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Article

Australian Mental Health Consumers’ Experiences of Service Engagement and Disengagement: A Descriptive Study

1
Lived Experience Australia Ltd., Adelaide, SA 5070, Australia
2
College of Medicine and Public Health, Flinders University, Adelaide, SA 5042, Australia
*
Author to whom correspondence should be addressed.
Academic Editors: Sharyn Burns and Inmaculada Failde
Int. J. Environ. Res. Public Health 2021, 18(19), 10464; https://doi.org/10.3390/ijerph181910464
Received: 29 June 2021 / Revised: 3 September 2021 / Accepted: 30 September 2021 / Published: 5 October 2021
(This article belongs to the Special Issue Mental Health Care and Promotion)
Mental health issues are a severe global concern with significant personal, social, and economic consequences and costs. This paper reports results of an online survey disseminated across the Australian community investigating why people with mental health issues choose particular mental health services over others, what causes them to disengage from services, and what factors and qualities of services are important to consumers to support their continued engagement or re-engagement with mental health services. The importance of GPs was evident, given their key role in providing mental healthcare, especially to those referred to as “the missing middle”—consumers with mental health issues who fall through the gaps in care in other parts of the healthcare system. The study found that many respondents chose to engage with mental healthcare providers primarily due to accessibility and affordability, but also because of the relational qualities that they displayed as part of delivering care. These qualities fostered consumers’ sense of trust, feeling listened to, and not being stigmatized as part of help seeking and having their mental health needs met. Implications for education and practice are offered. View Full-Text
Keywords: mental health; primary care; mental health services; consumers; engagement; disengagement; re-engagement mental health; primary care; mental health services; consumers; engagement; disengagement; re-engagement
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MDPI and ACS Style

Lawn, S.; Kaine, C.; Stevenson, J.; McMahon, J. Australian Mental Health Consumers’ Experiences of Service Engagement and Disengagement: A Descriptive Study. Int. J. Environ. Res. Public Health 2021, 18, 10464. https://doi.org/10.3390/ijerph181910464

AMA Style

Lawn S, Kaine C, Stevenson J, McMahon J. Australian Mental Health Consumers’ Experiences of Service Engagement and Disengagement: A Descriptive Study. International Journal of Environmental Research and Public Health. 2021; 18(19):10464. https://doi.org/10.3390/ijerph181910464

Chicago/Turabian Style

Lawn, Sharon, Christine Kaine, Jeremy Stevenson, and Janne McMahon. 2021. "Australian Mental Health Consumers’ Experiences of Service Engagement and Disengagement: A Descriptive Study" International Journal of Environmental Research and Public Health 18, no. 19: 10464. https://doi.org/10.3390/ijerph181910464

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