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Article

Be Careful How You Do It: The Distinct Effects of Observational Monitoring and Interactional Monitoring on Employee Trust

School of Management, Zhejiang University, Hangzhou 310058, China
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Sustainability 2020, 12(15), 6092; https://doi.org/10.3390/su12156092
Received: 10 July 2020 / Revised: 24 July 2020 / Accepted: 28 July 2020 / Published: 29 July 2020
(This article belongs to the Section Economic and Business Aspects of Sustainability)
Research shows that employee trust could be impacted by monitoring measures. We contend that these impacts could be contingent on how monitoring is exercised. Specifically, while the controlling elements in monitoring signal suspicion and undermine employee trust, the interactive elements facilitate the organization–employee reciprocation and strengthen employee trust. We drew evidence from 354 Chinese employees. The results showed that observational monitoring/interactional monitoring was negatively/positively related to employee trust and that employee psychological safety fully mediated these effects. The theoretical and practical implications of these findings are discussed. View Full-Text
Keywords: observational monitoring; interactional monitoring; trust; psychological safety observational monitoring; interactional monitoring; trust; psychological safety
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MDPI and ACS Style

Wu, D.; Wang, Z. Be Careful How You Do It: The Distinct Effects of Observational Monitoring and Interactional Monitoring on Employee Trust. Sustainability 2020, 12, 6092. https://doi.org/10.3390/su12156092

AMA Style

Wu D, Wang Z. Be Careful How You Do It: The Distinct Effects of Observational Monitoring and Interactional Monitoring on Employee Trust. Sustainability. 2020; 12(15):6092. https://doi.org/10.3390/su12156092

Chicago/Turabian Style

Wu, Di, and Zhongming Wang. 2020. "Be Careful How You Do It: The Distinct Effects of Observational Monitoring and Interactional Monitoring on Employee Trust" Sustainability 12, no. 15: 6092. https://doi.org/10.3390/su12156092

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