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Modeling Users’ Empowerment in E-Health Systems

School of Business & Economics, Universiti Brunei Darussalam, Bandar Seri Begawan BE1410, Brunei
Department of Health Policy & Management, Jackson State University, Jackson, MS 39217, USA
School of Health Sciences, Kristiania University College, 0152 Oslo, Norway
Author to whom correspondence should be addressed.
Academic Editor: Lotfi Aleya
Sustainability 2021, 13(23), 12993;
Received: 23 September 2021 / Revised: 10 November 2021 / Accepted: 15 November 2021 / Published: 24 November 2021
(This article belongs to the Special Issue Global Health and Sustainable Development)
In conventional e-health initiatives, customers (patients) are mostly perceived as recipients of medical care, where they play little roles in the process of health decision making. Empowerment in e-health enables individuals to access their health data and consult online with medical staff. The proposed concept is intended to improve the existing e-health theory in relation to patient empowerment. The study suggests a model that expands the role of customers (patient) in three dimensions: as an individual health actor, social health agent, and medical partner. This study is theoretically significant because it explores a comprehensive approach of patient empowerment in e-health systems to achieve best practice customer service, establish long-term customer relationships to improve customer satisfaction, and achieve better health literacy of individuals. View Full-Text
Keywords: empowerment; e-health; social networks; healthcare organization empowerment; e-health; social networks; healthcare organization
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MDPI and ACS Style

Anshari, M.; Almunawar, M.N.; Younis, M.Z.; Kisa, A. Modeling Users’ Empowerment in E-Health Systems. Sustainability 2021, 13, 12993.

AMA Style

Anshari M, Almunawar MN, Younis MZ, Kisa A. Modeling Users’ Empowerment in E-Health Systems. Sustainability. 2021; 13(23):12993.

Chicago/Turabian Style

Anshari, Muhammad, Mohammad Nabil Almunawar, Mustafa Z. Younis, and Adnan Kisa. 2021. "Modeling Users’ Empowerment in E-Health Systems" Sustainability 13, no. 23: 12993.

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