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Journal of Theoretical and Applied Electronic Commerce Research is published by MDPI from Volume 16 Issue 3 (2021). Previous articles were published by another publisher in Open Access under a CC-BY 3.0 licence, and they are hosted by MDPI on mdpi.com as a courtesy and upon agreement with Faculty of Engineering of the Universidad de Talca.
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Article

Interoperability and Information Brokers in Public Safety: An Approach toward Seamless Emergency Communications

by
Andreas Kuehn
1,
Michael Kaschewsky
2,
Andreas Kappeler
2,
Andreas Spichiger
2 and
Reinhard Riedl
2
1
Syracuse University, School of Information Studies, Syracuse, NY, United States
2
Bern University of Applied Sciences, Competence Center Public Management and E-Government, Bern, Switzerland
J. Theor. Appl. Electron. Commer. Res. 2011, 6(1), 43-60; https://doi.org/10.4067/S0718-18762011000100005
Submission received: 16 August 2010 / Revised: 21 November 2010 / Accepted: 22 December 2010 / Published: 1 April 2011
Versions Notes

Abstract

When a disaster occurs, the rapid gathering and sharing of crucial information among public safety agencies, emergency response units, and the public can save lives and reduce the scope of the problem; yet, this is seldom achieved. The lack of interoperability hinders effective collaboration across organizational and jurisdictional boundaries. In this article, we propose a general architecture for emergency communications that incorporates (1) an information broker, (2) events and event-driven processes, and (3) interoperability. This general architecture addresses the question of how an information broker can overcome obstacles, breach boundaries for seamless communication, and empower the public to become active participants in emergency communications. Our research is based on qualitative case studies on emergency communications, workshops with public safety agencies, and a comparative analysis of interoperability issues in the European public sector. This article features a conceptual approach toward proposing a way in which public safety agencies can achieve optimal interoperability and thereby enable seamless communication and crowdsourcing in emergency prevention and response.
Keywords: Communication; Coordination; Crowdsourcing; Emergency response; Events; Information broker; Interoperability; Public safety Communication; Coordination; Crowdsourcing; Emergency response; Events; Information broker; Interoperability; Public safety

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MDPI and ACS Style

Kuehn, A.; Kaschewsky, M.; Kappeler, A.; Spichiger, A.; Riedl, R. Interoperability and Information Brokers in Public Safety: An Approach toward Seamless Emergency Communications. J. Theor. Appl. Electron. Commer. Res. 2011, 6, 43-60. https://doi.org/10.4067/S0718-18762011000100005

AMA Style

Kuehn A, Kaschewsky M, Kappeler A, Spichiger A, Riedl R. Interoperability and Information Brokers in Public Safety: An Approach toward Seamless Emergency Communications. Journal of Theoretical and Applied Electronic Commerce Research. 2011; 6(1):43-60. https://doi.org/10.4067/S0718-18762011000100005

Chicago/Turabian Style

Kuehn, Andreas, Michael Kaschewsky, Andreas Kappeler, Andreas Spichiger, and Reinhard Riedl. 2011. "Interoperability and Information Brokers in Public Safety: An Approach toward Seamless Emergency Communications" Journal of Theoretical and Applied Electronic Commerce Research 6, no. 1: 43-60. https://doi.org/10.4067/S0718-18762011000100005

APA Style

Kuehn, A., Kaschewsky, M., Kappeler, A., Spichiger, A., & Riedl, R. (2011). Interoperability and Information Brokers in Public Safety: An Approach toward Seamless Emergency Communications. Journal of Theoretical and Applied Electronic Commerce Research, 6(1), 43-60. https://doi.org/10.4067/S0718-18762011000100005

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