People-Centric Service Intelligence for Smart Cities
Abstract
:1. Introduction
2. Related Works
3. Levels and Challenges of People-Centric Service Intelligence
4. People-Centric Service Intelligence Framework
4.1. Theoretical Framework
4.2. Technical Framework
4.3. Smart City Practices in Wuhan City: Linking of Theoretical and Technical Frameworks
5. Service Intelligence Schemas for Smart City
6. Conclusions
Author Contributions
Funding
Conflicts of Interest
References
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Intelligence Level | Name | Narrative Definition |
---|---|---|
Level 0 | Without sensing | All service is artificial service. It does not involve the presents and helps of computers and any network of sensors. |
Level 1 | Sensing with awareness | Services with some observation and sensing technologies which people could feel the process of sensing. |
Level 2 | Sensing without awareness | Services with some observation and sensing technologies, but people could not feel the process of sensing |
Level 3 | Automatic services sensitive to behavior | Automatic services with sensitive sensing of and coordinating with human behaviors. |
Level 4 | Automatic services sensitive to preference | Automatic services with the cognizing of and coordinating with human preferences. |
Level 5 | Automatic services with mental esteem | Automatic services without the feeling of being tracked, used, unsafe, and others. |
Level 6 | Automatic services with self-actualization | Automatic services helpful to realize people’s full potential, like perceptions, creativity, knowledge, spiritual enlightenment, transforming society and others. |
Projects | Functions | Components/Layers in People-Centric Service Intelligence Framework |
---|---|---|
Administrative Service Center Information System (Wuhan) | Administrative Service Center Information System is developed by using IoT and cloud computing technologies to provide uniform, modern, and convenient administrative services for enterprises and the public. It realizes a modern comprehensive administrative service system that integrates various administrative services such as administrative examination and approval, public services, public resource transactions, government information release, and political administration. | Within theoretical framework: computational capabilities in layer 0, demand, mobility, activity in layer 1, Interaction in layer 3. Within technical framework: digital city, open city. |
Smart decision-making system for governance (JiangXia, Wuhan) | A digital governance platform is constructed under the framework of public geographic data platform is developed to provide integrated and intelligent services for government organizations and management, which also improves government decision-making ability by introducing e-government. | Within theoretical framework: computational capabilities in layer 0, demand, choice in layer 1. Within technical framework: digital city. |
Wuhan Digital City Management Public Service Platform | Wuhan Digital City Management Public Service Platform is built upon the idea of “everyone is a city manager”. A digital public service platform was built to form a model for discovering urban management problems based on professional grid supervisors and citizens. This system strengthens the interaction between the government and the citizens, improve the quality of urban management and services, and enhances the public’s satisfaction with urban management. | Within theoretical framework: computational capabilities in layer 0, demand, activity, preference in layer 1. Within technical framework: digital city. |
Smart hospital (The Central Hospital of Wuhan) and intelligent medicine logistics | Modern communication technologies, such as, IoT, mobile internet, tri-network integration (telecommunications networks, cable tv networks, and the internet) are used to create new applications such as ward multimedia self-service information, mobile ward, medical internet of things, medical cloud computing platform, and medicine e-commerce project. The medicine e-commerce project used RFID, GPS/GIS, and cold chain logistics to full-time intelligent real-time tracking and management of drug procurement, storage, sales, and distribution. | Within theoretical framework: computational capabilities in layer 0, demand, choice, preference in layer 1, healthy in layer 2. Within technical framework:digital city. |
Smart Fisheries Pilot Project (Hannan District Animal Husbandry and Veterinary Bureau, Wuhan) | IoT sensing technology is integrated into the whole process of aquaculture production, management, and service, also the cloud computing platform is built to support the unified fine dynamic management of aquaculture. It represents the development direction of ‘smart agriculture’. | Within theoretical framework: computational capabilities in layer 0, demand, choice, preference in layer 1. Within technical framework: digital city. |
Meat quality safety traceability information system (Wuhan) | Meat quality safety traceability information system used IoT, RFID, IC card, mobile internet to track the production, processing, wholesale and retail of pork, through the collection, integration, processing, and storage of relevant data. It has formed a whole process from pig slaughtering, meat wholesale to retail terminals, and comprehensive safety supervision information network. It also sets up an information tracing system inquiry terminal in the hypermarkets, supermarkets, and bazaars of the city to provide 24/7 real-time service to the public. | Within theoretical framework: computational capabilities in layer 0, demand, activity, preference in layer 1, Healthy in layer 2. Within technical framework: digital city. |
“Wireless Guanggu” project (Guangu, Wuhan) | This project will achieve the goal of full area coverage of Wi-Fi in the main function zones like Optical Valley Software Park, Optics Valley Bio City, Optics Valley Financial Port, Optics Valley Pedestrian Street, Optics Valley Venture Street, International Student Pioneer Park, Optics Valley Creative Industry Base, International Enterprise Center, Ramada Optics Valley Hotel. This project demonstrates the potential value of a wireless city. | Within theoretical framework: computational capabilities in layer 0, demand, preference in layer 1, Interaction in layer 3. Within technical framework: digital city,open city. |
Urban Road and Bridge Non-Parking Charge (ETC) System (Wuhan) | Urban Road and Bridge Non-Parking Charge (ETC) System uses dedicated short-range communication technologies, including on-board units and roadside units, to realize charging information exchange between vehicles and bollards. The ETC system is also connected to more than 10 banks, 3 major communication operators, the Traffic Management Bureau, the Public Security Bureau, and the Finance Bureau. This system played an important role in tracking stolen vehicles, vehicles involved, and combating deck vehicles. Also, it provides real-time, massive traffic flow information for smart transportation. | Within theoretical framework: computational capabilities in layer 0, demand, mobility, choice, activity, preference in layer 1, abnormal, security in layer 2; network in layer 3within technical framework: digital city,open city. |
