Next Article in Journal / Special Issue
Bottleneck or Crossroad? Problems of Legal Sources Annotation and Some Theoretical Thoughts
Previous Article in Journal
Nonparametric Limits of Agreement for Small to Moderate Sample Sizes: A Simulation Study
Article

Improving Access to Justice with Legal Chatbots

1
PK-4935, 201 Avenue du President-Kennedy, Université du Québec à Montréal UQAM, Montreal, QC H2X 3Y7, Canada
2
600 Rue De la Gauchetière Ouest, National Bank of Canada, Montréal, QC H3B 4L2, Canada
*
Author to whom correspondence should be addressed.
Stats 2020, 3(3), 356-375; https://doi.org/10.3390/stats3030023
Received: 16 July 2020 / Revised: 21 August 2020 / Accepted: 31 August 2020 / Published: 4 September 2020
(This article belongs to the Special Issue Interdisciplinary Research on Predictive Justice)
On average, one in three Canadians will be affected by a legal problem over a three-year period. Unfortunately, whether it is legal representation or legal advice, the very high cost of these services excludes disadvantaged and most vulnerable people, forcing them to represent themselves. For these people, accessing legal information is therefore critical. In this work, we attempt to tackle this problem by embedding legal data in a conversational interface. We introduce two dialog systems (chatbots) created to provide legal information. The first one, based on data from the Government of Canada, deals with immigration issues, while the second one informs bank employees about legal issues related to their job tasks. Both chatbots rely on various representations and classification algorithms, from mature techniques to novel advances in the field. The chatbot dedicated to immigration issues is shared with the research community as an open resource project. View Full-Text
Keywords: chatbot; information retrieval; natural language processing; question answering system; dialog system chatbot; information retrieval; natural language processing; question answering system; dialog system
Show Figures

Figure 1

MDPI and ACS Style

Queudot, M.; Charton, É.; Meurs, M.-J. Improving Access to Justice with Legal Chatbots. Stats 2020, 3, 356-375. https://doi.org/10.3390/stats3030023

AMA Style

Queudot M, Charton É, Meurs M-J. Improving Access to Justice with Legal Chatbots. Stats. 2020; 3(3):356-375. https://doi.org/10.3390/stats3030023

Chicago/Turabian Style

Queudot, Marc, Éric Charton, and Marie-Jean Meurs. 2020. "Improving Access to Justice with Legal Chatbots" Stats 3, no. 3: 356-375. https://doi.org/10.3390/stats3030023

Find Other Styles

Article Access Map by Country/Region

1
Back to TopTop