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Systems 2018, 6(2), 20;

Conceptual Framework for Product Service Systems

INTEROP-VLab, c/o Bureau Aquitaine Europe, 21 rue Montoyer, 1000 Brussels, Belgium
Laboratory IMS CNRS Production Engineering Group, 351 Cours de la Libération, 33405 Talence, France
Politecnico di Milano, Department of Management, Economics and Industrial Engineering, Via Lambruschini 4/b, 20133 Milano, Italy
BIBA, Bremer Institut für Produktion und Logistik GmbH, Hochschulring 20, D-28359 Bremen, Germany
Innovalia Association, C/Rodriguez Arias 6 Dpto.605, 48008 Bilbao, Spain
FTI Engineering Network GmbH, Schmiedestrasse 2, 15745 Wildau, Germany
AIDIMME Meta-Processing, Furniture, Wood and Packaging Technology Institute, Parque Tecnológico, C/Benjamín Franklin, 13, 46980 Paterna, Valencia, Spain
Fratelli Piacenza S.P.A., Regione CISI, 13814 Pollone, Biella, Italy
Neco, C/Ortuburu s/n B° Urkizuaran, 48230 Elorrio, Bizkaia, Spain
Author to whom correspondence should be addressed.
Received: 15 March 2018 / Revised: 28 May 2018 / Accepted: 29 May 2018 / Published: 3 June 2018
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To remain competitive in the current market, an enterprise must differentiate itself based on higher value propositions. For this purpose, since improving the product or service performance can reach some limits, one potential solution is to move towards new combinations of products and services. This evolution, called servitization, leads to the generation of Product Service Systems (PSS). Servitization requires not only a clear understanding of enterprise core business, but also a clear vision of the prevailing trends and challenges of PSS development from both the business and technological points of view. In addition, the evolution path should be aligned with the enterprise strategy. This paper first highlights the notion of symbiotic PSS where product systems and service systems, and their stakeholders, interoperate seamlessly based on a win-win approach. Then, it proposes a PSS Conceptual Framework (PSS-CF), which can be applied in the early stages of servitization to increase the understating of PSS dimensions and to facilitate the prioritization of the servitization investments. The framework dimensions were discussed in several iterations, from both the academic and industrial points of view, in the frame of a European research project. Moreover, the applicability of the framework was studied in four different industrial use-cases. View Full-Text
Keywords: Product Service System (PSS); servitization; productization; symbiosis; enterprise management; conceptual framework; strategic change Product Service System (PSS); servitization; productization; symbiosis; enterprise management; conceptual framework; strategic change

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Pirayesh, A.; Doumeingts, G.; Seregni, M.; Gusmeroli, S.; Westphal, I.; Gonzalez, L.; Hans, C.; Núñez Ariño, M.J.; Canepa Eugenio, A.; Laskurain, A. Conceptual Framework for Product Service Systems. Systems 2018, 6, 20.

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