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Alvarez J, Léger P-M, Fredette M, Chen S-L, Maunier B, Senecal S. An Enriched Customer Journey Map: How to Construct and Visualize a Global Portrait of Both Lived and Perceived Users’ Experiences? Designs. 2020; 4(3):29. https://doi.org/10.3390/designs4030029

Alvarez, Juliana, Pierre-Majorique Léger, Marc Fredette, Shang-Lin Chen, Benjamin Maunier, and Sylvain Senecal. 2020. "An Enriched Customer Journey Map: How to Construct and Visualize a Global Portrait of Both Lived and Perceived Users’ Experiences?" Designs 4, no. 3: 29. https://doi.org/10.3390/designs4030029

Alvarez, J., Léger, P.-M., Fredette, M., Chen, S.-L., Maunier, B., & Senecal, S. (2020). An Enriched Customer Journey Map: How to Construct and Visualize a Global Portrait of Both Lived and Perceived Users’ Experiences? Designs, 4(3), 29. https://doi.org/10.3390/designs4030029