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Proceedings 2018, 2(19), 1256; https://doi.org/10.3390/proceedings2191256

Disaster Risk Communication in Culturally and Linguistically Diverse Communities: The Role of Technology

1
Smart Infrastructure Facility, University of Wollongong, Wollongong NSW 2522, Australia
2
School of Management, Operations and Marketing, University of Wollongong, Wollongong NSW 2522, Australia
3
School of Humanities and Social Inquiry, University of Wollongong, Wollongong NSW 2522, Australia
*
Author to whom correspondence should be addressed.
Presented at the 12th International Conference on Ubiquitous Computing and Ambient Intelligence (UCAmI 2018), Punta Cana, Dominican Republic, 4–7 December 2018.
Published: 26 October 2018
(This article belongs to the Proceedings of UCAmI 2018)
PDF [206 KB, uploaded 26 October 2018]

Abstract

Migrants, ethnic minorities and people from culturally and linguistically diverse (CALD) communities are often more vulnerable to natural disasters due to cultural barriers and limited proficiency in the dominant language, which sometimes undermine their ability to access, interpret and respond to warnings. Technology can assist in engendering culturally and linguistically appropriate communication with CALD communities if key challenges are identified. This study contributes by reviewing relevant literature with the aim of ascertaining the most pressing challenges requiring technological interventions. Three broad issues (i.e., trust, message tailoring, and message translation) are identified and discussed, and potential solutions for addressing these issues are recommended.
Keywords: disaster; CALD; culture; language; communication; technology; ethnic minority; message; warn; linguistically diverse disaster; CALD; culture; language; communication; technology; ethnic minority; message; warn; linguistically diverse
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).
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Ogie, R.; Rho, J.C.; Clarke, R.J.; Moore, A. Disaster Risk Communication in Culturally and Linguistically Diverse Communities: The Role of Technology. Proceedings 2018, 2, 1256.

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