Personnel Training Course for Businesses Regarding the Response to Stranded Persons Focusing on Vulnerable People from the Perspective of Business Continuity
Nutrition and Food Science Course, Faculty of Human Life and Environmental Sciences, Ochanomizu University, Tokyo 112-8610, Japan
Natural Science Division, Faculty of Core Research, Ochanomizu University, Tokyo 112-8610, Japan
BC Research Institute, Tokyu Facility Service Co. Ltd., Tokyo 158-8539, Japan
Food Processing Technology, Graduate School of Niigata University, Niigata City 950-2181, Japan
Author to whom correspondence should be addressed.
Int. J. Environ. Res. Public Health 2020, 17(12), 4263; https://doi.org/10.3390/ijerph17124263
Received: 15 May 2020 / Revised: 1 June 2020 / Accepted: 11 June 2020 / Published: 15 June 2020
Businesses in urban areas have been required to accommodate stranded persons as temporary evacuation facilities during disasters. Regarding measures aimed at aiding stranded persons, aspects such as trust and the image of the business need to be considered. Therefore, in this study, a personnel training course was developed to smoothly take in stranded persons, and the outcomes of this training were evaluated by quizzes, entry sheets, and a questionnaire. This was a two-day and one-night course characterized by the use of role-play in which 20 participants experienced the series of processes that unfold during disasters, playing either the role of a stranded person or a facility member. This training included emergency food provision using real stockpiled food and accommodation training using actual bedding stored in a model facility. After the review, when the participants were taught the correct response for vulnerable people, their scores in the test regarding the points of caution in vulnerable people were significantly higher than those prior to the course, confirming that participants had acquired knowledge as a result. Furthermore, through training using real food and accommodation, the participants were able to understand victims’ requirements by experiencing the need for satisfactory emergency rations and comfortable bedding.