Intelligent parking lot management system (Wuhan) | Intelligent parking lot management systems will manage ETC vehicle owners’ vehicle information, account information, and parking consumption information, released parking space information of the city’s parking lot, which is not only convenient for vehicles to enter the parking lot to achieve non-stop traffic, but also it improves parking space utilization. | Within theoretical framework: computational capabilities in layer 0, demand, choice, preference in layer 1, security in layer 2, community in layer 3. Within technical framework: digital city,open city. |
Vehicle Network Public Service Platform Project | In the vehicle network public service platform project, the passive UHF RFID, ground coil, camera, floating car, and SOA+PaaS technologies are used to provide infrastructure-as-a-service (IaaS), software-as-a-service (SaaS), or platform-as-a-service (PaaS) to enable resource-based applications for car-related and driving-related information. | Within theoretical framework: computational capabilities in layer 0, demand, mobility, activity, preference in layer 1, employment in layer 2; network in layer 3. Within technical framework: digital city, open city. |
“Wings travel” project (China Telecom Wuhan Branch) | “Wings travel” project releases traffic conditions of main and secondary classes of roads within the Third-Ring Road of Wuhan City. This system integrates 256 real-time videos and road condition sources to provide 24/7 transportation information releasing via computer screen, mobile phone screen, and TV screen. | Within theoretical framework: computational capabilities in layer 0, demand, activity, preference in layer 1, security in layer 2. Within technical framework: digital city, open city. |
Wuhan Geospatial Cloud Information Platform | Wuhan Geospatial Cloud Information Platform provides a three-dimensional digital map of the city’s mega-city for supporting provincial and municipal geographic information services, forming a complete geospatial information cloud platform for construction standards. It is a critical component of Smart Wuhan. | Within theoretical framework: computational capabilities in layer 0, choice, preference in layer 1, abnormal in layer 2. Within technical framework: digital city. |
Intelligent weak current project (Yong Qing commercial zone, Wuhan) | Intelligent weak current project provides integrated security system, video intercom access control system, background music and economic broadcasting system, parking lot vehicle management system, smart home, and intelligent community management systems. It provides residents with an advanced, comfortable, safe, and reliable living environment. | Within theoretical framework: computational capabilities in layer 0, demand in layer 1, community in layer 3. Within technical framework: digital city. |
Sewage treatment operation management platform (Wuhan) | Sewage treatment operation management platform support automatic acquisition, real-time remote transmission and online display of SCADA data and video surveillance system data, combines expert experience and computer technology to achieve local optimization targets such as pump unit coupling optimization scheduling and aeration tank energy saving optimization control, and uses artificial intelligence and data mining technology to achieve optimal control and refined management of water enterprises. | Within theoretical framework: computational capabilities in layer 0, demand, activity, preference in layer 1, security in layer 2. Within technical framework: digital city. |
Intelligent pension platform (Wuchang, Wuhan) | Intelligent pension platform provides old person with a series of 60 services including housekeeping service, electrical maintenance, food purchase, humane care, entertainment learning, escrow and custody, and emergency assistance. This platform innovated the service model, technical model, and management model of old people, especially the elderly people over 60 years old, special care recipients, and difficult disabled people. Finally, it improved the level of socialized aged care services. | Within theoretical framework: computational capabilities in layer 0, demand, choice, preference in layer 1, health and security in layer 2. Within technical framework: digital city. |
Smart Campus (Wuhan No. 2 Middle School) | Smart campus project provides education and teaching content information service, gate control channel management information service, social identification and service of student identity, campus security prevention and control, electronic student card campus card (including payment function), electronic student ID student location service (LBS), home-school education contact through internet and mobile terminal. This project aims to minimize the burden on teachers and education administrators, and pays close attention to solving people’s major livelihood issues such as fair enrollment and balanced education that people care about. | Within theoretical framework: computational capabilities in layer 0, demand, mobility, choice, activity, preference in layer 1, security and health in layer 2. Within technical framework: digital city. |
“I show China” location-based service platform (Wuhan LiDe company) | “I show China” location-based service platform uses advanced air-ground integrated data acquisition technology, mobile measurement technology, real-time mapping technology based on cloud storage and cloud computing to create a real-time map big data service platform, which provides location search, environmental navigation, simulated driving, virtual tourism, and other location services and professional measurement service. This plafrom solves the problems of the accuracy, completeness, and intuition of geographic information in the construction of “smart city”. | Within theoretical framework: computational capabilities in Layer 0, Mobility and activity in layer 1, Interaction in layer 3. Within technical framework: digital city, open city. |
The image source in table is from the website: Http://Www.Wrisc.Cn/Wrisc/Demoproject/Projects. |
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Xu, H.; Geng, X. People-Centric Service Intelligence for Smart Cities. Smart Cities 2019, 2, 135-152. https://doi.org/10.3390/smartcities2020010
Xu H, Geng X. People-Centric Service Intelligence for Smart Cities. Smart Cities. 2019; 2(2):135-152. https://doi.org/10.3390/smartcities2020010
Chicago/Turabian StyleXu, Hong, and Xuexian Geng. 2019. "People-Centric Service Intelligence for Smart Cities" Smart Cities 2, no. 2: 135-152. https://doi.org/10.3390/smartcities2020010