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Article

A Model for Fire Departments’ Performance Assessment in Portugal

by
Milad K. Eslamzadeh
*,
António Grilo
and
Pedro Espadinha-Cruz
UNIDEMI, Department of Mechanical and Industrial Engineering, NOVA School of Science and Technology, Universidade NOVA de Lisboa, 2829-516 Caparica, Portugal
*
Author to whom correspondence should be addressed.
Submission received: 4 December 2022 / Revised: 6 January 2023 / Accepted: 11 January 2023 / Published: 13 January 2023

Abstract

:
Fire departments’ performance assessment (FDPA) is an important task for fire protection service (FPS) authorities to evaluate fire departments’ (FDs) efficiencies, identify the efficient FDs, and identify areas for improvement of the inefficient units. Therefore, many countries all around the world conducted FDPA research and published its results. Although Portugal is a country with many old cities and buildings, to the best of our knowledge, no FDPA study has been conducted. Hence, the objective of this paper is to conduct a FDPA on Portuguese (PT) FDs using the general FDPA framework and slack-based data envelopment analysis. The results of analyzing the 376 PT-FDs’ data in 2020 showed that only 22 out of 376 FDs were efficient; in addition, in most districts in Portugal, less than 10% of FDs were efficient, and a high percentage of FDs had less than 50% efficiency. Further details and findings are discussed, and some recommendations are provided throughout the paper. The paper’s findings could help the FPS decision maker have a better view of the FDs’ performances and take corrective actions to improve efficiencies. It can also help the FDPA evaluator to have a better understanding of how a FDPA can be conducted and discussed.

1. Introduction

Providing efficient fire protection services (FPS), whose main objectives are to reduce the number of fire incidents and casualties, has always been an important part of public management and has been in the spotlight due to the indisputable importance of the FPSs to the safety of both people and the environment [1]. Therefore, countries and local governments are required to constantly evaluate the performance of their fire departments (FDs) [2,3,4].
Due to the importance of the FPS for public and private sectors, fire departments’ performance assessment (FDPA) is a significant challenge for the FPS authorities, and lots of research has been conducted to provide methodologies for FDPA [5]. However, because FPS is a multi-factor activity with many variables interfering with its performance, FDPA is a complex evaluation [3,6].
FPS performance assessment and FDPA have been conducted in many countries for decades [5] to identify the FPS efficiency at the international, national, or regional level. For instance, FPS performance assessment at the national level in eight countries [7] or FDPA at the national level in countries such as Sweden [3], Spain [8], Estonia [9], the UK [4], the US [10], Australia [11], Taiwan [6], South Korea [12], and China [13].
Portugal is one of the European countries that is facing challenges in providing adequate FPS [14], especially to residential areas due to having a lot of old buildings and neighbourhoods in its cities [15]. Therefore, the Portuguese FPS authorities should monitor the FDs’ proficiency to make sure they provide the utmost level of FPS to the people, especially urban residents [5], to reduce the number of incidents and decrease fire losses. However, to the best of our knowledge, although there are some studies about fire risk assessments in old cities [15,16,17] and a comparative study about fire performance indicators in Portugal, Wales, Scotland, and England [14], no research has been conducted on FDPAs in Portugal. Hence, the objective of this study is to conduct a Portuguese (PT) FDPA, find the FPS efficiency of the PT FDs in urban and residential areas, and provide a set of recommendations and more insights for improving the FPS and FDPA process in Portugal and the efficiency of PT FDs. The findings of this paper are an important part of FD resource allocation strategies (i.e., allocating constrained resources such as financial budgets, firefighters, and fire engines to the FDs), taking corrective actions at the operational level (e.g., reducing response time and choosing better suppression scenarios to save more lives and properties) [5], and changing the size and optimizing the location of FDs and fire stations [1] to improve their performance.
The most similar research among the aforementioned country-wide FDPA studies is the FPS performance assessment in the US [10], which provides FPS efficiencies at the state level but not at the FD level. In this study, both FD-level and district-level PAs are performed, and their results are discussed in detail.
The general FDPA framework (GFDPAF) and data envelopment analysis (DEA) [5] are used in this study for PT-FDPA and are explained in detail in the next four sections. The research methodology and the DEA model are described in Section 2, and the PT FDPA findings and some recommendations are provided in Section 3. Further analysis of the findings is presented and discussed in Section 4, and finally, the paper is concluded in Section 5.

2. Research Methodology

This research used the four-stage methodology suggested by Eslamzadeh et al. (2022) [1] for resource allocation in fire departments. An important part of this methodology is the general FDPA framework (GFDPAF) [5], which was used as a guide for selecting input and output variables and the FDPA analysis method. As shown in Figure 1, the four stages of the research methodology are data gathering, processing, analysis, and reporting. All the stages are covered in more detail in the subsequent sections. As the authors have found some limitations in the model implementation from the original GFDPAF, some recommendations for evolution are also presented.
The abbreviations used in this paper are summarized in Table 1.

