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Open AccessArticle

Feedback-Based Eco-Design for Integrating the Recency, Frequency, and Monetary Value of Eco-Efficiency into Sustainability Management

Department of Business Administration, No.32, Zhenli Street, Danshui District, Aletheia University, New Taipei City 25103 , Taiwan
Academic Editor: Paul G. Ranky
Systems 2016, 4(3), 30; https://doi.org/10.3390/systems4030030
Received: 30 June 2016 / Revised: 3 August 2016 / Accepted: 5 August 2016 / Published: 14 September 2016
(This article belongs to the Special Issue Product, Process, System Design Review Methods and Tools)
Customer feedback is used to understand customer requirements. Early design phases require the consideration of items including manufacturing, the environment, and sustainability management. Therefore, it is crucial that eco-efficiency is taken into account in the early design phases. Traditionally, eco-efficiency is considered only in terms of eco-design issues, not customer requirements based on business values such as Recency, Frequency, and Monetary (RFM) value. In the meantime, integrating innovation from eco-design is one important aspect. Here, I propose that customer feedback-based eco-efficiency and TRIZ-based innovation can be considered in early eco-design based on the RFM value for sustainability management. The analytic hierarchy process (AHP) and fuzzy-based AHP were integrated to explore the relative weights of RFM variables for business value evaluation. The innovative method of the paper is using a TRIZ contradiction matrix associated with engineering parameters for eco-design. The experimental study has been carried out, and it meets the forecasting business value for green product usage. The business value was used as the decision-making factor in order to evaluate both environmental and marketing performance. View Full-Text
Keywords: sustainability; eco-efficiency; TRIZ; QFD; eco-design sustainability; eco-efficiency; TRIZ; QFD; eco-design
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MDPI and ACS Style

Chen, R.Y. Feedback-Based Eco-Design for Integrating the Recency, Frequency, and Monetary Value of Eco-Efficiency into Sustainability Management. Systems 2016, 4, 30. https://doi.org/10.3390/systems4030030

AMA Style

Chen RY. Feedback-Based Eco-Design for Integrating the Recency, Frequency, and Monetary Value of Eco-Efficiency into Sustainability Management. Systems. 2016; 4(3):30. https://doi.org/10.3390/systems4030030

Chicago/Turabian Style

Chen, Rui Y. 2016. "Feedback-Based Eco-Design for Integrating the Recency, Frequency, and Monetary Value of Eco-Efficiency into Sustainability Management" Systems 4, no. 3: 30. https://doi.org/10.3390/systems4030030

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Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

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