Next Article in Journal
On ℋ-Simulation Functions and Fixed Point Results in the Setting of ωt-Distance Mappings with Application on Matrix Equations
Next Article in Special Issue
Adapting to PSTs’ Pedagogical Changes in Sustainable Mathematics Education through Flipped E-Learning: Ranking Its Criteria with MCDA/F-DEMATEL
Previous Article in Journal
Efficient Breadth-First Reduct Search
Previous Article in Special Issue
Selecting the Low-Carbon Tourism Destination: Based on Pythagorean Fuzzy Taxonomy Method
Open AccessArticle

Applying Fuzzy AHP and TOPSIS Method to Identify Key Organizational Capabilities

Department of Distribution Management, National Chin-Yi University of Technology, Taichung 41170, Taiwan
*
Author to whom correspondence should be addressed.
Mathematics 2020, 8(5), 836; https://doi.org/10.3390/math8050836
Received: 14 April 2020 / Revised: 8 May 2020 / Accepted: 17 May 2020 / Published: 21 May 2020
Core competency is the basis of promoting a competitive advantage for any organization; this study aims to establish an objective and systematic assessment model for companies to identify their capabilities. This model will not only assist companies in understanding their own capabilities but will also allow them to compare their performance with that of main competitors to strengthen their competitiveness. The analysis process involved a combination of the fuzzy analytic hierarchy process, fuzzy linguistic value, and the ideal and anti-ideal concept. An objective and systematic model was first developed, which underwent empirical analysis using data from the top three home delivery companies in Taiwan. It was found that “Basic organizational competencies” and “Special competitive competencies” were the two key categories for the home delivery industry. Moreover, “Service price”, “On-time delivery”, and “Secure delivery” were found to be the three most important capabilities needed for home delivery companies. The results showed that the model is able to effectively assist organizations in constructing or assessing their organizational capabilities; in addition, organizations can adjust their service profiles to adapt to today’s turbulent business environment and rapidly changing consumer demands. View Full-Text
Keywords: fuzzy analytic hierarchy process; TOPSIS; organizational capabilities; core competitiveness fuzzy analytic hierarchy process; TOPSIS; organizational capabilities; core competitiveness
Show Figures

Figure 1

MDPI and ACS Style

Chou, T.-Y.; Chen, Y.-T. Applying Fuzzy AHP and TOPSIS Method to Identify Key Organizational Capabilities. Mathematics 2020, 8, 836.

Show more citation formats Show less citations formats
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Article Access Map by Country/Region

1
Search more from Scilit
 
Search
Back to TopTop