2.1. Data-Gathering Stage

The National Emergency and Civil Protection Authority (Autoridade Nacional de Emergência e Proteção Civil-ANEPC) provided all the publicly available and private but accessible data related to the fire incidents that occurred between 2012–2020 in Portugal. The FPS experts for verifying the research variables and results also were from the ANEPC and consisted of the former director of the ANEPC and the current director of the National School of Firefighters operational manager, the national senior chief technician, and two chief commanders of FDs. Because the goal of this study was FDPA in the domain of urban incidents, 72,174 urban fire records were chosen, and wild and green fire incident data were excluded.
The provided datasets contain incident data; however, according to the GFDPAF [5], the incident data are only part of the output variables required for building the FDPA model. Because of that, with the help of the ANEPC, more data from public and private but reliable resources were collected to create a set of necessary variables for the Portuguese (PT) FDPA model.
The year 2020 has a complete set of data for FDPA; therefore, considering the available resources for the model (incident data, FDs’ financial data, and the population density), it was decided and confirmed by the experts to use only the 7038 fire incident records that happened in 2020 to have the latest FDs’ efficiency results in Portugal. The evaluated data in the PT-FDPA model 2020 contained the following variables:
  • Inputs
In accordance with the GFDPAF [5] and as illustrated in Figure 1, four variables were used as the technical, financial, and socioeconomic inputs for PT-FDPA. These input variables are:
  • Technical inputs: The available variables for this category in the acquired datasets are the number of fire fighters in FDs and the number of vehicles (engines) in FDs that are compliant with the technical category of inputs in the GFDPAF. Since many of the Portuguese FDs have only one fire station, the number of fire stations was not considered a proper indicator for the PT-FDPA.
Recommendation 1: The number of water hydrants in the FDs’ jurisdiction areas is one of the suggested inputs in GFDPAF because it is one of the most frequently used variables in the FDPA papers and because water hydrant accessibility increases the success rate of suppression operations. The data for this indicator were not recorded in the ANEPC datasets. This study suggests that PT FDs record and update this variable data.
  • Financial input: The PT FDs have a variety of financial resources that are considered internal data and are not accessible; therefore, with the experts’ confirmation, the most relevant and available data were used, which are on the annual public budget of FDs and were granted to them by the ANEPC.
Recommendation 2: The granular details about the FDs’ financial resources such as the cost of personnel, maintenance, equipment, and stations; the cost of prevention and suppression activities; and the cost of residential, industrial, wild, and green fires were not accessible during the data gathering stage, and it is recommended to keep a record of these financial details for future FDPAs.
  • Fire risk and socioeconomic index (FSI): From this input of the GFDPAF, the population density was acquired during the domain analysis stage. At the time this study was conducted, the most recent information on the FD population from 2017 was still valid.
Recommendation 3: Two important FSI variables are the number of high-risk buildings and the portion of high-risk population in the FDs’ jurisdictional area. Since these two variables are dependent on the other FSI metrics (e.g., low-income populations, single or single-parent families, old and unprotected buildings against fire, and strategic infrastructures) [5], this study advises the ANEPC decision makers and PT-FDPA evaluators to prepare this information for future PT-FDPAs.
  • Outputs
The GFDPAF includes evaluating the effectiveness of the FDs using FPS outcomes (e.g., number of incidents responded to within the target time or number of civilians saved) [5]. Although there are more data and variables available in the ANEPC’s and the other authorities’ databases, gathering them needed more time, which was outside the scope and timeframe of this research. Therefore, the PT-FDPA model was created based on the following data that was accessible and gathered during the domain analysis stage:
  • Fire incidents: The applied variables from this category were the number of incidents and the total suppression duration of incidents. However, as mentioned earlier, the response time data, the type of building, and some other frequent FDPA variables were not available for the data collection of this research during the domain analysis stage. Therefore, for building the PT-FDPA model, the first two variables mentioned in this category were selected. In addition, to limit the outliers and incorrect variables, the incidents with negative, less than 3 min, or more than 7200 min durations were excluded from the data processing stage.
Recommendation 4: Having an integrated database is an important part of review investigations [1,18], and it is highly dependent on the fire incident official reports and the onsite collected data. For instance, the incident response time (from alarm until arrival at the fire scene) data were gathered by the FDs but were not integrated into the provided datasets by the ANEPC during the gathering stage, and with the experts’ confirmation, they were replaced by the total incident duration (from alarm until units came back to the station); therefore, it is recommended for future FDPAs to provide all the required data in an integrated dataset to avoid any missing variables.
  • Fire casualties: Among the suggested desirable and undesirable output and outcome variables by the GFDPAF, the number of deaths, number of serious injuries, and number of light injuries, were available in the provided datasets by the ANEPC and were used in the PT-FDPA model.
Recommendation 5: The two desirable outputs and undesirable outcomes of the suppression activities based on GFDPAF that could be gathered in future PT-FDPAs are the number of civilians saved and the total property losses, respectively.
Recommendation 6: An important but missing aspect of the FPS activities in many FDPA research studies is the fire prevention activities and related variables, such as the cost of prevention activities, the number of inspected buildings, the number of installed fire sensors or protectors, and the number and cost of educational campaigns [5]. Since this information is not available and acquired by the ANEPC or the FDs, this research highly advocates for acquiring and retaining this information for different managerial assessments such as FDPAs and strategies such as RAFD.

2.2. Data Preprocessing Stage

The acquired data had to be processed through the following four steps (data cleansing, integration, reduction, and transformation) to be prepared for the evaluation processes in the analysis stage [19,20] because the provided datasets by the ANEPC were unconstructed and contained incomplete, incorrect, missing, and outlier values that were stored in various datasets with granular details.
  • Data Cleansing: In this step, to improve the quality of the data, missing, zero, or unreasonable values were identified and recovered from the ANEPC databases. If any incidents were important but irrecoverable, missing, or noisy data, they were removed. Here is a brief report on the removed incident records:
  • Four incidents with suppression durations of more than 7200 min were considered outliers and, after expert confirmation, were excluded;
  • Data Integration: Because the incident data supplied to the ANEPC came from several departments, they were kept in various datasets. As a result, in this stage, they were all combined into a single, comprehensive dataset of the 2020 fire occurrences in Portugal that contains all of the necessary information for the PT-FDPA;
  • Data Reduction: The ANEPC datasets have some granular details about the incidents that are not useful for the PT-FDPA (e.g., incidents’ exact time and coordinates). Therefore, in these steps, the irrelevant details were removed.
Furthermore, because the goal of this research was a PT-FDPA in 2020, all occurrences in each FD’s jurisdiction were aggregated into a smaller dataset containing the aggregated 2020 incident data at the FD level.
The majority of PT-FDs (443 out of 469) are voluntary, with the other FDs being municipal and private. Therefore, only the voluntary FDs were taken into account for the PT-FDPA since the management structure and resources of the nonvoluntary FDs are different and inaccessible. In the ANEPC datasets, 376 FDs had sufficient data to go to the assessment step, whereas the other FDs were excluded for at least one of the following reasons with the approval of the ANEPC’s experts:
  • 32 FDs had no data in the provided datasets;
  • 43 FDs has no financial data or had zero or one incident in one year;
  • 18 FDs had no population data.
Recommendation 7: Having accurate and complete data is an essential part of data mining [18] and FDPA investigations. Therefore, there should be a reminder to FD commanders and firefighters to record incident and managerial information with the utmost accuracy and completeness to not lose any FDs in future FDPAs due to missing values or incomplete data.
  • Data Transformation: In this last step of the preprocessing stage, the cleaned, integrated, and reduced dataset was turned into comma-separated formats for further processing in the analysis stage.

