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Journal: Systems, 2024
Volume: 12
Number: 466

Article: Assessing Logistics Service Quality in Omni-Channel Retailing Through Integrated SERVQUAL and Kano Model
Authors: by Lanhui Cai, Yanfeng Liu, Po-Lin Lai, Xiaonan Zhu, Kum Fai Yuen and Xueqin Wang
Link: https://www.mdpi.com/2079-8954/12/11/466

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