Patient-Centered Communication
Abstract
:1. Introduction
2. Patient-Centered Communication
3. Pharmacists and Patient-Centered Communication
4. Best Practices
4.1. Openness
4.2. Active Listening
4.3. Speaking Plainly
5. Conclusions
Conflicts of Interest
References
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Determinants of Health [7] |
---|
clinical health care services |
genetic vulnerability |
socio-economic characteristics |
physical environment |
individual health behavior |
Goal | Pharmacist Responsibility | Communication Skills |
---|---|---|
Foster the Relationship | Build rapport Appear open Demonstrate respect Demonstrate caring and commitment Acknowledge feelings and emotions | Greet patient warmly and appropriately Maintain eye contact Show interest Listen actively Express empathy |
Gather Information | Determine purpose of encounter Discover biomedical perspective (disease) Understand patient perspective (illness) | Ask open-ended questions Allow patient to complete responses Clarify and summarize information Explore impact of illness on patient |
Provide Information | Identify patient informational needs Share information Overcome health literacy barriers | Speak plainly and avoid jargon Use “Patient-Oriented Evidence that Matters” (POEMs) Encourage questions Check for understanding |
Share Decision-Making | Identify patient goals Outline collaborative treatment plan | Explore patient preferences Identify barriers to treatment choices Negotiate agreement |
Enable Treatment Success | Assess the patient’s capacity for self-management Arrange for needed support Advocate for and assist patient with health system | Summarize treatment plan Elicit patient understanding Discuss follow-up |
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Naughton, C.A. Patient-Centered Communication. Pharmacy 2018, 6, 18. https://doi.org/10.3390/pharmacy6010018
Naughton CA. Patient-Centered Communication. Pharmacy. 2018; 6(1):18. https://doi.org/10.3390/pharmacy6010018
Chicago/Turabian StyleNaughton, Cynthia A. 2018. "Patient-Centered Communication" Pharmacy 6, no. 1: 18. https://doi.org/10.3390/pharmacy6010018