2.3. Analysis Stage

This research used the GFDPAF for the analysis stage and FPS performance assessment in PT-FDs [5]. The GFDPAF suggests two DEAs for evaluating the financial and technical resource efficacies of the FDs and one for assessing their effectiveness. However, in this research, the framework was modified to reflect the available and accessible data in Portugal. As shown in Figure 1, the PT-FDPA model used one DEA model since the suggested variables in GFDPAF were not available or accessible in Portugal. Further details about the DEA model are explained in the following section.

2.4. Data Envelopment Analysis (DEA) Models

Introduced by Charnes, Cooper, and Rhodes (1978) [21] by generalizing Farrell’s measure to multiple-input and multiple-output situations, the DEA method is a frontier analysis and nonparametric mathematical programming approach that is widely used for assessing organizational performances [9,13,22], and according to Eslamzadeh et al. (2022) [5], DEA is the most frequent method for FDPAs, which was applied in 1998 by Athanassopoulos [23] for the first time to assess the efficiencies of 25 FDs in the UK.
In DEA, as a frontier analysis, an individual DMU is compared to the “best practice set” of the sample rather than to the sample mean. In other words, the efficient DMUs are those units (in this research FDs) that are found on the frontier, while less efficient units are those below the frontier, and their inefficiency is the distance from the frontier [24,25].
The efficiency frontier in DEA is identified through the returns to scale evaluation, which refers to the ratio of the change in the output to the change in the input [7]. Basic DEA models are divided into the CCR (Charnes, Cooper, and Rhodes) model [21] and the BCC (Banker, Charnes, and Cooper) model [26]. The CCR model considers the constant return to scale (CRS) to create an efficiency frontier and identify the overall technical efficiency (OTE) of the DMUs, but BCC uses the variable returns to scale (VRS) [7,27]. As shown in Figure 2, CRS creates a straight efficiency line in the CCR model and ignores the differences in the scales of the DMUs’ operation; it considers all DMUs the same to calculate the overall technical efficiency and helps to rank all DUMs. In contrast, VRS is a convex line used by the BCC model and considers the operation of the DMUs at different scales. The BCC model calculates the pure technical efficiency (PTE) and scale efficiency (SE) to evaluate DMUs by their technique (how the resource is used) and scale (the amount of resource used). The SE is calculated via dividing the OTE by the PTE, and it means, to have scale efficiency, both the CCR and BCC version of the DEA must be calculated [7,28].
S E = O T E P T E
This relation says that a BCC efficient DMU surely is RCC efficient, but the reverse is not true. The BCC results and the comparison between the SE and the PTE can help to find the source of inefficiency in the given DMU, and the RCC can help rank DMUs by their efficiencies [7,27].
Other classifications of DEA models are “input-oriented” and “output-oriented” models. For example, considering DMU 4 in Figure 2 as an inefficient DMU, the input-oriented DEA model is about measuring the potential input savings (input reduction from C to B) if DMU 4 operates efficiently or produces the same output (A) by using the efficient input (B). On the contrary, in output-oriented DEA, a DMU calculates the maximization of the output (from C to E) using the same amount of input (D) [27].
Classical DEA methodology evaluates the relative efficiencies of a DMU in maximizing output levels using the same level of inputs (output-oriented) and/or minimizing input levels using the same level of outputs (input-oriented) [10,24]. It works with desirable inputs and outputs where a DMU is more efficient if it minimizes the input and/or maximizes the output. Therefore, in traditional DEA, the isotonic condition in the input–output relation should be fulfilled by testing variables isotonicity via a technique such as correlation analysis; this means that an increase in the input should not result in a decrease in the output [29].
Let us assume that:
n 
is the number of FDs that were evaluated with respect to one another;
m 
is the number of inputs;
s 
is the number of outputs;
yip 
is the value (≥0) of output measure i (i = 1, …, m) for DMUp (P = 1, …, n);
xjp 
is the value (≥0) of input measure j (j = 1, …, s) for DMUp;
uip 
is an unknown weight of input measure i for DMUp;
vjp 
is an unknown weight of output measure j for DMUp;
 
