1. Introduction
The beginning of a university course is a crucial transition in young people’s lives. The transition from school to university is accompanied by social, structural, and behavioural changes [
1]. Universities are generally viewed as places of education, science, openness, and equality. However, such a notion might lead to an underestimation of disadvantageous behaviour. In universities, power structures, pronounced hierarchies, and personal dependencies exist and can encourage discriminatory and disparaging behaviours [
2,
3]. For example, in a sample of German university students, 45% reported that they had personally experienced and about 55% had observed discrimination or unfair treatment [
2,
4]. In another study, 60% of the students surveyed experienced at least one unfair treatment during their studies. The most frequent form was a depreciation of their achievements, reported by 19% [
2]. Such unfair behaviour was more often experienced by women, students with a migration background, or those who are LGBTQ+ members. Unfair depreciation was associated with great dissatisfaction with the atmosphere in their study programme and higher stress levels [
2]. Additionally, negative unfairness perceptions were related to lower self-efficacy and learning outcomes of students [
5,
6].
An unfair or discriminating treatment of students might have sustainable and serious negative effects on these by inhibiting personal development and goal attainment [
7]. One reason might be that such behaviour creates a feeling of a high degree of uncertainty, which might also be related to mental health [
8]. Accordingly, a study among Spanish university students showed that perceived unfairness was related to higher burnout levels [
9]. In addition, students who perceived university procedures as fair were more engaged and less likely to intend to drop out [
9,
10].
In the field of organizational justice (unfairness in the workplace) research, several theoretical explanations exist for why unfairness is stressful and has possible negative effects. The injustice stress theory, for example, argues that unfairness is stressful to people because it indicates a gap between one’s capabilities and the demands from the environment [
11]. Accordingly, students might interpret unfairness at university as a stressful sign that they are not able to meet the demands of the course or that it exceeds their individual coping resources [
12]. According to the deontic model of justice, perceived injustice provokes negative emotions because it represents a violation of the social fairness norm [
13,
14]. Ample empirical findings emphasize the stressful aspect by injustice by showing its relationship with psychological and physiological stress, as well as with mental health conditions [
15,
16,
17,
18,
19,
20,
21,
22].
In organizational justice research, (at least) three dimensions of unfairness are described. The first dimension, distributive justice, refers to the fair allocation of outcomes [
23]. The second dimension is procedural justice, describing the organization of fair decision-making procedures [
24]. The third dimension, interactional justice, refers to fair treatment in interpersonal interaction [
25]. It is, however, unclear yet to what extent these unfairness dimensions are transferable to the university setting.
Several aspects may conceivably influence the perception of unfairness and its consequences. Students do not represent such a homogenous group, as is often assumed [
1]. For example, students start from different situations, as some come from families with lower educational backgrounds, whereas others come from families with higher educational backgrounds [
26]. This educational background also determines students’ funding and monthly expenses, for example, whether they receive financial support offered by the government for students (BAföG) or whether they are forced to conduct part-time jobs to cover their living expenses [
26]. The socioeconomic background of students has been reported to moderate the effects of unfairness perception and contribute to health inequalities [
27,
28].
This qualitative study aimed to explore the perceived unfairness of students in the university setting in Germany. In Germany, different university types exist. Most students study at universities or universities of applied sciences. In addition, universities of art/music exist. The duration of study often depends on the subject studied. Most subjects follow a two-tier study system with first- and second-level degree programme (Bachelor’s and Master’s). However, there are some subject areas in which courses lead to state-certified exams, for example, Medicine, Law, and the training of teachers.
Our findings may help understand the potential sources of perceived unfairness among students and serve as basis for the development of a valid and comprehensive questionnaire to capture perceived unfairness in universities [
29]. In addition, the findings may inform future research and persons in charge at universities, who may help to create structures and guidelines that aim to prevent structural unfairness.
3. Results
Twenty students participated in this study. They were 24.4 years old (SD = 2.82, min = 20, max = 29). Sixty percent were females. On average, the students were in their sixth semester (5.9 semesters). The majority of them were studying at universities (75%), and the rest (25%) were at universities of applied sciences (
Table 1).
In the following, we present the findings of the interviews, starting with the students’ general understanding of unfairness (
Table 2). Afterwards, we focus on organizational aspects, the treatment of students, and the individual situation of students, which could be extracted from the interviews as the three main sources of perceived unfairness.
3.1. General Understanding of Unfairness
First, we talked with the students about their understanding of the term “injustice” and whether they see differences to the term “unfairness”. Most of the students held similar views regarding the concept of injustice. They associated the term injustice mostly with unfair treatment (P14, P16, P19, P08, P07, P04), i.e., “if a person is treated differently from another even if there is no indication for it” (P16), or unequal allocation of opportunities (P12, P18, P11, P05, P04, P03). Seven respondents used unfairness as a synonym for injustice (P20, P18, P08, P07, P05, P02, P10), while five associated unfairness mostly with games, sports, or competitions (P12, P13, P11, P01, P09): “Unfair refers more to sports, meaning the person played unfairly. That is, with not quite legitimate means, and injustice is more of a structural problem” (P09).
