The Opportunities and Challenges of the First Three Years of Open Up, an Online Text-Based Counselling Service for Youth and Young Adults
Abstract
:1. Introduction
1.1. Background
1.2. Current Study
2. Materials and Method
2.1. Data
2.2. Descriptive Analysis
3. Results
3.1. Service Capacity
3.2. User Satisfaction
3.3. De-Escalation of Risk
3.4. Returning Users
3.5. Topics of Concern
4. Discussion
4.1. Challenges
4.2. Innovative Solutions
5. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
References
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Highest Risk Level | Exit Risk Level | |||
---|---|---|---|---|
Low | Med | High | Crisis | |
Crisis (1687) | 681 (40.4%) | 713 (42.3%) | 110 (6.5%) | 183 (10.8%) |
High (1210) | 397 (32.8%) | 571 (47.2%) | 242 (20.0%) | 0 |
Med (12,103) | 6122 (50.6%) | 5981 (49.4%) | 0 | 0 |
Low (66,654) | 66,654 (100.0%) | 0 | 0 | 0 |
Valid Visits | User Percentage (n = 29,400) | Case Percentage (n = 81,654) |
---|---|---|
1 time | 65.5% | 23.6% |
2 times | 16.1% | 11.6% |
3–5 times | 12.0% | 15.5% |
6–10 times | 3.3% | 8.8% |
11–20 times | 1.6% | 8.0% |
21–50 times | 1.0% | 11.2% |
over 50 times | 0.5% | 21.3% |
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Share and Cite
Yip, P.S.F.; Chan, W.-L.; Chan, C.S.; He, L.; Xu, Y.; Chan, E.; Chau, Y.C.; Cheng, Q.; Cheng, S.-H.; Cheung, F.; et al. The Opportunities and Challenges of the First Three Years of Open Up, an Online Text-Based Counselling Service for Youth and Young Adults. Int. J. Environ. Res. Public Health 2021, 18, 13194. https://doi.org/10.3390/ijerph182413194
Yip PSF, Chan W-L, Chan CS, He L, Xu Y, Chan E, Chau YC, Cheng Q, Cheng S-H, Cheung F, et al. The Opportunities and Challenges of the First Three Years of Open Up, an Online Text-Based Counselling Service for Youth and Young Adults. International Journal of Environmental Research and Public Health. 2021; 18(24):13194. https://doi.org/10.3390/ijerph182413194
Chicago/Turabian StyleYip, Paul Siu Fai, Wai-Leung Chan, Christian S. Chan, Lihong He, Yucan Xu, Evangeline Chan, Yui Chi Chau, Qijin Cheng, Siu-Hung Cheng, Florence Cheung, and et al. 2021. "The Opportunities and Challenges of the First Three Years of Open Up, an Online Text-Based Counselling Service for Youth and Young Adults" International Journal of Environmental Research and Public Health 18, no. 24: 13194. https://doi.org/10.3390/ijerph182413194