is a very small positive value (0 < << 1) to prevent zero weights.
Then, for each FD (FDq), the relative efficiency in the CCR model is calculated as follows [13,21]:
MAX   j = 1 s v j p y j q / i = 1 m u i p x i q s . t .   j = 1 s v j p y j p   i = 1 m u i p x i p 0 ;   p = 1 , , n u i ,   v j ε   for   all   i   and   j
The value of the efficiency score is between zero and one, so an FD is considered efficient if its score is one [10].
For (1), the linear program dual problem is as follows, where θ is the OTE [7]:
Min θ
s . t .   p = 1 n λ p x i p θ x i q 0 ;   i = 1 , , m   p = 1 n λ p y j p y i q 0 ;   j = 1 , , s λ p 0 ;   p = 1 , , n
As explained earlier in this section, the BCC-DEA model calculates the PTE, which is α in the following linear program model [7]; then, the SE is achieved using formula (1) [28] or the result of α θ .
Min α
s . t .   p = 1 n λ p x i p α x i q 0 ;   i = 1 , , m p = 1 n λ p y j p y i q 0 ;   j = 1 , , s p = 1 n λ p = 1 λ p 0 ;   p = 1 , , n
Although the above traditional DEA models work with desirable variables, in real-life cases, sometimes the variables are undesirable and the goal is to maximize the inputs and/or minimize the outputs [30]. For instance, in recycling processes, one goal is to use the maximum amount of input waste and recycle them [27], and fire protection services usually pursue both desirable (maximize rescues) and undesirable (minimize losses) variables [7].
Some studies tried to address the constraint of undesirable outputs in the DEA method by using original data in their models or by applying data transformations before using them in the model [7,10]. Examples of using original data could be using radial measures and involving both desirable and undesirable variables [30], adopting a directional distance function to maximize desirable and minimize undesirable outputs at the same time [31], or using two disposability (natural and managerial) concepts [32,33], which are two different strategies in response to undesirable outputs; one is decreasing undesirable outputs by reducing the operation size or input (natural disposability), and another is increasing the inputs to reduce the undesirable outputs (managerial disposability). For data transformations, a variety of techniques are proposed such as the ADD approach (f(U)= −U) [34], multiplicative inverse (f(U)= 1/U) [35], or reversing the traditional BCC model and adding a large positive number or a big enough scaler to inverse the undesirable number (f(U)= −U + C) [36], which is used in many studies [7]. More about the DEA method and its variants can be found in works by Coelli (1995) [37], Mariz et al. (2018) [38], and Australia et al. (1997) [39].
Another shortcoming of DEA is its sensitivity to the sample and not considering all the DMUs in the sample as efficient DUMs, even if they are efficient in the experts’ opinions. It is caused by the nature of DEA computation, which compares the DMUs with the best samples and creates the frontier based on them. Therefore, the data error, variables, and model specifications are important and should be carefully selected to reduce the problems [24].
The aforementioned models could address input excesses and output deficits (slacks) concurrently, but they were unable to produce an efficiency score comparable to that of the CCR and BCC radial models. Tone (2001) [40] suggested a DEA model called the slacks-based measure (SBM) of efficiency to solve this deficiency. Unlike conventional radial efficiency models, the SBM model calculates the efficiency ratings of the inspected DMUs while taking into account all of their slack [40,41]. In this research, the SBM model was used to simultaneously perform the FDPA and calculate the slacks, which are the input excesses and output shortfalls.
Therefore, let FD = {FD1, …, FDn} be a set of n DMUs, all of them having i inputs and j outputs. X is the input and Y is the output variable of the reference set FD, and eventually, P is the production possibility set defined by the FD. An FD that has m inputs and s outputs is a pair of nonnegative vectors (x, y), where x + m are the input and y + s are the output vectors, and the SBM efficiency score (with respect to the FD) of an activity (x, y) can be defined as:
ρ * x , y = MIN λ , s , s + ρ x , y , s , s + 1 1 m i = 1 m s i x i / 1 1 s j = 1 s s j + y j s . t .   x = X λ + s , y = Y λ + s + , λ + n ,   s + m ,   s + + s ,
In program (5), the vectors s + and s are inefficiency slack vectors [42], and based on the SBM efficiency model [41], ρ * x , y is the score that the model would assign to a new DMU with (x,y). According to Tone (2001) [41], an FD (DMU) is CCR-efficient, if ρ * x , y = 1 and the optimal slacks, s + * and s * , are zero for every optimal solution of the CCR.
As mentioned in this section and more specifically under the Analysis Stage sub-section, the SBM efficiency model of the VRS DEA method was used for the PT-FDPA, with multiple nonnegative desired inputs and multiple nonnegative undesired outputs. However, the FDPA evaluators have more alternatives according to their objectives [5]. Since the expert confirmed that the input and output weights should be treated equally, their weights were set to one to maintain their values. DeaR-Shiny is an online analytical software that was used for the PT-FDPA calculations. Section 3 provides the results of the PT-FDPA 2020.

3. Findings

After the data preprocessing stage, it was possible to compare the FDs’ financial income, the population density in their jurisdiction, and the total fire occurrences during the year 2020. The results depicted in Figure 3a–d show the changes in the normalized values of the FDs’ financial resources (spent on prevention and suppression strategies) and population density, an important socioeconomic index variable [1,5], and the number of fire incidents in the same region. There is an obvious relation between the total incidents in the FDs’ areas and their total financial budgets, and it shows that while the FDs’ budgets decrease, the number of incidents also decreases, but there are many FDs that receive a much higher financial income while they do not have many incidents. The results of the Pearson correlation, calculated by the online software Statistics Kingdom [43], indicated that there is a significant medium positive relationship between the FDs’ budgets and the total incidents (r(376) = 0.419, p < 0.001) and between the population density and the total incidents, (r(376) = 0.425, p < 0.001) in PT FDs. This could be an interesting result for the ANEPC decision makers and other FDPA investigators to control with their additional information in different levels to make sure that this type of correlation is happening between other variables also.
The effect of these differences on the FDs’ performances is further discussed in Section 4 and could help FPS and the ANEPC decision makers compare the controllable and uncontrollable but effective variables influencing fire occurrences in their respective regions.
The PT-FDPA calculation was conducted using the online software DeaR-Shiny (https://rbensua.shinyapps.io/deaR accessed on 23 November 2022) [44] by selecting the VRS version of the SBM DEA [29]. As shown in Table 2 and illustrated in Figure 4a,b, among the 376 FDs in the evaluated dataset by the PT-FDPA model, 22 FDs were identified as efficient FDs, and the majority of the 354 nonefficient FDs (229 FDs) had less than a 50% efficiency score. This is important information for the decision makers in the ANEPC to reconsider their resource allocation and FPS strategies according to the PT-FDPA model 2020 (please see Figure 1).
Another important result from the TP-FDPA model is finding the target FDs, which are the efficient DMUs, and checking how many inefficient FDs there are, and which ones should compare themselves with those targets and improve their performance based on the target results. Figure 5 shows the target FDs as well as the number of inefficient FDs that must increase their performance in order to meet the desired level of efficiency. The top three frequently referenced FDs have a big difference in their number of appearances in the reference sets, which is further discussed in Section 4.
The results of the PT-FDPA model 2020 were provided and reviewed in this section. The next section contains further analysis, discussion, and recommendations for the PT FPS decision makers.

