Two open-ended questions were used to assess the likeability of the training and whether or not the training led to changes in behavior or responses to situations in the participant’s workplace.
3.3.1. Likeability of the Training
All participants completed the open-ended question about whether they liked the training. Most (63%) replied positively, while 15% answered neutral and 22% had a negative response. These responses were coded and grouped into categories that addressed the content of the training, the delivery format, or specific skills that were learned as a result of taking the training.
Thirteen percent of the MTurk participants and thirteen percent of Park and Rec participants found the content of the training to be informative and stated that it provided useful information. For example, “I liked the PUSH training because it was very informative in teaching the workers about looking out for those around them and also for their own wellness too.” [MTurk, Restaurant Cashier] and “Yes because it was informative and useful for future reference.” [Park and Rec].
A few participants (8%) compared PUSH to other safety trainings they had taken in the past. The MTurk participants preferred the PUSH training, “Yeah, I really liked it. Most job trainings are really boring, but the PUSH training was engaging. I remember enjoying it.” [MTurk, Service manager]; whereas the participants in the Park and Rec group mentioned that they had learned most of the safety information in the PUSH training from their prior onsite training, “I thought it had good intentions but I learned more about safety procedures from my on-site training at work.” [Park and Rec worker].
The training is self-paced and divided into topics that include pictures and videos. Several participants (19%) felt the training was interactive and engaging and that they liked the training interface, “I really enjoyed it. It presented information in an interesting, concise way. The time it took to take really went by quickly because the videos and interaction were so engaging.” [MTurk, Childcare Provider] and “I liked it because it was very interactive.” [Park and Rec]. Participants’ comments identified the engaging/interactive nature (36%), the humor in the training (29%), and reported that it was easy to understand (21%), “I did. I really enjoyed the way that it was formatted and felt as though it was helpful and funny without being corny or boring.” [MTurk, Admissions counselor] and “I enjoy the PUSH program because it’s both friendly and easy to understand.” [MTurk, Office assistant].
Several of the participants (17%) mentioned that they liked the training because it increased their knowledge and provided specific skills for their job. For example, “………….. I think it was useful, especially the parts about legal rights.” [Park and Rec].
In contrast to the MTurk group, some participants in the Park and Rec group felt that the training was repetitive and boring and they had learned this information in previous trainings, “I didn’t like it because it seemed repetitive to the safety training I underwent in order to get my job with PP&R.” [Park and Rec] and “It was fine, long but I understand why it was long” [Park and Rec]. Other participants indicated mixed impressions of the training. They felt that although it was not useful to them, it could be useful to others, “It was fine. I didn’t learn a whole lot, but I can imagine it being useful for others.” [Park and Rec]
Although the majority of participants did not indicate any change in behavior when asked how they felt prepared to handle real life issues after completing the PUSH training, about 30% did provide an example. These responses were coded into categories that described an increase in awareness of safety and health hazards or identified specific changes in behavior. Most of these responses (67%) came from participants in the MTurk group.
Twenty percent of the participants mentioned that the PUSH training increased their awareness of the hazards in their workplace and were able to apply information from the training in certain situations, “Yes, I am more aware of the dangers that I may face in the working area.” [MTurk]; “I experienced/noticed things that had been put in place to help keep us safe.” [Park and Rec], and “There were times where I reflected on the push training to help me in certain situations.” [Park and Rec].
Participants in the MTurk group provided more examples of behavior change than participants in the Park and Rec group. Many described a specific change in their behavior as a result of completing the training. For example, thinking about potential hazards prior to starting a task, “I am able to think through tasks and situations more effectively before starting them. Anticipating potential danger is very important in my workplace.” [MTurk] and “I made sure to create a safer workplace for myself. I start by cleaning my work space more often by removing pins and empty plastic bags that may cause me to slip and injury myself.” [MTurk]. Other participants indicated reporting or “speaking up” about workplace hazards, “I noticed chemicals were not being stored correctly and I made sure to tell my boss about the issue and correct the problem.” [MTurk, Customer service representative], “I thought it was easier to talk to people I manage about safety and how to take care of themselves on the job.” [MTurk], and “I have asked for help in a few situations where I thought I may have gotten injured from carrying something I wasn’t meant to carry by myself such as large tables.” [MTurk].
Several described specific instances of where they changed their behavior, “I was able to handle hostile patients over the phone better to the PUSH training.” [MTurk], “There was a fire near our office that forced us to put an evacuation plan into action that was inspired by me after participating in the PUSH program.” [MTurk, Office assistant], “I felt I knew how to better assert myself towards healthful choices.” [MTurk], “Within the past 3 months, I realized that I was more cautious with my actions especially when I was working with other people.” [MTurk], and “I used all my protective equipment when cleaning up the pool.” [Park and Rec].