Conceptual Modeling for Understanding and Communicating Complexity During Human Systems Integration in Manned–Unmanned Systems: A Case Study

Informal soft system methodologies hold a significant role in developing complex systems. They bridge system knowledge and sensemaking among heterogeneous stakeholders. This article investigates the application of conceptual models to support such communication and understanding among transdisciplinary stakeholders, ensuring the translation of customer requirements and needs into suitable engineered systems. This article presents a case study incorporating observations, interviews, and a review of conceptual models utilized by an aerospace and defense case company for the development of future Manned–Unmanned Systems. It explores how practitioners employ conceptual modeling to support the Human Systems Integration (HSI) aspects of technological, organizational, and human elements of Manned–Unmanned Teaming (MUM-T) systems. The results indicate that practitioners utilize a mix of informal and formal types of conceptual models when developing Human Systems Integration aspects of the system. Formal models, such as sequence diagrams, requirement overviews, and functional flow models, are applied when addressing technology-focused aspects. Organization-centered modeling leverages representations like stakeholder maps and swimlane diagrams, while people-centered aspects rely more on informal techniques such as storytelling and user personas. The findings suggest a potential underestimation by practitioners of the value of quantification in conceptual modeling for Manned–Unmanned Systems development. This study highlights the important role that conceptual modeling methods play, particularly focusing on the informal aspects. These methods are instrumental in enhancing effective communication and understanding among transdisciplinary stakeholders. Furthermore, they facilitate mutual understanding, which is essential for fostering collaboration and shared vision in the development of complex systems. This facilitates deeper insights and reasoning into HSI for MUM-T applications.