices, reinforcing its relevance and applicability in organizational settings. These results offer crucial insights for both theoretical advancement and practical applications, highlighting the importance of fostering a work environment that nurtures harmonious passion. By doing so, organizations can mitigate conflict and burnout while promoting higher levels of job satisfaction among employees. Full article

This study examines how Green Human Resource Management practices improve employees’ eco-friendly behavior and green performance, and the mediator effect of affective commitment in these relationships. Our sample included 449 employees, from different Portuguese tourism organizations. The results demonstrate that the implementation of Green Human Resource Management practices produces a positive effect on eco-friendly behavior, green performance, and affective commitment, with commitment mediating the mentioned relationship. Therefore, when organizations apply greener Human Resources Management, they might influence positively the attitudes and behaviors of their employees, improving their affective commitment and, consequently, their eco-friendly behaviors and green performance. This research is innovative as it integrates Green Human Resource Management, eco-friendly behavior, green performance, and affective commitment in a single research model, expanding the knowledge over these topics, and suggesting that organizations should establish Green Human Resource Management policies, especially those that strengthen employees’ affective attachment and improve their eco-friendly behavior as well as the organization’s green performance. Full article

Society at large has become increasingly concerned about climate change and sustainable development, so tourism and travel service providers have begun to focus more actively on sustainable development goals. Prior research has shown that supervisors’ support fosters employee green behavior and companies’ environmental performance. This study concentrated on Portuguese hospitality contexts to develop a fuller understanding of how organizations’ green efforts can combine with the individual variables highlighted by the theory of planned behavior (TPB) (i.e., attitudes, subjective norms, and perceived behavioral control) to encourage supervisors’ organizational citizenship behavior for the environment (OCBE). Data on 74 hotel managers were collected with an online survey. Multiple regression analysis revealed that perceived green organizational climate positively correlates with TPB variables, thereby increasing supervisors’ intention to adopt and encourage OCBE in their workplaces. These findings clarify how organizational and individual factors foster managers’ OCBE. The results have practical implications for organizations seeking to promote their managers’ pro-environmental behavior to boost their environmental sustainability. Full article

In public security policing, where pressure is constant, effective decision-making and emotion regulation are critical, especially for leaders. These processes significantly impact upon work results, performance, officials’ health, employee well-being, and the organizational environment. This study aims to broaden the understanding of decision-making styles and emotion-regulation strategies used by police officials in the Portuguese Public Security Police (PSP). We surveyed 138 Portuguese high-ranking police officials using two self-response questionnaires, namely the Emotion Regulation in the Workplace (ReTrab) and the Melbourne Decision Making Questionnaire (MDMQ), both translated, adapted, and validated for the Portuguese police context. A confirmatory factor analysis was conducted, followed by correlations to explore the relationship between emotion-regulation strategies and decision-making styles. Finally, through a regression analysis, the potential impact of this relationship was assessed. The results reveal that specific emotion-regulation strategies, except for adaptive ones, significantly influence and modify the decision-making styles of PSP officials. Dysfunctional and maladaptive emotion-regulation strategies lead to less adaptive decision-making styles, while functional strategies promote more adaptive styles. These findings have theoretical and practical implications, offering valuable insights for targeted training programs and interventions in the law-enforcement sector, benefiting the police personnel, the communities they serve, and public perceptions about police. Full article

This paper aims to explore differences between the perception of dark traits in formal leaders and levels of workplace stress among employees working in family and non-family businesses. Furthermore, we assess if the company nature (family-owned versus non-family-owned) moderates the relationship between the employees’ perception of dark triad traits in their formal leaders and their workplace stress levels. The empirical evidence is provided by a sample of 220 Portuguese employees who responded to a questionnaire that included their perceptions of their formal leaders’ dark triad traits and workplace stress measures. All respondents are employed in small and medium-sized private companies, holding no management responsibilities and under formal hierarchical supervision. The initial ideas that family firms’ employees perceive higher levels of dark triad traits in their formal leaders than non-family firms’ employees and that they also show higher levels of workplace stress than non-family firms’ employees were confirmed. The results also support the notion that higher perceptions of dark triad traits in formal leaders are related with higher levels of workplace stress of employees and that the company nature significantly moderates this relationship. These findings enhance the research literature by addressing two often overlooked aspects in the comparison between family and non-family firms. Additionally, they provide valuable insights into the relationship between dark triad traits in formal leaders and employee workplace stress levels. Full article

