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Journal: Sensors, 2024
Volume: 24
Number: 7854

Article: Research on a Service Touchpoint Design Model Driven by Smart Technology Based on Kano–Failure Modes and Effects Analysis
Authors: by Jian Chen, Zhihan Li, Weiwei Wang, Yi Wang and Zhaoxuan He
Link: https://www.mdpi.com/1424-8220/24/23/7854

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