4. Discussion and Recommendations

By using the coordinates of the PT FDs and their efficiency results from Table 2, as shown in Figure 6, their efficiency status and location were plotted as places on the map to have a better understanding of their geographical distribution. This map was created by QGIS [45] to helping the ANEPC decision maker control the efficient and nonefficient FDs in the main land of Portugal and have a better view for setting their regional and local strategies. To make it easier to locate the efficient FDs, their codes were added to the map, and their distribution is further discussed in Section 4.
Table 3 shows a list of the 22 efficient FDs in 2020 in Portugal. Being efficient in the PT-FDPA model means that these FDs used their financial and technical resources to decrease fire incidents, their duration, and human casualties. The rest of them (the 354 FDs that can be seen in Table 2) are inefficient to some degree and have to improve their performance by making better managerial and operational decisions [5].
The FDs’ performances are a multi-factor indicator [5], and as shown in Table 3, the efficient FDs had different input–output values that were not necessarily the minimum values in the variable range (the last row of the table shows the minimum values), which means their efficiency is the result of all changes in their inputs and outputs.
By checking the distribution of these efficient FDs on the map in Figure 6, it can be seen that some districts and regions have more efficient FDs than the others. Therefore, they were analyzed by their locations, and Table 4 provides more details about the number of total FDs in each district and the percentage of efficient FDs among their total FDs.
Eight of the eighteen districts in Portugal have no efficient FDs according to the PT-FDPA data, while among the other districts, Portalegre has the greatest overall performance with six efficient FDs (54.55% of its total FDs). It could be associated with its socioeconomic, spatiotemporal, and/or FPS strategies [5,7,10]. However, it is recommended that the ANEPC’s decision maker should investigate this information to determine the actual reasons why some districts have very few or no efficient FDs.
Three efficient FDs, as shown in Figure 5, appear most frequently in the reference sets of the remaining inefficient FDs. It means the other FDs should aim to emulate them to increase their performance. The decision maker can also study the inputs and outputs of the effective FDs to make better decisions on resource allocation and FPS techniques. The most frequent efficient FDs used as targets for other inefficient FDs are listed below:
-
CBV Alvalade in Setúbal (FD code 1525) with 266 appearances;
-
CBV Algés in Lisboa (FD code 1116) with 217 appearances;
-
CBV Melres in Porto (FD code 1341) with 155 appearances.
Another important finding that was provided in Section 3 Figure 4b is the number of FDs with less than 50% efficiency in comparison with the efficient target FDs. Table 5 provides the results of the statistical analysis on those findings and a better view of the number of efficient and nonefficient FDs in the Portuguese districts.
From the results of Table 5, 95.83% of Aveiro’s FDs have below 50% efficiencies, followed by Braga with almost 89% and Leiria with 87.5% of their FDs having less than 50% efficiency in their FPS activities. Based on the results of Table 4 and Table 5, Figure 7a,b show the efficiency status of Portuguese FDs at the district level. Figure 7a highlights the districts based on the number of efficient FDs, and it gives us a very important overall view of the FPS efficiency in Portugal in 2020. Except for Portalegre, Coimbra, and Porto, all the districts have less than 10% efficient FDs in their region. As depicted in Figure 7b, more than 75% of the FDs in Braga, Aveiro, Leiria, Coimbra, and Faro are not only inefficient, but are also operating below 50% efficiency compared to their target efficient FDs. Although having FDs with lower percentages of inefficiency is an important objective for the FPS authorities [5], at least 25% of the FDs in all the districts have less than 50% efficiency according to Table 5 and Figure 7b.
The results provided in this paper bring some important situations to the attention of the ANEPC’s decision makers. The performance of FDs is a multi-factor dependent variable [1,5] that is influenced by independent variables such as socioeconomics (e.g., population size and density, resident income rate, and educational level), spatiotemporal factors (e.g., the percentage of residential, industrial, wild, and green areas, the environment, traffic levels, and climate indicators), and the FDs’ prevention and suppression activities [5].
Recommendation 8: Since the PT-FDPA model 2020 used the ANEPC data and the approved performance variables for the analysis, the results in Table 3 and Table 4 and Figure 7a,b should be considered a serious situation in Portuguese FDs that needs a close investigation by the ANEPC experts to find the main causes of the inefficiencies in the reported districts.
The slack results for the inefficient FDs in these districts and their efficiency distance from the target FDs in the PT-FDPA are two more outcomes that the SBM DEA model produced that could be reviewed and may provide further insights for corrective actions. This information is available upon readers’ request.

5. Conclusions

FDPAs are an important task for FPS authorities (e.g., ANEPC in Portugal) to evaluate the FDs’ efficiencies, identify the efficient ones, and identify the areas for improvement of the inefficient units. Although many countries have conducted FDPAs, to the best of our knowledge, no FDPA study has been conducted for PT FDs. Therefore, in this paper, following the GFDPAF and applying the SBM version of DEA, the PT-FDPA model 2020 was introduced and applied to the ANEPC data on the incidents and FD operations in 2020.
During the data-gathering stage of the PT-FDPA model 2020, minor limitations caused the removal of some of the suggested FDPA variables by GFDPAF from the PT-FDPA model with the confirmation of experts. The main reason for their removal was that either the variables were not available in the ANEPC datasets (e.g., number of hydrants), they were not available during the data-gathering stage (e.g., incident response time), or because granular details were not accessible due to aggregation (e.g., prevention activities budget or urban FPS budget) or due to confidentiality (e.g., FDs’ other financial resources). This study provides significant recommendations for future FDPA investigations for each of these instances.
According to the PT-FDPA model 2020 efficiency results, only 22 of the 376 analyzed PT FDs were efficient. Analyzing the geographical distribution of the efficient and inefficient FDs in GIS also revealed that, in most of the districts in Portugal (15 out of 18 districts), less than 10% of their total FDs are efficient, and the percentage of FDs with less than 50% efficiency is very high. It is important for decision makers within the FPS to address the inefficiencies within the PT FDs. While factors such as the financial budget, number of incidents and casualties, and population density have an impact on the level of inefficiency within these FDs, further investigation is needed to identify the root causes and areas for improvement.
The findings of this research may assist the FPS decision maker in gaining a better understanding of the FDs’ efficiencies in 2020 and in taking remedial measures to raise those efficiencies, which includes setting RAFD strategies for their limited resources, taking corrective actions in suppression scenarios, and finally optimizing the size and the location of FDs and stations. A better grasp of how an FDPA might be conducted and be discussed can also be helpful to the FDPA evaluator. Given that the SBM DEA in its generic form was employed for the PT FDPA, it is suggested that future studies define a more sophisticated DEA model for FDPAs utilizing the set of recommendations in this work. Further research could be conducted to provide more reliable findings by compiling more specific and advised factors in the article. Another idea for a future study is to use various versions of the DEA model and to compare the outcomes to determine which version is better suited for FDPAs. In addition to applying to wild and green fire data, the PT-FDPA model might also be used for PA in other domains, such as public–private organizations or commercial and industrial incorporations. The last, but not the least, suggestion for future research is to gather and use data on preventive activities for FDPAs due to their significant effect on reducing the number of fire incidents and casualties.

Author Contributions

Literature Review and investigation, M.K.E., conceptualization and methodology, M.K.E., A.G. and P.E.-C.; software M.K.E.; validation, M.K.E., A.G. and P.E.-C.; review and editing, A.G. and P.E.-C.; All authors have read and agreed to the published version of the manuscript.

