Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool
Abstract
:1. Introduction
2. Conceptualizing Food Safety Gap
Food Safety Gap (FSG): Components and Definition
3. Developing a Self-Assessment Scale for Food Safety Gap of Consumer
3.1. Assurance: The Expectation Gap of Consumers and Manufacturers
3.2. Commitment: The Expectation Gap between Consumers and the Government
3.3. Regulation: The Expectation Gap between Government and Manufacturers
3.4. Assessment: The Gap between Expectations and Actual Perceptions of Consumers
4. Procedure and Validation of the Food Safety Gap Scale
4.1. Sampling and Data Collection
4.2. Reliability and Validity
5. Results of FSG and IPA
5.1. Gap Scores and Items Position
5.2. The Expectation and Actual Perception Gap
6. Discussion
7. Conclusions
Author Contributions
Funding
Acknowledgments
Conflicts of Interest
References
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Assurance | Source | |
---|---|---|
A1 | Food manufacturers have the competence to control the safety of food. | De Jonge et al. [36] |
A2 | Food manufacturers are honest about the safety of food. | |
A3 | Food manufacturers are sufficiently open about the safety of food. | |
A4 | The food product is labelled with all necessary information. | Taylor et al. [40] |
A5 | The food producer maintains control over the hygiene. | |
A6 | The shop or retailer maintains control over the hygiene. | |
A7 | I trust Taiwanese food manufacturers to produce safe foods. | Ariyawardana et al. [21] |
A8 | I trust processors to honestly convey the country of origin and the product’s ingredients. | |
A9 | Absence of a code of ethics in enterprises makes you suspect the safety of the food with additives. | Wu et al. [38] |
A10 | My acquaintances (e.g., family, friends, or colleagues) are alert and attentive to potential problems and risks related to hygiene and food safety. | Griffith et al. [39] |
Commitment | Source | |
---|---|---|
C1 | Government’s regulation on additives is lack of effectiveness. | Wu et al. [38] |
C2 | The government sets clear objectives concerning food safety and hygiene. | De Boeck et al. [25] |
C3 | The government strives for continuous improvement of food safety and hygiene. | |
C4 | The government clearly considers food safety and hygiene to be of great importance. | Hall et al. [46] |
C5 | The government acts quickly to correct problems/issues that affect food safety and hygiene. | |
C6 | The government sets a good example concerning food safety and hygiene. | Griffith et al. [39] |
C7 | In our government, the risks related to food safety and hygiene are known. | |
C8 | In our government, the risks related to food safety and hygiene are under control. | |
C9 | In our government, good policies and procedures concerning food safety and hygiene are in place. | Yiannas [50] |
C10 | I think that the food safety level of market product is very poor/very good. | Berry et al. [51] |
C11 | Taiwan authorities always practice the food safety behaviors they preaches. | Leroy et al. [52] |
C12 | I think, when the government makes food safety regulations/laws, makes sure manufacturer follow it. |
Regulation | Source | |
---|---|---|
R1 | Taiwanese authorities enforce strict hygienic standards for food. | Taylor et al. [40] |
R2 | I trust imported foods are safe and meet proper standards. | Ariyawardana et al. [21] |
R3 | I trust the food inspection schemes adopted by the Taiwan government. | |
R4 | I trust the food safety standards adopted in Taiwan. | |
