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Article

Perceived Factors of Stress and Its Outcomes among Hotel Housekeepers in the Balearic Islands: A Qualitative Approach from a Gender Perspective

1
Primary Care Research Unit of Mallorca, Balearic Islands Health Services, 07003 Palma, Spain
2
Department of Psychology, University of the Balearic Islands, 07122 Palma, Spain
*
Author to whom correspondence should be addressed.
Int. J. Environ. Res. Public Health 2021, 18(1), 52; https://doi.org/10.3390/ijerph18010052
Received: 18 November 2020 / Revised: 14 December 2020 / Accepted: 21 December 2020 / Published: 23 December 2020
(This article belongs to the Special Issue Stress and Work)
Tourism is the main economic sector in the Balearic Islands (Spain) and hotel housekeepers (HHs) are a large occupational group, in which stress is becoming a major issue. This study aims at exploring in-depth factors perceived as stressors by HHs and key-informants, and their effects on work-life balance (WLB). A qualitative design with phenomenological approach was used, conducting six focus groups with 34 HHs and 10 individual interviews with key-informants. Results were analyzed adopting the job demands-resources model and a gender perspective. High demands, e.g., work overload, time pressure, physical burden…, lack of enough resources and little control, derived from role conflict, unexpected events…, were the most important factors explaining HHs’ stress. Additionally, this imbalance was perceived as leading to health problems, mainly musculoskeletal disorders. Working schedule was mentioned as a facilitator to WLB, whereas an imbalance between job demands and resources led to work-home conflict, preventing them from enjoying leisure time. Multiple roles at work and at home increased their stress. HHs experienced their job as invisible and unrecognised. Regarding practical implications, our recommendations for hotel organization include reducing workload and increasing resources, which would improve the job demands-resource balance, diminish negative mental and physical outcomes and improve WLB. View Full-Text
Keywords: hotel housekeepers; stress; occupational health; job demands-resources model; qualitative research; work-life balance; gender perspective hotel housekeepers; stress; occupational health; job demands-resources model; qualitative research; work-life balance; gender perspective
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MDPI and ACS Style

Chela-Alvarez, X.; Bulilete, O.; García-Buades, M.E.; Ferrer-Perez, V.A.; Llobera-Canaves, J. Perceived Factors of Stress and Its Outcomes among Hotel Housekeepers in the Balearic Islands: A Qualitative Approach from a Gender Perspective. Int. J. Environ. Res. Public Health 2021, 18, 52. https://doi.org/10.3390/ijerph18010052

AMA Style

Chela-Alvarez X, Bulilete O, García-Buades ME, Ferrer-Perez VA, Llobera-Canaves J. Perceived Factors of Stress and Its Outcomes among Hotel Housekeepers in the Balearic Islands: A Qualitative Approach from a Gender Perspective. International Journal of Environmental Research and Public Health. 2021; 18(1):52. https://doi.org/10.3390/ijerph18010052

Chicago/Turabian Style

Chela-Alvarez, Xenia, Oana Bulilete, M. E. García-Buades, Victoria A. Ferrer-Perez, and Joan Llobera-Canaves. 2021. "Perceived Factors of Stress and Its Outcomes among Hotel Housekeepers in the Balearic Islands: A Qualitative Approach from a Gender Perspective" International Journal of Environmental Research and Public Health 18, no. 1: 52. https://doi.org/10.3390/ijerph18010052

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