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Article

Work Stress and Willingness of Nursing Aides during the COVID-19 Pandemic

1
School of Nursing, Fooyin University, Kaohsiung 831301, Taiwan
2
Department of Nursing, China Medical University Hospital, Taichung 404327, Taiwan
3
School of Nursing, College of Healthcare, China Medical University, Taichung 404328, Taiwan
4
Administration Department, China Medical University Hospital, Taichung 404327, Taiwan
*
Author to whom correspondence should be addressed.
Academic Editor: Manoj Sharma
Healthcare 2022, 10(8), 1446; https://doi.org/10.3390/healthcare10081446
Received: 15 June 2022 / Revised: 23 July 2022 / Accepted: 25 July 2022 / Published: 2 August 2022
Objectives: During the coronavirus disease 2019 (COVID-19) pandemic, nursing aides (NAs) experienced greater work stress than they do typically because they worked in highly contagious environments. This may have influenced their work morale and willingness to work, which can reduce patient satisfaction, influence their physical and mental health, and even endanger patient safety or cause medical system collapse. Design: A cross-sectional survey with a structured self-report questionnaire was conducted. Setting and Participants: 144 NAs from a medical center in Central Taiwan participated. Methods: We recruited NAs through convenience sampling to discuss their work stress, willingness to work, and patients’ satisfaction with them during the COVID-19 pandemic. Result: Of the 144 recruited NAs, 115 (79.9%) were women and 29 (20.1%) were men, and 89 (61.8%) had completed COVID-19 training courses. NAs with different work tenure lengths exhibited significant differences in work stress (p = 0.022), willingness to work (p = 0.029), and patient satisfaction (p = 0.029) scores during the pandemic. Conclusion: The study findings provide crucial data for the management of NAs during pandemics to prevent them from neglecting patients due to excessive work stress or losing their willingness to work, which may cause the medical system to collapse. View Full-Text
Keywords: COVID-19; nurse aides; service quality; work stress COVID-19; nurse aides; service quality; work stress
MDPI and ACS Style

Chang, T.-S.; Chen, L.-J.; Hung, S.-W.; Hsu, Y.-M.; Tzeng, Y.-L.; Chang, Y. Work Stress and Willingness of Nursing Aides during the COVID-19 Pandemic. Healthcare 2022, 10, 1446. https://doi.org/10.3390/healthcare10081446

AMA Style

Chang T-S, Chen L-J, Hung S-W, Hsu Y-M, Tzeng Y-L, Chang Y. Work Stress and Willingness of Nursing Aides during the COVID-19 Pandemic. Healthcare. 2022; 10(8):1446. https://doi.org/10.3390/healthcare10081446

Chicago/Turabian Style

Chang, Ting-Shan, Li-Ju Chen, Shu-Wen Hung, Yi-Min Hsu, Ya-Ling Tzeng, and Ying Chang. 2022. "Work Stress and Willingness of Nursing Aides during the COVID-19 Pandemic" Healthcare 10, no. 8: 1446. https://doi.org/10.3390/healthcare10081446

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