R5 | The government communicates regularly with the public about hygiene and food safety. | Yiannas [50] |
R6 | The government communicates in a clear way with the food manufacturers about food safety and hygiene. | |
R7 | If health violations have a direct impact on public health and must be corrected immediately. Serious items may, as a group, lead to the closure of a food establishment if not corrected (e.g., food additive, filthy food contact surfaces, temperature problems, food from unapproved sources, adulterated food). | Guchait et al. [37] |
R8 | These are violations of such a direct and substantial impact to public health that the violation must be immediately corrected or the health officer will require the closure of the food establishment (i.e., no water; no hot water; no ability to sanitize; sewage back up; power outage; pest infestation; no/expired food dealer’s permit). |
Assessment | Source | |
---|---|---|
E1 | I usually put attention on risks of food in Taiwan. | Sparks and Shepherd [62] |
E2 | Influence from information regarding the presence or absence of quality and safety certification of food with additives. | Wu et al. [38] |
E3 | Doubt about the food safety of domestic food market. | |
E4 | Influence from information regarding additives on the package labels. | |
E5 | Unwilling to buy food with additives due to the experience of family. | |
E6 | Abuse of food additive became a major potential food risk. | |
E7 | Lose confidence in the domestic food market. | |
E8 | Consumer is responsible for food safety after purchase. | Al-Shabib et al. [63] |
E9 | You know where the food originates from. | Taylor et al. [40] |
E10 | As a result of the occurrence of food safety incidents, I am suspicious about certain food products. | De Jonge et al. [36] |
Variables | Items | First Version | Final Version |
---|---|---|---|
CFA (n = 200) | IPA (n = 697) | ||
Gender | Male | 89 | 376 |
Female | 111 | 321 | |
Age | 20–30 | 53 | 183 |
31–40 | 125 | 335 | |
Over 40 | 22 | 179 | |
Education | Junior college | 28 | 28 |
College | 152 | 442 | |
Graduate school | 20 | 227 | |
Occupation | Student | 21 | 86 |
Government staff | 39 | 89 | |
Service industry | 82 | 315 | |
Business | 43 | 131 | |
Others | 15 | 76 |
Constructs | Items | Mean (SD) | Factor Loadings | Cronbach’s α |
---|---|---|---|---|
Assurance | A3 | 5.75 (1.15) | 0.816 | 0.86 |
A4 | 5.88 (0.93) | 0.768 | ||
A5 | 5.35 (0.95) | 0.755 | ||
A6 | 4.57 (1.17) | 0.754 | ||
A7 | 4.75 (1.45) | 0.726 | ||
A9 | 5.60 (1.21) | 0.817 | ||
Commitment | C2 | 5.07 (1.28) | 0.836 | 0.90 |
C3 | 5.60 (1.09) | 0.799 | ||
C4 | 5.05 (1.29) | 0.824 | ||
C5 | 5.30 (1.30) | 0.731 | ||
C9 | 5.52 (1.18) | 0.742 | ||
C10 | 5.07 (1.27) | 0.827 | ||
C12 | 5.24 (1.28) | 0.765 | ||
Regulation | R1 | 5.34 (1.24) | 0.870 | 0.92 |
R2 | 5.46 (1.07) | 0.869 | ||
R5 | 5.60 (1.14) | 0.874 | ||
R6 | 5.52 (1.13) | 0.739 | ||
R7 | 5.58 (1.14) | 0.891 | ||
R8 | 5.32 (1.32) | 0.861 | ||
Assessment | E1 | 5.86 (1.04) | 0.732 | 0.94 |
E2 | 5.64 (1.18) | 0.895 | ||
E7 | 5.77 (1.16) | 0.951 | ||
E8 | 5.75 (1.09) | 0.820 | ||
E9 | 5.74 (1.22) | 0.904 | ||
E10 | 5.88 (1.04) | 0.923 |
Constructs | M | SD | 1 | 2 | 3 | 4 | CR | AVE |
---|---|---|---|---|---|---|---|---|
1. Assurance | 5.32 | 0.85 | 0.77 | 0.90 | 0.59 | |||
2. Commitment | 5.26 | 0.98 | 0.66 ** | 0.79 | 0.92 | 0.62 | ||
3. Regulation | 5.47 | 1.00 | 0.71 ** | 0.76 ** | 0.85 | 0.94 | 0.72 | |
4. Assessment | 5.77 | 0.98 | 0.70 ** | 0.70 ** | 0.82 ** | 0.87 | 0.95 | 0.76 |
