InsurTech and FinTech Innovations: Transforming Risk Management and Governance in the Digital Era

A special issue of International Journal of Financial Studies (ISSN 2227-7072).

Deadline for manuscript submissions: 30 September 2026 | Viewed by 3146

Special Issue Editors


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Guest Editor
Financial Technology, Al-Ahliyya Amman University, Amman, Jordan
Interests: FinTech; digital transformation; digital finance and digital Islamic finance; digital technologies (artificial intelligence and big data); blockchain and cryptoassets, cybersecurity governance and disclosure in FinTech; corporate governance

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Guest Editor
Bangor Business School, Bangor University, Gwynedd, Bangor LL57 2DG, UK
Interests: corporate narrative reporting; eXtensible Business Reporting Language (XBRL); corporate governance; earnings management; International Financial Reporting Standards (IFRS); accounting and auditing; Organization for Islamic Financial Institutions (AAOIFI); corporate investment efficiency; corporate finance; Islamic accounting and finance; big data; sustainability
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Special Issue Information

Dear Colleagues,

The digital revolution has significantly transformed the financial and insurance industries, with Financial Technology (FinTech) and Insurance Technology (InsurTech) introducing groundbreaking innovations in risk management, regulatory compliance, and governance frameworks. The adoption of artificial intelligence (AI), blockchain, predictive analytics, RegTech, and cybersecurity solutions has redefined financial decision-making, fraud detection, and market transparency, fundamentally reshaping how financial institutions and insurers assess, mitigate, and manage risks.

While these technologies offer unprecedented opportunities for efficiency and innovation, several critical research gaps remain. The long-term implications of AI-driven predictive analytics, blockchain-based smart contracts, cybersecurity risk governance, and big data modeling on financial stability, insurance risk assessment, and regulatory supervision require further investigation. Additionally, the emergence of decentralized finance (DeFi) and digital insurance solutions is raising new challenges related to policyholder protection, insurer solvency, and risk modeling accuracy.

This Special Issue seeks to advance scholarly discussions on how InsurTech and FinTech innovations are transforming traditional risk management and financial governance models. We invite high-quality contributions that examine theoretical advancements, empirical analyses, and industry case studies on topics including, but not limited to, the following:

  • The role of AI and machine learning in predictive risk assessment, fraud detection, and claims automation
  • Blockchain-based smart contracts and their impact on financial security, transparency, and insurance settlements
  • Cybersecurity governance and risk mitigation strategies in FinTech and InsurTech ecosystems
  • The integration of RegTech in regulatory compliance and financial/insurance supervision
  • Big data and predictive analytics in consumer behavior, insurance pricing, and financial risk modeling
  • Digital transformation in financial institutions and insurers and its implications for stability and resilience
  • The rise of decentralized finance (DeFi) and digital insurance (DeFi–Insurance) and their impact on traditional risk pooling models

By addressing these critical areas, this Special Issue aims to bridge existing research gaps and contribute to a deeper understanding of how technological innovations are shaping risk governance, regulatory oversight, and financial sustainability in the digital age. The insights generated will be invaluable for policymakers, regulators, industry practitioners, and academic researchers looking to enhance financial and insurance risk governance.

We invite scholars, industry experts, and researchers to submit original and impactful manuscripts that offer novel theoretical perspectives, rigorous empirical findings, and innovative methodologies.

Dr. Maha Shehadeh
Prof. Dr. Khaled Hussainey
Guest Editors

Keywords

  • Financial Technology (FinTech)
  • Insurance Technology (InsurTech)
  • Risk Management
  • Regulatory Compliance (RegTech)
  • Smart Contracts and Blockchain
  • Artificial Intelligence in Risk Prediction
  • Cybersecurity in Financial Services
  • Predictive Analytics and Big Data
  • Decentralized Finance (DeFi)
  • Digital Transformation in Financial Services
  • Digital Insurance Models (DeFi–Insurance)
  • Insurance Risk Mitigation Strategies

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Published Papers (1 paper)

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Research

21 pages, 755 KB  
Article
The Moderating Role of FinTech in the Relationship Between Customer Satisfaction and Retention in the Banking Sector
by Mousa Ajouz, Maha Shehadeh, Sara Issa and Haya Nawawra
Int. J. Financial Stud. 2025, 13(4), 226; https://doi.org/10.3390/ijfs13040226 - 1 Dec 2025
Viewed by 206
Abstract
This study investigates the influence of banking service quality and customer trust on customer retention behavior, considering the mediating role of customer satisfaction and the moderating role of FinTech. In light of the growing digitalization in the banking sector, the study aims to [...] Read more.
This study investigates the influence of banking service quality and customer trust on customer retention behavior, considering the mediating role of customer satisfaction and the moderating role of FinTech. In light of the growing digitalization in the banking sector, the study aims to understand how these constructs interact to drive long-term customer loyalty. A quantitative research approach was adopted using data collected through a structured questionnaire administered to banking customers. The relationships among variables were examined using Partial Least Squares Structural Equation Modeling (PLS-SEM), assessing both direct and indirect effects. The results show that banking service quality and customer trust significantly enhance customer satisfaction, which in turn positively influences customer retention behavior. Moreover, satisfaction was found to mediate the relationships between both service quality and trust with retention. FinTech demonstrated a strong direct effect on retention and also significantly moderated the satisfaction–retention link, amplifying its impact when FinTech services are effectively utilized. This study contributes to the relationship marketing literature by introducing FinTech as a novel moderating variable in the satisfaction–retention framework. It offers practical insights for banks aiming to enhance retention by improving service quality, fostering trust, and leveraging digital technologies to strengthen customer relationships. Full article
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