Funding

This research was funded by Fundação para a Ciência e a Tecnologia, IP under the grant number [DSAIPA/DS/0088/2019] and the APC was funded by the same grant.

Institutional Review Board Statement

Not applicable.

Informed Consent Statement

Not applicable.

Data Availability Statement

Not applicable.

Acknowledgments

The authors would like to thank the Fundação para a Ciência e a Tecnologia, IP for funding this research project (DSAIPA/DS/0088/2019), the ANEPC for providing data on Portuguese fire incidents and relevant assistance, the ANEPC experts for reviewing the research progress and verifying the results, including Jose Pedro Lopes (director of the national school of firefighters and former ANEPC director), Comandante Alexandre Penha (national operations assistant at the ANEPC), Augusto Leite (senior technician at the ANEPC), and two chief commanders of the FDs (who preferred to stay anonymous), and the anonymous reviewers for providing their constructive and valuable suggestions that improved the paper’s quality.

Conflicts of Interest

The authors declare no conflict of interest.

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Figure 1. The PT-FDPA model-2020.
Figure 1. The PT-FDPA model-2020.
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Figure 2. An illustration of DEA and its diversification, adapted [27].
Figure 2. An illustration of DEA and its diversification, adapted [27].
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Figure 3. (ad). FDs’ budgets, populations densities, and number of incidents in 2020.
Figure 3. (ad). FDs’ budgets, populations densities, and number of incidents in 2020.
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Figure 4. (a) Efficient/nonefficient PT FDs in 2020, (b) Efficiency distribution of the nonefficient FDs.
Figure 4. (a) Efficient/nonefficient PT FDs in 2020, (b) Efficiency distribution of the nonefficient FDs.
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Figure 5. Efficient FDs and their number of appearances in the reference sets as targets for other FDs.
Figure 5. Efficient FDs and their number of appearances in the reference sets as targets for other FDs.
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Figure 6. Efficient FDs and their number of appearances in the reference sets as targets for other FDs.
Figure 6. Efficient FDs and their number of appearances in the reference sets as targets for other FDs.
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Figure 7. (a) Number and percentage of efficient FDs in each district. (b) Number and percentage of FDs with less than 50% efficiency in each district.
Figure 7. (a) Number and percentage of efficient FDs in each district. (b) Number and percentage of FDs with less than 50% efficiency in each district.
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Table 1. List of abbreviations used in the paper.
Table 1. List of abbreviations used in the paper.
AbbreviationFull PhraseAbbreviationFull Phrase
ANEPCAutoridade Nacional de Emergência e Proteção CivilFSIFire risk and socioeconomic index
BCCBanker, Charnes, and CooperGFDPAFGeneral fire departments’ performance assessment framework
CCR Charnes, Cooper, and RhodesOTE Overall technical efficiency
CRSConstant return to scalePAPerformance sssessment
DEAData envelopment analysisPTPortuguese/Portugal
DMUDecision-making unitPTEPure technical efficiency
FDFire departmentSBMSlack-based model
FDPAFire departments’ performance assessmentsSEScale efficiency
FPSFire protection servicesVRSVariable returns to scale
Table 2. Efficiencies of the Portuguese FDs in 2020.
Table 2. Efficiencies of the Portuguese FDs in 2020.
FD CodeFD NameEfficiencyFD CodeFD NameEfficiencyFD CodeFD NameEfficiencyFD CodeFD NameEfficiency
118Águeda0.244607Soure0.2511148Pontinha0.7691405Rio.Maior0.384
109Albergaria0.280613VN.Oliveirinha0.4401147Caneças0.5711412Salvat.de.Magos0.443
117Anadia0.439614Tábua0.3791116Algés1.0001422Sardoal0.541
124Arouca0.343618VN.de.Poiares0.4221121Dafundo0.6881407Tomar0.584
106Aveiro.Novos0.256713Alandroal0.8751101Barcarena0.5021411Torres.Novas0.312
101Aveiro.Velhos0.344705Arraiolos0.5531122Carnaxide0.6111409VN.Barquinha0.503
123Castelo.de.Paiva0.307709Borba0.6391110Oeiras0.5291507Alcacér.do.Sal0.657
108Estarreja0.316704Estremoz0.4111111Paço.de.Arcos0.7471515Alcochete0.445
102Ílhavo0.362701Évora0.2981138Agualva.Cacém0.5351508Almada0.443
112Mealhada0.467703Montemor.Novo0.3831144Alg.Mem.Martins0.3581503Cacilhas0.268
110Pampilhosa0.446711Mourão1.0001150Montelavar0.5701511Trafaria0.434
125Murtosa0.508712Portel0.6941106Colares0.4271510Barreiro0.433
126Fajões0.426710Redondo0.6251128Belas0.3661504CFSS.Barreiro0.437
105Oliv.de.Azeméis0.310706Regueng.Monsar0.4681125Queluz1.0001516Grândola0.363
122Oliv.do.Bairro0.388702Vendas.Novas0.5531119S.Pedro.Sintra0.3121512Moita0.475
116Esmoriz0.364714Viana.Alentejo0.6471107Sintra0.2931522Canha0.432
