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Outpatient Satisfaction with Tertiary Hospitals in China: The Role of Sociodemographic Characteristics
Open AccessArticle

Promoting OPD Patient Satisfaction through Different Healthcare Determinants: A Study of Public Sector Hospitals

1
School of Public Affairs, Zijingang Campus, Zhejiang University, Hangzhou 310058, China
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The College of Hospitality and Tourism Management, Sejong University, 98Gunja-Dong, Gwanjin-Gu, Seoul 143–747, Korea
3
Department of City & Regional Planning, Mehran University of Engineering & Technology, Jamshoro 76062, Pakistan
4
Tourism & Hotel Management, School of Management, Zhejiang University, Hangzhou 310058, China
*
Author to whom correspondence should be addressed.
Int. J. Environ. Res. Public Health 2019, 16(19), 3719; https://doi.org/10.3390/ijerph16193719
Received: 27 August 2019 / Revised: 29 September 2019 / Accepted: 1 October 2019 / Published: 2 October 2019
(This article belongs to the Special Issue Patient Satisfaction with Health Services)
Patient satisfaction is a core tool for measuring the performance of the hospitals as well as the service provider and the services that they are providing to the patients. The aim of this research is to evaluate how information received, medical equipment, distance from the hospital, and physical infrastructure influenced patient satisfaction at public hospitals in Southern Punjab, Pakistan. An exploratory research technique was used. We distributed 700 questionnaires through a random method, and 579 provided proper responses. A confirmatory factor analysis (CFA) and a regression analysis were used for the data analysis. The study results illustrated that medical equipment, information received, distance from the hospital, and physical infrastructure had significantly positive impacts (p = 0.001) on patient satisfaction. To promote higher level of satisfaction, there is a need to take appropriate steps for improvement. View Full-Text
Keywords: medical equipment; information received; distance from hospital; physical infrastructure; public hospitals; Pakistan medical equipment; information received; distance from hospital; physical infrastructure; public hospitals; Pakistan
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Hussain, A.; Asif, M.; Jameel, A.; Hwang, J.; Sahito, N.; Kanwel, S. Promoting OPD Patient Satisfaction through Different Healthcare Determinants: A Study of Public Sector Hospitals. Int. J. Environ. Res. Public Health 2019, 16, 3719.

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