Empowering the Online Media System: The Innovative Route of Effective Digital Government Response in China
2. Theories and Research Questions
3. Research Methods
4.1. Media Mechanism
“From the professional point of view, the knowledge base which we have established is like a database in the physical form. However, it is more like a service ecology (fuwu shengtai) as it can really release its value only if there are different roles in different fields to use this knowledge base from different perspectives”.
“If the arbitrator believes that this matter must be resolved by the joint efforts of two government departments, he will transfer it to them and determine which departments is in charge as the work rule. The department that is in charge of the issue should take the initiative to follow up the updates and consolidate the results. The purpose is to avoid the worst situation that each department gives its individual reply. What if the replies conflict each other or both departments shirk the responsibility”?
“The public inquiries have different difficulties and backgrounds to be addressed. If the difficulty of addressing certain inquiry is relatively clear and the problem is indeed very complicated, the government department is allowed to provide us with a description and an application with the expectation of giving full consideration to the time limit or efficiency. Therefore, while the system fully calculates or supervises the average processing time, we treat difficult issues differently by not using the objective processing time as the single measure of efficiency and moderately referring to the quality of response”.
“As not everyone who posted the inquiry will participate into the satisfaction evaluation, there are some official replies with low quality receiving no satisfaction evaluation. It requires our staff to find out those government replies which do not meet the standard from their own operation and maintenance perspective”.
4.2. Influential Factors
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
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|Variables||Model 1||Model 2a||Model 2b||Model 2c||Model 3a||Model 3b||Model 3c||Model 4|
|Odds Ratio||Odds Ratio||Odds Ratio||Odds Ratio||Odds Ratio||Odds Ratio||Odds Ratio||Odds Ratio|
|(Z Value)||(Z Value)||(Z Value)||(Z Value)||(Z Value)||(Z Value)||(Z Value)||(Z Value)|
|Category of message|
|Suggestion||1.06||0.86 ***||0.87 ***|
|Complaint||0.33 ***||0.69 ***||0.77 ***|
|Report||0.30 ***||0.24 ***||0.31 ***|
|Category of department|
|Fiscal and Executive Work||1.21||1.17||1.29|
|Urban Management||1.97 ***||2.08 ***||2.10 ***|
|Public Security and Justice||2.10 ***||2.21 ***||2.12 ***|
|Vertical Management Organization||1.45||1.43||1.38|
|Administrative District||2.11 ***||2.17 ***||2.06 ***|
|Transportation and Technology||2.10 ***||2.26 ***||2.16 ***|
|Beijing 12345 Hotlines||0.54 ***||0.71 *||0.64 **|
|Civil Affairs and Commerce||2.03 ***||1.92 **||1.84 **|
|Human Resources, Agriculture and Health||1.56 **||1.47 *||1.40 *|
|Housing and Urban-Rural Development||1.13||1.08||1.01|
|Government process time(days)||0.99 ***||0.99 ***||0.99 ***|
|Website process time(days)||0.98 ***||0.98 ***||0.99 ***|
|Length of reply||1.00 *||1.00 ***||1.00 ***||1.00 ***||1.00 **||1.00||1.00||1.00 ***|
|Constant||0.05 ***||0.11 ***||0.06 ***||0.07 ***||0.05 ***||0.05 ***||0.06 ***||0.08 ***|
|Haidian District, Shunyi district, Chaoyang District, Changping District, Shijingshan District, Huairou District, Fengtai District, Daxing District, Miyun District, Mentougou District, Fangshan District, Yanqing District, Tongzhou District, Dongcheng District, Xicheng District, Pinggu District|
|Transportation and Technology||Beijing Metro Corporation, Bus Group Company, Municipal Transportation Commission, Zhongguancun Science and Technology Park Management Committee, Municipal State-Owned Assets’ Supervision and Administration Commission, Municipal Science and Technology Commission|
|Housing and Urban-Rural Development||Municipal Housing and Urban–Rural Development Committee, Municipal Major Project Construction Command Office, Municipal Planning and Natural Resources Commission, Beijing Housing Provident Fund Management Center|
|Fiscal and Executive Work||Municipal Local Taxation Bureau, Municipal Development and Reform Commission, Municipal Emergency Management Bureau, Foreign Affairs Office of the Municipal Government, Municipal Taxation Bureau, Municipal Finance Bureau, Municipal Bureau of Statistics, Municipal Audit Bureau, Municipal Ethnic and Religious Commission, Municipal Poverty Alleviation Office|
|Urban Management||Gas Group Co., Ltd., Urban Management Centre, City Urban Management Committee, Thermal Group Co., Ltd., Beijing Electric Power Company, Water Group Co., Ltd., Municipal Water Bureau, Municipal Ecological Environment Bureau, Municipal Seismological Bureau, Municipal Bureau of Cultural Heritage, Municipal Civil Air Defense Office, Tiananmen District Administrative Committee, Municipal Public Complaints and Proposals Office, Municipal Urban Management and Law Enforcement Bureau|
|Human Resources, Agriculture and Health||Municipal Park Management Center, Municipal Human Resources and Social Security Bureau, Municipal Health and Wellness Committee, Municipal Landscaping Department, Municipal Bureau of Traditional Chinese Medicine, Municipal Department of Agriculture and Rural Affairs, Municipal Medical Insurance Bureau, Municipal Sports Bureau, Municipal Education Commission|
|Civil Affairs and Commerce||Municipal Civil Affairs Bureau, Beijing Postal Corporation, Beijing Investment Promotion Bureau, Municipal Bureau of Veterans Affairs, Municipal Bureau of Commerce, Social Work Committee of the Municipal Committee Municipal Civil Affairs Bureau|
|Public Security and Justice||Municipal Public Security Bureau, Municipal Justice Bureau, Municipal Prison Administration Bureau, Municipal Public Security Bureau Public Security Traffic Management Bureau|
|Informatization and Financial Regulation||Municipal Communications Administration, Beijing Economic and Technological Development Zone, Municipal Local Financial Supervision Bureau, Municipal Intellectual Property Office, Municipal Bureau of Economic Information Technology|
|Propaganda||Municipal Culture and Tourism Bureau, Municipal Cultural Market Administrative Law Enforcement Corps, Gehua Cable Company, Municipal Radio and Television Bureau|
|Vertical Management Organization||Municipal Quality Supervision Bureau, Municipal Market Supervision Administration, Municipal Food and Drug Administration, Municipal Bureau of Industry and Commerce, Municipal Food and Material Reserves Bureau|
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Li, Z.; Meng, Q. Empowering the Online Media System: The Innovative Route of Effective Digital Government Response in China. J. Theor. Appl. Electron. Commer. Res. 2023, 18, 2125-2141. https://doi.org/10.3390/jtaer18040107
Li Z, Meng Q. Empowering the Online Media System: The Innovative Route of Effective Digital Government Response in China. Journal of Theoretical and Applied Electronic Commerce Research. 2023; 18(4):2125-2141. https://doi.org/10.3390/jtaer18040107Chicago/Turabian Style
Li, Zipeng, and Qingguo Meng. 2023. "Empowering the Online Media System: The Innovative Route of Effective Digital Government Response in China" Journal of Theoretical and Applied Electronic Commerce Research 18, no. 4: 2125-2141. https://doi.org/10.3390/jtaer18040107