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Article

A Smart City Economy Supported by Service Level Agreements: A Conceptual Study into the Waste Management Domain

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Jordanstown Campus, School of Computing, Ulster University, Newtownabbey BT37 0QB, UK
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Computer & Network Engineering Department, College of IT, UAE University, Al Ain P.O.Box 15551, United Arab Emirates
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BT, Adastral Park, Martlesham Heath, Ipswich IP5 3RE, Suffolk, UK
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Author to whom correspondence should be addressed.
Academic Editor: Pierluigi Siano
Smart Cities 2021, 4(3), 952-970; https://doi.org/10.3390/smartcities4030049
Received: 31 March 2021 / Revised: 16 June 2021 / Accepted: 20 June 2021 / Published: 2 July 2021
(This article belongs to the Special Issue Feature Papers for Smart Cities)
The full potential of smart cities is not yet realized, and opportunities continue to exist in relation to the business models which govern service provision in cities. In saying this, we make reference to the waste services made available by councils across cities in the United Kingdom (UK). In the UK, smart waste management (SWM) continues to exist as a service trialed across designated cities, and schemes are not yet universally deployed. This therefore exists as a business model which might be improved so that wider roll-out and uptake may be encouraged. In this paper, we present a proposal of how to revise SWM services through integrating the Internet service provider (ISP) into the relationship alongside home and business customers and the city council. The goal of this model is to give customers the opportunity for a more dynamic and flexible service. Furthermore, it will introduce benefits for all parties, in the sense of more satisfied home and business owners, ISPs with a larger customer base and greater profits, and city councils with optimized expenses. We propose that this is achieved using personalized and flexible SLAs. A proof-of-concept model is presented in this paper, through which we demonstrate that the cost to customers can be optimized when they interact with the SWM scheme in the recommended ways. View Full-Text
Keywords: service level agreement (SLA); smart waste management (SWM) service level agreement (SLA); smart waste management (SWM)
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MDPI and ACS Style

Peoples, C.; Kulkarni, P.; Rabbani, K.; Moore, A.; Zoualfaghari, M.; Ullah, I. A Smart City Economy Supported by Service Level Agreements: A Conceptual Study into the Waste Management Domain. Smart Cities 2021, 4, 952-970. https://doi.org/10.3390/smartcities4030049

AMA Style

Peoples C, Kulkarni P, Rabbani K, Moore A, Zoualfaghari M, Ullah I. A Smart City Economy Supported by Service Level Agreements: A Conceptual Study into the Waste Management Domain. Smart Cities. 2021; 4(3):952-970. https://doi.org/10.3390/smartcities4030049

Chicago/Turabian Style

Peoples, Cathryn, Parag Kulkarni, Kashif Rabbani, Adrian Moore, Mohammad Zoualfaghari, and Israr Ullah. 2021. "A Smart City Economy Supported by Service Level Agreements: A Conceptual Study into the Waste Management Domain" Smart Cities 4, no. 3: 952-970. https://doi.org/10.3390/smartcities4030049

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