Despite advances in legislation and social attitudes, workplace discrimination against sexual and gender minority populations remains prevalent, posing significant psychosocial risks. This study aims to explore the occupational health challenges faced by LGBTQIA+ populations, examining factors of discrimination, support, and prevention strategies. Methods: A narrative review of articles from the Scopus, PubMed, and Web of Science databases was carried out, focusing on studies published between 2011 and 2024. Articles in English, Spanish, and Portuguese were considered. Results: 359 studies were identified, and 11 articles were selected for analysis. The findings reveal pervasive discrimination experienced by LGBTQIA+ workers in the workplace, impacting their mental health and job satisfaction. Factors influencing disclosure of sexual or gender identity at work were identified, including workplace characteristics and anti-discrimination policies. Conclusions: Promoting inclusive and supportive work environments is crucial to the well-being of LGBTQIA+ employees. Recommendations include strengthening anti-discrimination protections, improving education and training on LGBTQIA+ issues, and promoting explicit communication about support and equality. Despite progress, more research is needed to address gaps in understanding and effectively promote the occupational health of sexual and gender minority populations. Full article

The impact of companies’ social strategies, such as corporate social responsibility (CSR) and brand activism, on corporate advantages like economic and reputational gains has been well documented in the literature. However, research becomes scarcer regarding the broader impacts of these social strategies, namely the promotion of attitudes in favor of society and the environment on the part of company stakeholders. Furthermore, there is still little research on the variables that can mediate this impact, particularly at an identity and emotional level. To cover this gap, this article aims to study the impact of environmental brand activism on employee pro-environmental attitudes, and the possible mediating effects of identification with the organization and moral elevation by analyzing the brand activism of a Portuguese retail company. The results showed that environmental brand activism can directly affect the pro-environmental attitudes of employees and have also indirect impacts on the pro-environmental attitudes of this group of stakeholders, but only through the mediating role of identification with the organization, thus contributing to a better perception of the potential of brand activism to promote social change and sustainable development. Full article

In the present study we aimed to fulfill two main goals. The first was to adapt the WRQoL-2 Scale among Portuguese workers and the second was to verify the associations between WRQoL-2 dimensions and perceived organizational performance dimensions (e.g., social and economic). To reach our research goals, we used a sample of 635 Portuguese workers. The WRQoL Scale has been widely used for academic and practical ends and comprises six dimensions: Job and Career Satisfaction, Control at Work, General Well-Being, Home–Work Interface, Stress at Work, and Working Conditions. Recently, the authors proposed a revised measure—WRQoL-2—in which they added a seventh dimension—Employee Engagement. As this second version had not yet been translated into the Portuguese language for Portugal, this was our first goal. By performing a set of statistical analyses such as EFA, CFA, reliability, convergent and discriminant validity, and invariant analysis, the results suggested a six-factor structure where the dimensions of Job and Career Satisfaction and Employee Engagement were united. The final structure suggested good reliability as well as convergent and discriminant validity as it showcased invariance according to gender and sector. Because there is a lack of studies focusing on the links between quality of work life and organizational performance, we then tested the interplay between WRQoL-2 and perceived organizational performance dimensions, and we verified that, although most are significantly associated, the results suggest a low intensity. This work also presents several theoretical and practical implications. Full article

