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Systems 2016, 4(3), 30;

Feedback-Based Eco-Design for Integrating the Recency, Frequency, and Monetary Value of Eco-Efficiency into Sustainability Management

Department of Business Administration, No.32, Zhenli Street, Danshui District, Aletheia University, New Taipei City 25103 , Taiwan
Academic Editor: Paul G. Ranky
Received: 30 June 2016 / Revised: 3 August 2016 / Accepted: 5 August 2016 / Published: 14 September 2016
(This article belongs to the Special Issue Product, Process, System Design Review Methods and Tools)
Full-Text   |   PDF [3101 KB, uploaded 14 September 2016]   |  


Customer feedback is used to understand customer requirements. Early design phases require the consideration of items including manufacturing, the environment, and sustainability management. Therefore, it is crucial that eco-efficiency is taken into account in the early design phases. Traditionally, eco-efficiency is considered only in terms of eco-design issues, not customer requirements based on business values such as Recency, Frequency, and Monetary (RFM) value. In the meantime, integrating innovation from eco-design is one important aspect. Here, I propose that customer feedback-based eco-efficiency and TRIZ-based innovation can be considered in early eco-design based on the RFM value for sustainability management. The analytic hierarchy process (AHP) and fuzzy-based AHP were integrated to explore the relative weights of RFM variables for business value evaluation. The innovative method of the paper is using a TRIZ contradiction matrix associated with engineering parameters for eco-design. The experimental study has been carried out, and it meets the forecasting business value for green product usage. The business value was used as the decision-making factor in order to evaluate both environmental and marketing performance. View Full-Text
Keywords: sustainability; eco-efficiency; TRIZ; QFD; eco-design sustainability; eco-efficiency; TRIZ; QFD; eco-design

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Chen, R.Y. Feedback-Based Eco-Design for Integrating the Recency, Frequency, and Monetary Value of Eco-Efficiency into Sustainability Management. Systems 2016, 4, 30.

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