104Ovar0.392707Vila.Viçosa.0.5291123S.Monte.Agraço0.5011506Montijo0.402
111Arrifana0.498814Albufeira0.2031117Torres.Vedras0.2071513Palmela0.364
121Lourosa0.342812Aljezur0.3981115Alhandra0.5721517Pinhal.Novo0.404
107Feira0.432815Lagoa0.3341130Alverca0.5171521Águas.de.Moura0.474
114SJ.da.Madeira0.470802Lagos0.4091145Cast.Ribatejo0.6791525Alvalade1.000
119Sever.do.Vouga0.442808Loulé0.3391142Póvoa.Sta.Iria0.6801519Cercal.Alentejo0.519
115Vagos0.400811Monchique0.5061146Vialonga0.6711509Santiago.Cacém0.556
120Vale.de.Cambra0.340810Olhão0.4381102V.Franca.Xira0.5091524Santo.André0.749
204Aljustrel0.608807Portimão0.2201207Alter.do.Chão1.0001526Amora0.507
209Almodôvar0.760809S.Brás.Alportel0.5061211Arronches1.0001520Seixal0.245
201Beja0.268813S.Bart.Messines0.3791210Avis1.0001505Sesimbra0.347
213Castro.Verde0.650806Silves0.3431209Campo.Maior1.0001502Setúbal0.438
206Cuba1.000816Vila.do.Bispo0.6151204Elvas0.3341514Sines0.528
207F.do.Alentejo0.454804VR.S.António0.3451206Gavião1.0001604Arcos.Valdevez0.338
203Moura0.355915Aguiar.da.Beira0.5401216Marvão0.6221605Caminha0.555
202Odemira0.382908Almeida0.4441213Monforte1.0001607V.Praia.Âncora0.624
215Vila.Nova.Milfontes0.721912Celorico.Beira0.3491205Nisa0.5131612Melgaço0.568
210Ourique0.646905F.Cast.Rodrigo0.6651203Ponte.de.Sôr0.2921606Monção0.413
211Serpa0.437914Fornos.Algodres0.3961201Portalegre0.3291609P.de.Coura0.453
214Vidigueira0.608903Gouveia0.4271316Amarante0.2611610Ponte.da.Barca0.478
311Amares0.425918V.Nova.de.Tazem0.6761340Vila.Meã0.3581603Ponte.de.Lima0.249
312Barcelinhos0.300916Manteigas0.5941334Baião0.3931608Valença0.505
305Barcelos0.318906Meda0.4191309Felgueiras0.3291611VN.de.Cerveira0.547
321Viatodos0.441904Pinhel0.4281307Lixa0.3741715Alijó0.567
318Cab.de.Ba0.413902Sabugal0.3391339S.Pedro.da.Cova0.3781707Favaios1.000
315Celorico.Ba0.390919Soito0.3461313Gondomar0.4921704Sanfins.Douro0.695
314Fão0.621920Loriga0.5161324Valbom0.4651722Boticas0.437
309Esposende0.581917.Romão0.4071341Melres1.0001702Flaviense0.310
307Fafe0.310910Seia0.3191318Areosa.Rio.Tinto0.6591717SP.Chaves0.557
303Guimarães0.317907Trancoso0.3381327Lousada0.3321721Vidago0.327
310Póvoa.Lanhoso0.314922V.Franca.Naves0.5201323Moreira.da.Maia0.3181718Me.Frio0.609
322Terras.do.Bouro0.434909VN.de.Foz.Côa0.5661344Pedrouços1.0001709Mondim.de.Ba0.413
317Vieira.do.Minho0.4141001Alcobaça0.3471320Marco.Canaveses0.2801719Montalegre0.443
319Riba.de.Ave0.4391024Benedita0.4181332Leça.do.Balio0.8411727Salto0.543
308VN.Famalicão0.2811019Pataias0.6441302Matosinhos.Leça0.5241711Murça0.510
316Famalicenses0.2521005S.Martinh.Porto0.4281329Leixões1.0001701Peso.da.Régua0.389
313Vila.Verde0.3581012Alvaiázere0.4101315.Mamede.Infesta0.5331725de.Cerva0.750
304Vizela0.3661016Ansião0.3691328Freamunde0.3261724Ribeira.da.Pena0.515
409Alfândega.da.Fé0.4151018Batalha0.3181330Paços.de.Ferreira0.4721713Provesende0.620
402Bragança0.2411007Bombarral0.4451325Baltar0.4121705Sabrosa0.591
405Carrazeda.Ansiães0.4941003Caldas.Rainha0.2731322Cête0.4521720Fontes0.600
404Freixo.Espada.Cinta0.3881014Cast.de.Pêra0.4951335Lordelo0.5081726Sta.M.Penaguião0.866
403Macedo.Cavaleiros0.2981011Figueiró.Vinhos0.3431306Paredes0.3961714C.de.Montenegro0.638
412Miranda.do.Douro0.6021022Leiria0.1991338Rebordosa0.4121716Valpaços0.386
414Sendim0.5391020Maceira0.2991319Entre.os.Rios0.4771708V.Pouca.Aguiar0.319
401Mirandela0.3011025Ortigosa0.4721333Paço.de.Sousa0.4351706C.Branca.V.Real0.193
413Torre.Dona.Chama0.5431004Marinha.Grande0.3841305Penafiel0.3401703C.Verde.V.Real0.286
406Mogadouro0.3891013Vieira.Leiria0.4472203Portuenses1.0001818Armamar0.655
408Torre.de.Moncorvo0.3531009Nazaré0.4591303Póvoa.de.Varzim0.3911819Cabanas.Viriato0.572
411Vila.Flor0.3711008Óbidos0.3261337Vila.das.Aves0.4851821Carregal.do.Sal0.668
407Vimioso0.5721017Pedrógão.Grande0.3741304Santo.Tirso0.4521803Castro.D’Aire0.320
410Vinhais0.3241010Peniche0.3351326Tirsenses0.3671815Farejinhas0.720
510Belmonte0.5181006Pombal0.1861336Trofa0.3521826Cinfães0.401
504Castelo.Branco0.1671023Juncal0.6301317Ermesinde0.4001828Nespereira0.549
501Covilhã0.2111021Mira.de.Aire0.5471308Valongo0.3721802Lamego0.358
503Fundão0.2151015Porto.de.Mós0.3661312Vila.do.Conde0.3061814Mangualde0.375
508Idanha.a.Nova1.0001149Merceana0.5461321Aguda0.4811813Moimenta.Beira0.390
506Oleiros0.3551141Alenquer0.2991331Avintes0.6801811Mortágua0.387
505Penamacor0.5481118Amadora0.3921311Carvalhos0.4231817Canas.Senhorim0.543
507Proença.a.Nova0.2841105Arruda.Vinhos0.5301314Valadares0.5181809Nelas0.398
512Cern.Bonjardim0.3531140Alcoentre0.5121343Crestuma1.0001816Oliveira.Frades0.629
502Sertã0.2021139Azambuja0.4651310Coimbrões0.5491822Penalva.Castelo0.606
511Vila.de.Rei0.6271124Cadaval0.4881429Abrantes0.2781827Penedono0.737
509V.Velha.Ródão0.6611131Alcabideche0.3451420Almeirim0.4271823Resende0.509
612Arganil0.5341129Parede0.4981419Alpiarça0.8471808Santa.Comba.Dão0.349
620Coja0.4101120Carcavelos.SDR0.5001404Benavente0.3811824Ervedosa.Douro1.000