3.2. Organizational Aspects
The students mentioned several aspects of unfairness resulting from organizational processes. First, respondents referred to complications regarding registration processes, both for the application for certain seminars or lectures (P17, P08, P03) and access to the degree programme itself (P07, P12). They also complained about a lack of standardized registration procedures (P19) and the recognition of prior qualifications (P15), as well as a first-come, first-served policy in terms of the enrolment for seminars with a limited number of participants (P03). Concerning administration, the students mentioned that they felt they were treated unfairly because of their lack of say when it comes to important decisions (P19): “Certain things are simply decided over the heads of the students, for example, [the] website […] where you register for exams and so on has just been updated, […] and that was simply updated without […] really informing the students” (P19). Additionally, organizational structures were perceived to be non-transparent (P18), and variations regarding the individual engagement of the university staff responsible for administrative procedures (P01) and the availability of university staff (P18, P04, P01, P03) were found to result in time-consuming bureaucratic procedures (P02): “I planned a semester abroad for my fifth semester, but the person I had to contact […], did not get in touch with me for months and I think that is very unfair, because I informed myself about it months beforehand, wrote emails, tried to call her and nothing happened” (P18). Respondents also criticized the fact that, in some cases, the quality of teaching was perceived as deficient due to a lack of structure (P14, P04) and lecturers’ skills (P06, P20).
The lack of information regarding organizational topics was also frequently mentioned as a source of unfairness. Most students referred to it in connection with organizational procedures, such as a lack of insight into organizational processes (P13, P18, P19, P09, P06, P03). However, this also occurred in terms of course-specific processes (P07), for example, in the cancellation of lectures without notice in advance (P09, P06). In addition, limited capacities regarding seminar places were criticized (P05, P11, P17, P20).
A lack of support services for financial difficulties (P09), mental health problems (P04), or experienced unfairness (P18) was named. The opportunities for funding and scholarships were perceived differently among students; while some complained that these were only limited to high-achieving students (P10), others criticized the existence of gender-specific treatments and variations between degree programmes (P05, P07).
Some students perceived it as unfair that their experience at university was not comparable to that of others. For example, different requirements and procedures regarding admission between universities (P15, P07) and differences in the demands placed on students and the amount of work between degrees and universities (P04) were mentioned. Overall, the students experienced feelings of anger (P07, P08), disappointment (P08), sadness (P07), and helplessness (P07) when facing these kinds of perceived unfairness. They found it especially helpful to talk about their experience with fellow students, as well as with lecturers and study coordinators (P04, P07, P08): “I always find it helpful to simply see that you are not alone in the situation”. (P08).
3.3. Treatment of Students
As previously mentioned, the treatment of students was determined as one of the four main sources of perceived unfairness. Students referred, for instance, to situations in which they felt treated disrespectfully by lecturers (P09, P11, P17). Two students talked about experiences of exploitation with regard to working as a student assistant or working on their final thesis (P07, P04): “We are encouraged to write our Master’s thesis in research projects, but in the end, we are cheap labour for lecturers who want to push their research […] I find that problematic” (P07). The students were also often faced with certain prejudices (P04, P03), such as that they “are just kind of lazy” (P03) especially when they complained about a high workload. Three students also criticized the lack of consideration of their burdens or obligations besides their studies regarding the scheduling of appointments, exams, or exam reviews (P09, P13, P14): “I don’t think there is any consideration for personal issues. It just does not matter, you have to be there, no matter how you feel” (P09).
In terms of communication, students named the lack of information they received from lecturers, either with regard to certain decisions (P16, P05) or the course structure (P08). They also mentioned difficulties in reaching their lecturers: “We also have lecturers who just ignore emails”. (P03). Furthermore, two students complained about the sudden change in or lack of clarity of assignments (P04, P15): “Suddenly new appointments and new work assignments were added and you think to yourself, well, that was not communicated that way at the beginning” (P15). In addition, the way lecturers dealt with feedback was viewed as unfair by students (P08, P14, P18, P19). Students indicated that on the one hand, lecturers did not take their feedback and complaints regarding the course seriously (P02, P05, P14, P15, P20), and students perceived a lack of opportunities to voice their complaints (P09, P19). On the other hand, they had to wait a long time for feedback regarding their grades, or explanations in terms of grading were completely missing (P08, P18). Six students observed that lecturers made inappropriate comments towards students (P01, P03, P04, P05, P11, P16): “They have received sexist comments or stares that are not really appropriate in examination situations” (P16).