IPA Code | Item Information | I | P | Gaps (P-I) | Paired t-Value | Quad. |
---|---|---|---|---|---|---|
Assurance | ||||||
1 | A3. Sufficiently open about the safety of food. | 5.84 | 3.37 | −2.46 | 49.93 *** | (I) |
2 | A4. Labelled with all necessary information. | 5.96 | 2.80 | −3.15 | 61.70 *** | (II) |
3 | A5. The food producer maintains control over the hygiene. | 5.41 | 3.13 | −2.28 | 46.25 *** | (I) |
4 | A6. The shop or retailer maintains control over the hygiene. | 4.91 | 2.99 | −1.91 | 38.75 *** | (III) |
5 | A7. I trust Taiwanese food manufacturers. | 5.00 | 3.03 | −1.96 | 37.95 *** | (III) |
6 | A9. Absence of a code of ethics in enterprises. | 5.71 | 2.97 | −2.73 | 50.83 *** | (II) |
Commitment | ||||||
7 | C2. The government set clear objectives. | 5.25 | 3.05 | −2.19 | 39.30 *** | (III) |
8 | C3. The government strives for continuous improvement. | 5.67 | 3.03 | −2.64 | 50.70 *** | (II) |
9 | C4. Food safety and hygiene to be of great importance. | 5.24 | 2.91 | −2.32 | 43.01 *** | (III) |
10 | C5. The government acts quickly to correct problems. | 5.50 | 2.93 | −2.56 | 46.44 *** | (II) |
11 | C9. In our government, policies, and procedures are in place. | 5.60 | 3.05 | −2.54 | 49.06 *** | (II) |
12 | C10. Food safety level. | 5.25 | 2.98 | −2.26 | 42.21 *** | (III) |
13 | C12.The manufacturer follow regulations/laws. | 5.43 | 3.07 | −2.36 | 43.80 *** | (II) |
Regulation | ||||||
14 | R1. Strict hygienic standards for food. | 5.49 | 3.00 | −2.48 | 47.33 *** | (II) |
15 | R2. Imported food are safe. | 5.54 | 3.08 | −2.46 | 47.57 *** | (II) |
16 | R5. Communicate regularly with the public. | 5.71 | 3.01 | −2.69 | 52.21 *** | (II) |
17 | R6. Communicate clearly with the food manufacturers. | 5.65 | 2.99 | −2.65 | 51.24 *** | (II) |
18 | R7. Health violations and must be corrected immediately. | 5.69 | 2.96 | −2.72 | 54.67 *** | (II) |
19 | R8. If violations will require the closure. | 5.53 | 3.05 | −2.48 | 49.26 *** | (II) |
Assessment | ||||||
20 | E1. Attention on risks of food in Taiwan. | 5.91 | 3.11 | −2.79 | 55.56 *** | (I) |
21 | E2. Quality and safety certification of food with additives. | 5.75 | 3.17 | −2.58 | 53.52 *** | (I) |
22 | E7. Confidence in the domestic food market. | 5.87 | 3.04 | −2.82 | 53.97 *** | (II) |
23 | E8. Responsible for food safety after purchase. | 5.82 | 3.07 | −2.75 | 54.33 *** | (II) |
24 | E9. Know where the food originates from. | 4.96 | 2.98 | −1.97 | 44.10 *** | (III) |
25 | E10. Food safety incident caused doubt of food. | 5.94 | 2.85 | −3.09 | 62.24 *** | (II) |
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Lin, P.; Tsai, H.; Ho, T. Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool. Int. J. Environ. Res. Public Health 2020, 17, 6328. https://doi.org/10.3390/ijerph17176328
Lin P, Tsai H, Ho T. Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool. International Journal of Environmental Research and Public Health. 2020; 17(17):6328. https://doi.org/10.3390/ijerph17176328
Chicago/Turabian StyleLin, Paohui, Hsientang Tsai, and Tzuya Ho. 2020. "Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool" International Journal of Environmental Research and Public Health 17, no. 17: 6328. https://doi.org/10.3390/ijerph17176328
APA StyleLin, P., Tsai, H., & Ho, T. (2020). Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool. International Journal of Environmental Research and Public Health, 17(17), 6328. https://doi.org/10.3390/ijerph17176328