605Cantanhede0.2721103Cascais0.5531426Samora.Correia0.3761807SJ.Pesqueira0.518
615Brasfemes1.0001109Bucelas0.6281413Cartaxo0.6281804S.Pedro.do.Sul0.513
604Coimbra1.0001127Camarate0.5911421Chamusca0.5371833Sta.Cruz.Trapa0.773
609Condeixa.a.Nova0.3221135Fanhões0.5781408Constância0.3301831Sátão0.513
623Mira0.4341104Loures0.3221410Coruche0.7661825Sernancelhe0.681
617Miranda.Corvo0.3211132Moscavide1.0001418Entroncamento0.6001820Tabuaço0.480
611Montemor.o.Velho0.3061114Sacavém0.3801417Ferreira.Zêzere0.5491829Tarouca0.569
616Lagares.Beira0.5431134Lourinhã0.3431416Golegã0.7361832Vale.Besteiros0.659
608Oliv.Hospital0.3101137Ericeira0.4991414Mação0.4441810Tondela0.349
621Pampilhosa.Serra0.3351133Mafra0.3441425Caxarias0.4541830V.Nova.de.Paiva0.566
610Penacova0.2931143Malveira0.3351428Fátima0.3821806Viseu0.315
622Penela0.3321113Odivelas0.4761406Ourém0.2431805Vouzela0.326
Table 3. Efficient Portuguese FDs in 2020 and their input–output values (Fin = financial budget, FF = number of firefighters, FE = number of fire engines, PD = population density, Dur = total incident durations, Inc = total incidents, D = number of deaths, SI = number of serious injuries, and LI = number of light injuries).
Table 3. Efficient Portuguese FDs in 2020 and their input–output values (Fin = financial budget, FF = number of firefighters, FE = number of fire engines, PD = population density, Dur = total incident durations, Inc = total incidents, D = number of deaths, SI = number of serious injuries, and LI = number of light injuries).
FD CodeDistrictFD
Name
Fin EuroFFFEPD p/km2Dur minIncDSILI
206BEJACuba107,166.41341128.352886000
508CASTELO BRANCOIdanha a Nova376,369.9994186.8679111000
615COIMBRABrasfemes199,608.758918296.02662000
604COIMBRACoimbra218,623.717614497.86812000
711ÉVORAMourão155,848.6131119.56762000
1132LISBOAMoscavide122,128.83501612,519.815738011
1116LISBOAAlgés159,553.91631510,555.3986920000
1125LISBOAQueluz296,119.84852211,191.533360520015
1207PORTALEGREAlter do Chão107,260.244499.841692000
1211PORTALEGREArronches184,260.3327610.06612000
1210PORTALEGREAvis139,682.1443107.541533000
1209PORTALEGRECampo Maior170,077.6223534.211583001
1206PORTALEGREGavião2360.00621214.032153001
1213PORTALEGREMonforte151,916.014077.924004000
1341PORTOMelres65,939.142110174.661842000
1344PORTOPedrouços103,529.1277124722.093705000
1329PORTOLeixões92,680.884594640.32107214015
2203PORTOPortuenses205,889.086186045.54337349001
1343PORTOCrestuma100,074.69389483.73792000
1525SETÚBALAlvalade123,599.2017613.701722000
1707VILA REALFavaios111,104.46411029.901012000
1824VISEUErvedosa Douro148,347.4740328.271573000
Minimums2360.001736.86612000
Table 4. Number and percentage of efficient FDs in each of the 18 districts of Portugal (except islands).
Table 4. Number and percentage of efficient FDs in each of the 18 districts of Portugal (except islands).
DistrictNumber of FDsNumber of Efficient FDs% of Efficient FDs
AVEIRO2400.00%
BEJA1218.33%
BRAGA1800.00%
BRAGANÇA1400.00%
CASTELO BRANCO1218.33%
COIMBRA18211.11%
ÉVORA1317.69%
FARO1300.00%
GUARDA1800.00%
LEIRIA2400.00%
LISBOA4636.52%
PORTALEGRE11654.55%
PORTO43511.63%
SANTARÉM2200.00%
SETÚBAL2314.35%
VIANA DO CASTELO1000.00%
VILA REAL2414.17%
VISEU3113.23%
Table 5. Number and percentage of efficient FDs below and over 50% efficiency in each 18 districts of Portugal (except islands).
Table 5. Number and percentage of efficient FDs below and over 50% efficiency in each 18 districts of Portugal (except islands).
DistrictFDs with Below 50% Efficiency% of FDs with Below 50% EfficiencyFDs with Over 50% Efficiency%of FDs with Over 50% Efficiency
AVEIRO2395.83%14.17%
BEJA541.67%758.33%
BRAGA1688.89%211.11%
BRAGANÇA1071.43%428.57%
CASTELO BRANCO758.33%541.67%
COIMBRA1477.78%422.22%
ÉVORA430.77%969.23%
FARO1076.92%323.08%
GUARDA1161.11%738.89%
LEIRIA2187.50%312.50%
LISBOA2043.48%2656.52%
PORTALEGRE327.27%872.73%
PORTO3069.77%1330.23%
SANTARÉM1254.55%1045.45%
SETÚBAL1669.57%730.43%
VIANA DO CASTELO550.00%550.00%
VILA REAL1041.67%1458.33%
VISEU1238.71%1961.29%
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Eslamzadeh, M.K.; Grilo, A.; Espadinha-Cruz, P. A Model for Fire Departments’ Performance Assessment in Portugal. Fire 2023, 6, 31. https://doi.org/10.3390/fire6010031

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Eslamzadeh MK, Grilo A, Espadinha-Cruz P. A Model for Fire Departments’ Performance Assessment in Portugal. Fire. 2023; 6(1):31. https://doi.org/10.3390/fire6010031

Chicago/Turabian Style

Eslamzadeh, Milad K., António Grilo, and Pedro Espadinha-Cruz. 2023. "A Model for Fire Departments’ Performance Assessment in Portugal" Fire 6, no. 1: 31. https://doi.org/10.3390/fire6010031

APA Style

Eslamzadeh, M. K., Grilo, A., & Espadinha-Cruz, P. (2023). A Model for Fire Departments’ Performance Assessment in Portugal. Fire, 6(1), 31. https://doi.org/10.3390/fire6010031

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