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Managing Human Factors to Reduce Organisational Risk in Industry

Dipartimento dell’Innovazione Industriale e Digitale (DIID), Università degli Studi di Palermo, 90133 Palermo, Italy
Instituto Universitario de Matemática Multidisciplinar, Universitat Politècnica de València, 46022 Valencia, Spain
Studio di Ingegneria Carpitella, 91100 Trapani, Italy
Author to whom correspondence should be addressed.
Math. Comput. Appl. 2018, 23(4), 67;
Received: 20 September 2018 / Revised: 23 October 2018 / Accepted: 23 October 2018 / Published: 25 October 2018
(This article belongs to the Special Issue Mathematical Modelling in Engineering & Human Behaviour 2018)
PDF [1648 KB, uploaded 31 October 2018]


Human factors are intrinsically involved at virtually any level of most industrial/business activities, and may be responsible for several accidents and incidents, if not correctly identified and managed. Focusing on the significance of human behaviour in industry, this article proposes a multi-criteria decision-making (MCDM)-based approach to support organizational risk assessment in industrial environments. The decision-making trial and evaluation laboratory (DEMATEL) method is proposed as a mathematical framework to evaluate mutual relationships within a set of human factors involved in industrial processes, with the aim of highlighting priorities of intervention. A case study related to a manufacturing process of a real-world winery is presented, and the proposed approach is applied to rank human factors resulting from a previous organisational risk evaluation from which suitable inference engines may be developed to better support risk management. View Full-Text
Keywords: human behaviour; organisational risk; multi-criteria decision-making; DEMATEL; bottling process human behaviour; organisational risk; multi-criteria decision-making; DEMATEL; bottling process

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Carpitella, S.; Carpitella, F.; Certa, A.; Benítez, J.; Izquierdo, J. Managing Human Factors to Reduce Organisational Risk in Industry. Math. Comput. Appl. 2018, 23, 67.

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