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Journal: Int. J. Environ. Res. Public Health, 2019
Volume: 16
Number: 4091

Article: Service Quality and Customer Satisfaction in Pharmaceutical Logistics: An Analysis Based on Kano Model and Importance-Satisfaction Model
Authors: by Mu-Chen Chen, Chia-Lin Hsu and Li-Hung Lee
Link: https://www.mdpi.com/1660-4601/16/21/4091

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