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Article

Scaling Digital Health Innovation: Developing a New ‘Service Readiness Level’ Framework of Evidence

1
Digital Health & Care Innovation Centre, University of Strathclyde, Inovo Building, 121 George Street, Glasgow G1 1RD, UK
2
Department of Computing & Information Science, Livingstone Tower, University of Strathclyde, Glasgow G1 1XQ, UK
3
Technology & Innovation Centre, Institute for Future Cities, University of Strathclyde, 99 George Street, Glasgow G1 1RD, UK
*
Author to whom correspondence should be addressed.
Academic Editor: Paul B. Tchounwou
Int. J. Environ. Res. Public Health 2021, 18(23), 12575; https://doi.org/10.3390/ijerph182312575
Received: 30 September 2021 / Revised: 9 November 2021 / Accepted: 23 November 2021 / Published: 29 November 2021
Digital innovation has scaled exponentially in many sectors including tourism, banking, and retail. It is well cited that the health sector is slower to embrace digital health innovations (DHI) beyond the pilot stage and consequently, many successful DHI pilot projects have failed to scale up. Such failure arises in part from a knowledge gap around what type and level of evidence are needed to convince implementers and decision makers to fund, endorse, or adopt new innovations into care delivery systems and sustainable practice. Much is known about the range of DHI evaluation methods used; however, less is published on the evidence that decision makers need to move innovations to scale. This paper draws on interviews (N = 18) with decision makers/project leads engaged in DHI in Scotland to identify what evidence matters when making DHI adoption/scale decisions. The results are used to present a heuristic service readiness level (SRL) framework that captures the changing nature of the evidence base required over a project lifecycle for progression to scale. We utilise this framework to discuss ‘what evidence’ is required and ‘how data accumulate’ over time to assist project teams to build a ‘DHI case for scale’. View Full-Text
Keywords: service innovation; service readiness; scaling; digital health innovation; evidence; evaluation methods; case for scale service innovation; service readiness; scaling; digital health innovation; evidence; evaluation methods; case for scale
MDPI and ACS Style

Hughes, J.; Lennon, M.; Rogerson, R.J.; Crooks, G. Scaling Digital Health Innovation: Developing a New ‘Service Readiness Level’ Framework of Evidence. Int. J. Environ. Res. Public Health 2021, 18, 12575. https://doi.org/10.3390/ijerph182312575

AMA Style

Hughes J, Lennon M, Rogerson RJ, Crooks G. Scaling Digital Health Innovation: Developing a New ‘Service Readiness Level’ Framework of Evidence. International Journal of Environmental Research and Public Health. 2021; 18(23):12575. https://doi.org/10.3390/ijerph182312575

Chicago/Turabian Style

Hughes, Janette, Marilyn Lennon, Robert J. Rogerson, and George Crooks. 2021. "Scaling Digital Health Innovation: Developing a New ‘Service Readiness Level’ Framework of Evidence" International Journal of Environmental Research and Public Health 18, no. 23: 12575. https://doi.org/10.3390/ijerph182312575

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