Several students had complaints in terms of examination and grading systems at their university. They mentioned that some exams had very high requirements and, therefore, high failure rates (P03, P06, P14, P16, P20). Furthermore, they criticized the fact that the grading criteria were not comprehensible (P07, P09, P16, P17), for instance, in oral examinations: “A fair examination would be for me […], one with a written protocol or some kind of protocol, where it is comprehensible, why this grading is made. And that’s what I miss sometimes” (P17). Additionally, students also shared their perception that grades sometimes neither reflected their actual level of knowledge (P15) nor the effort that was put into examination preparation (P01).
In addition to disrespectful treatment, some students also observed discriminatory behaviour. For example, three respondents mentioned preferential treatment based on gender (P05, P15, P19): “There are lecturers where always the girls are somehow better off, and with others […] the male fraction […] can get away with everything and directly possess a position of power” (P15). Five other students stated that they either observed or experienced some kind of preferential behaviour based on sympathies (P01, P10, P12), interpersonal connections (P13), or because some students generated more attention (P04). When asked about how the respondents felt when they had either been treated disrespectfully or observed such behaviour, their emotions ranged from helplessness (P09, P15), surprise (P10, P16), and insecurity (P20) to feelings of anger, frustration, and annoyance (P01, P02, P09, P13, P16, P20). Similar to coping with unfairness regarding organizational procedures, exchange with fellow students was stated as especially helpful regarding the perception of unfair treatment (P02, P03, P06, P09, P20). Additionally, some students complained about it either to their lecturer (P02, P13), cohort spokesperson (P06), or even filed an official complain to the chair of their department (P14, P20).
3.4. Individual Situation of Students
The interviews showed that, in addition to the sources of unfairness described above, the individual situation of the students contributed significantly to the perceived extent of unfairness. In particular, differences in financial conditions seemed important. For instance, three respondents shared that they could not afford the necessary equipment to successfully complete their studies due to financial difficulties or that they had observed this problem among fellow students (P17, P09, P03). Three students perceived the regulations regarding the granting of financial support offered by the government for students (BAföG) as unfair (P04, P12, P15). Due to financial difficulties, many students were forced to pursue a side job to be able to afford their living expenses (P12, P15, P18, P04): “I know people who have to work two to three jobs alongside their studies in order to be able to finance their studies at all” (P12). The financial situation of students was strongly linked to their families’ socioeconomic background and their parents’ financial support. Five students were exposed to financial burdens due to their socioeconomic background (P12, P18, P04, P17, P03). Three of them mentioned that this results in a lack of capacity to focus on their studies (P03, P17, P18): “Some people can simply be strongly supported by their family, […] and others have to go to work in addition to their studies, and that is unfair, […] because one person is exposed to a double burden and cannot invest so much time in their studies” (P17).
In addition to financial disadvantages, students stated that differences in social background can lead to other aspects of unfairness. For instance, students from lower socioeconomic backgrounds mentioned that they had not received similar opportunities regarding access to studies (P02) compared to students with more privileged, higher socioeconomic backgrounds. These inequalities can occur due to different life courses and challenges connected to certain social backgrounds (P15). In addition, opportunities can differ because of variations in prior knowledge the families can share with the students regarding academic experiences: “My parents are not academics and I generally have few academics in my family […]. There are just a lot of experiences, especially regarding organizational processes at university, that you have to make on your own […] and for fellow students it was totally clear, they already knew that, because they could fall back on other people who already experienced it”. (P11).
Apart from the financial conditions and the socioeconomic status of the students, being an international student was also identified as a source of unfairness. Thus, four students talked about language barriers that complicated everyday life and communication at university and about the limited offer of English-language lectures (P03, P06, P13, P17): “If you simply have language barriers, it is still more difficult in our university context to simply follow the lectures or that you simply need longer to study because you cannot attend all the lectures” (P03). In addition, two students perceived the lack of courses in English in a multilingual degree programme as unfair (P04, P08): “I think the module description [of the course] even calls for knowledge in English, but everything is in German and international students in particular have extreme problems” (P04). Additionally, admission to the degree programme was described by four students as complicated and often delayed for international students because of a higher bureaucratic effort due to the translation and verification of language and degree certificates (P06, P07, P12, P13). Furthermore, two students mentioned difficulties in receiving information for international students, such as on funding programme (P03, P04). Three students also talked about prejudices towards international students they had either experienced themselves or observed (P06, P07, P17): “If you try to express yourself in this foreign language, people may directly label you as not very intelligent because you do not have a large vocabulary” (P17). If the students themselves were affected by unfairness due to their individual situation, they felt excluded (P11) and “neither seen nor heard” (P15). If they observed these kinds of unfairness, they had sympathy for those affected (P12), but at the same time felt disappointed (P12). In addition, there were students who actively supported fellow foreign students, whether by lending a sympathetic ear or assisting with bureaucratic issues (P07, P12).