The aim of this study is to adapt and validate the Individual Work Performance Questionnaire (IWPQ) to a Portuguese version (IWPQ-PT) and to evaluate its psychometric properties in a sample of 423 digital sector workers. Two studies were conducted to define the factorial structure. In study 1 (n = 162), the results of an exploratory factor analysis pointed to a three-factor structure (18 items), explaining 55.56% of the variance. In study 2 (n = 261), the results of a confirmatory factor analysis revealed a good model fit (CFI = 0.95; RMSEA = 0.06), also reproducing the structure of the original model. The overall scale and subscales demonstrated good reliability, with Cronbach’s alpha coefficients ranging from 0.72 to 0.88. Correlations between the IWPQ-PT subscales and other instruments revealed that higher task and contextual performance are associated with increased job satisfaction, work engagement, and decreased turnover intention. Conversely, counterproductive work behavior is associated with lower job satisfaction, work engagement, and higher turnover intention. This study underscores the contributions of the IWPQ-PT as a reliable and valid tool for assessing individual work performance in Portuguese organizations and highlights its contributions to the field of employee work performance research as well as human resources practices. Full article

In recent decades, the issue of environmental sustainability has become increasingly important worldwide and there is growing pressure from stakeholders for companies to transform themselves in order to mitigate their environmental impacts. Green Human Resource Management (GHRM) plays an important role in promoting a corporate culture of environmental responsibility, ensuring the effectiveness of companies’ environmental strategy through its direct role with employees. In response to the lack of studies on GHRM and its implementation in the Portuguese business context, this study aims to map the GHRM practices implemented by companies operating in Portugal and to identify the perceived benefits, constraints, and challenges in implementing these practices. A total of 15 semi-structured interviews with human resource managers and environment-related management professionals of companies selected from an Environmental Management Systems—ISO 14001 database were conducted. The results show that organizations in Portugal implement environmental practices that fall within the scope of GHRM. The practices identified also range across transversal categories such as digital, mobility, products and waste management, infrastructure, performance, production, and corporate events. However, a holistic approach is needed and GHRM should be built under a multidimensional and well-planned system. This study argues that perceived benefits are constrained by the specific characteristics of the Portuguese business context which results in obstacles for the implementation and success of GHRM practices. The implications of the results for the organizations are discussed and suggestions are put forward. Full article

The aim of this research is to reflexively analyze and discuss organizational citizenship behaviors. By conducting an empirical test based on the assertions within the fields of the positive organizational behavior and the social identity theory, the specific objective is to analyze the relationship between organizational citizenship and sociodemographic and professional variables. A study was carried out by surveying employees of Portuguese hotel units. The sample consisted of 798 employees, mostly males, between 30 and 34 years old, with secondary school education, serving as operatives or undifferentiated employees, and having middle levels of seniority in the organization. The main results show that hotel employees develop organizational citizenship behaviors, albeit of different types and levels, which are supported by some sociodemographic and professional variables. The findings show that age and seniority are the most important and strongest variables significantly related to organizational citizenship behaviors. This study has several implications, highlighting the role and support that managers and decision-makers must have in reinforcing positive voluntary personal and social behaviors among hotel employees. This research aims to contribute to the formulation and implementation of management strategies anchored in organizational citizenship behaviors, supporting the formulation of management systems centered on behavioral attitudes at work in the context of the hotel sector. Full article

This paper investigates the incorporation of sustainable development within the Portuguese agri-food sector amid global environmental and resource challenges. It underscores the role of the Sustainable Development Goals (SDGs) and environmental, social, and governance (ESG) criteria in steering businesses towards sustainable practices. Through qualitative analysis, in-depth interviews with managers and experts explored sustainable business model adoption, highlighting SMEs’ unique challenges. The study reveals a divergence in sustainability practice maturity, advocating for integration into organizational culture and strategy. It points out SMEs’ reactive stance due to resource constraints and external pressures, contrasting with larger firms’ proactive approaches. The research supports a strategic reevaluation of business models for sustainability, emphasizing innovation, leadership, organizational commitment, and transparent communication. Practical contributions include embedding sustainability into core operations, enhancing competitiveness, fostering sustainable organizational culture, prioritizing employee well-being, and leveraging innovative marketing for sustainability communication. Recognizing its limitations, this study advocates exploring blockchain and AI for transparency, leadership’s role in sustainable models, and the importance of marketing in the agri-food sector for sustainable management. Insights indicate that innovation and strategic partnerships are crucial for enhancing organizational sustainability and achieving the SDGs. Full article