Cai, L.; Liu, Y.; Lai, P.-L.; Zhu, X.; Yuen, K.F.; Wang, X.
Assessing Logistics Service Quality in Omni-Channel Retailing Through Integrated SERVQUAL and Kano Model. Systems 2024, 12, 466.
https://doi.org/10.3390/systems12110466
AMA Style
Cai L, Liu Y, Lai P-L, Zhu X, Yuen KF, Wang X.
Assessing Logistics Service Quality in Omni-Channel Retailing Through Integrated SERVQUAL and Kano Model. Systems. 2024; 12(11):466.
https://doi.org/10.3390/systems12110466
Chicago/Turabian Style
Cai, Lanhui, Yanfeng Liu, Po-Lin Lai, Xiaonan Zhu, Kum Fai Yuen, and Xueqin Wang.
2024. "Assessing Logistics Service Quality in Omni-Channel Retailing Through Integrated SERVQUAL and Kano Model" Systems 12, no. 11: 466.
https://doi.org/10.3390/systems12110466
APA Style
Cai, L., Liu, Y., Lai, P.-L., Zhu, X., Yuen, K. F., & Wang, X.
(2024). Assessing Logistics Service Quality in Omni-Channel Retailing Through Integrated SERVQUAL and Kano Model. Systems, 12(11), 466.
https://doi.org/10.3390/systems12110466