4. Discussion
We identified different sources for unfairness perceived by students in the university setting. These comprise organizational aspects, the treatment of students, and the individual situation of students. Organizational aspects refer to all kinds of registration and administration processes, whereas the treatment of students describes the behavioural patterns of lecturers and university staff. Regarding individual situations as a source of unfairness, students with lower socioeconomic background and international students were identified as particularly exposed to unfairness.
The identified aspects can be partially assigned to the dimensions of the model of perceived justice at work (organizational justice): distributive justice (i.e., fair distribution of benefits and outcomes), procedural justice (i.e., fairness in general processes and procedures), and interactional justice (i.e., fair treatment in interpersonal interactions [
34]). The theme “treatment of students” appears related to interactional justice. Interactional justice concerns open and honest communication, providing adequate explanations, and candid and respectful treatment without prejudicial statements or improper questions [
25]. In this study, the students indicated that the behaviours of lecturers should be free of prejudice and discrimination or sexist comments or behaviours, that the needs of students should be considered, and that they should be informed, for instance, about organizational procedures and about decisions made by the lecturers. Thus, there is a fairly strong correspondence between the aspects found here and the organizational interactional justice component. However, the aspect of examinations seems to fit the distributive justice dimension better, as grading should be transparent, equal, and fair [
23]. The explored aspects that have been summarized under the topic of organizational aspects correspond to procedural justice principles. These principles refer to the fairness of the decision-making process leading to the allocation of outcomes, such as consistency across time and employees, absence of personal bias and favouritism, decisions based on good information and on as much information as possible, reversibility of decisions, consideration of the interests of those affected, and compatibility with ethical standards [
24]. While there might be some overlap with the “treatment of students” theme, for example, with regard to providing adequate information and the consideration of the students’ needs, fair procedures at the university cover access and registration, possibility for participation, availability of staff and support systems. One aspect that goes beyond the dimension of organizational procedural justice is the comparability of processes between universities.
Studies from a related area of research come from the literature on classroom justice. In this research area, the focus is especially on the role of fairness in classroom assessments, and the findings might only have limited applicability to the university setting in Germany [
35,
36]. While these studies mainly refer to another educational system and to a classroom situation instead of seminar and lecture conditions as in German universities, some similarities can be identified. For example, in a qualitative study from the US, Horan and colleagues [
37] reported that unfair distributions of the instructor were grades, opportunities to improve grades, instructor affect, and punishments. The identified procedural justice categories were grading procedures, make-up/late policies, scheduling/workload, information on exams, feedback, instructor error, not following through, class procedures, and not enforcing policies. In their study, interactional justice refers to the following categories: insensitivity/rudeness, implication/statement about students’ stupidity, sexism/racism/prejudice, singling out students, accusing students of wrongdoing, and instructor affect. While there is some agreement with the concepts found here, our focus was much broader, as we did not only look at the distribution, processes, and interactions within one (class)room, but we also included organizational aspects (i.e., access and registration, possibility for participation, availability of staff, support systems, comparability between universities) and the individual situation of students (i.e., socioeconomic background of students, international students).
Our study followed an exploratory approach to identify—as freely as possible—the most complete picture of the possible sources of perceived unfairness among university students. This qualitative approach allowed us to not only examine the extent of unfairness in university students, which has been investigated before [
2,
3,
4], but also to uncover the potential root of the causes. Consequently, the insights found can help establish a fair learning environment for university students. It has to be considered, however, that the German education system is very different from that of other countries (e.g., from the US), so some of the sources identified may not be applicable to all countries. We tried to include a very heterogenous group of students in our sample, but we cannot assume the completeness of the potential sources, nor are our findings generalizable due to the qualitative nature of our approach. In the next step, surveys are needed to quantify the individual sources for perceived unfairness to derive starting points for support systems in the setting university. In addition, it must be considered that this study is based solely on students’ perspectives. These perceptions are subjective and can be influenced by past events and other individual factors such as academic history, learning paths, and achievements.
The findings of this study will serve as basis for the development of a questionnaire capturing perceived unfairness at university: the University Fairness (UFair) Questionnaire [
15]. The UFair Questionnaire is aimed to be an instrument to investigate the relationship of perceived unfairness with stress levels and with mental and physical health in students [
15]. This questionnaire provides a foundation to measure the amount of perceived unfairness in universities in all relevant aspects, and to develop preventive approaches and interventions in the university to create a healthy and encouraging environment for students, as well as to identify and eliminate potential sources of risk at an early stage.