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Article

Utilizing Social Media for Information Dispersal during Local Disasters: The Communication Hub Framework for Local Emergency Management

Institute for Disaster Management, College of Public Health, University of Georgia, Athens, GA 30602, USA
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Academic Editors: Subhajyoti Samaddar, Kaori Kitagawa and Hirokazu Tatano
Int. J. Environ. Res. Public Health 2021, 18(20), 10784; https://doi.org/10.3390/ijerph182010784
Received: 24 July 2021 / Revised: 15 September 2021 / Accepted: 28 September 2021 / Published: 14 October 2021
In today’s society, the use of social media has increased the public’s desire to receive information quickly and to be able to interact with communicators. During a disaster, the trend to turn to social media for information has risen in popularity. Society’s reliance on social media and quick access to information has led the field of emergency management and the role of a Public Information Officer to adapt to include social media as a crisis communication channel for information dispersal. Existing frameworks for the use of social media as a channel for crisis communications provide guidance for emergency management agencies across all levels of government but fail to account for the varying access to communication resources at the local level. Due to the differing access to communication resources and unique relationships with stakeholders at the local level, there is a need for guidance on how local emergency management agencies can use social media to disperse essential information. The proposed Communication Hub Framework utilizes local emergency management professionals’ relationships with key community stakeholders to aid in the distribution of essential information to community members via social media during a disaster. View Full-Text
Keywords: emergency management; social media; risk communication; crisis communication; local government emergency management; social media; risk communication; crisis communication; local government
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MDPI and ACS Style

Mitcham, D.; Taylor, M.; Harris, C. Utilizing Social Media for Information Dispersal during Local Disasters: The Communication Hub Framework for Local Emergency Management. Int. J. Environ. Res. Public Health 2021, 18, 10784. https://doi.org/10.3390/ijerph182010784

AMA Style

Mitcham D, Taylor M, Harris C. Utilizing Social Media for Information Dispersal during Local Disasters: The Communication Hub Framework for Local Emergency Management. International Journal of Environmental Research and Public Health. 2021; 18(20):10784. https://doi.org/10.3390/ijerph182010784

Chicago/Turabian Style

Mitcham, Dionne, Morgan Taylor, and Curtis Harris. 2021. "Utilizing Social Media for Information Dispersal during Local Disasters: The Communication Hub Framework for Local Emergency Management" International Journal of Environmental Research and Public Health 18, no. 20: 10784. https://doi.org/10.3390/ijerph182010784

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