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Unlike conventional virtual idols like Hatsune Miku, which rely on pre-set voice libraries and stage scripts, AI-customized virtual idols achieve real-time interaction through generative artificial intelligence, continuously iterating their personality traits, language style, and even value expression along with fan and user interactions. AI-customized virtual idols, as pre-defined cultural commodities in the digital age, tend to focus on static, functional interpretations and have not yet fully entered the dynamic construction process as “subjects in the process of generation.” This study, based on a deep mediation perspective, employs a research method combining app roaming and semi-structured interviews to focus on the sociological examination of young fan groups’ use of AI tools to customize virtual idol companionship. It explores the reciprocal relationship between fan groups and customized virtual idols. The study finds that the AI-customized idols fan group constitutes a typical “actor group,” and its interaction practices are essentially a “fluid interaction” of human–machine intimacy. Young fan groups mainly interact with AI-customized virtual idols based on materiality, cognition, visibility, and emotional frames, thereby generating rich meaning production and symbolic imagination during the usage process. Fan groups and AI-customized virtual idols have developed different relationship paths, including mutual attachment, returning to normalcy, seeking substitutes, or direct withdrawal, revealing the inherent contradictions and tensions in digital intimacy, as well as the self-adjustment strategies of individuals under the mediation of technology. This process presents a “human-machine-idol” triadic relationship framework, becoming a new paradigm for intimacy in the digital age. Full article