Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator
Abstract
:1. Introduction
2. Review of Literature and Hypotheses
2.1. Healthcare Service and Patient Satisfaction
2.2. Laboratory and Diagnostic Care
2.3. Preventive Healthcare
2.4. Prenatal Care
2.5. Physician’s Behaviour
3. Methods
3.1. Study Setting
3.2. Hypothesized Model
3.3. Participants and Data Collection Procedure
3.4. Frequency Analysis
3.5. Measurement Instruments and Cronbach’s Alpha Reliability
4. Results
4.1. Descriptive Statistics
4.2. Multiple Regression Analysis and Results Interpretation
4.3. Moderation Analysis
4.4. Interpretation of Plotting
5. Discussion
6. Conclusions
Author Contributions
Funding
Conflicts of Interest
References
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Gender | Frequency | Percent | Age | Frequency | Percent | Education | Frequency | Percent |
Male | 130 | 44.8 | 20–25 | 35 | 12.1 | No education | 70 | 24.1 |
Female | 160 | 55.2 | 26–29 | 80 | 27.6 | Elementary school | 60 | 20.7 |
Total | 290 | 100 | 30–39 | 60 | 20.7 | High school | 60 | 20.7 |
40–49 | 50 | 17.2 | Bachelor/College | 45 | 15.5 | |||
50 above | 65 | 22.4 | Master degree | 55 | 19 | |||
Total | 290 | 100 | Total | 290 | 100 | |||
Occupation | Frequency | Percent | Marital Status | Frequency | Percent | Backg-round | Frequency | Percent |
Govt. servant | 130 | 44.8 | Married | 180 | 62.1 | Rural | 195 | 67.2 |
House wives | 70 | 24.1 | Single | 45 | 15.5 | Urban | 95 | 32.8 |
Retired | 30 | 10.3 | Divorced | 5 | 1.7 | Total | 290 | 100 |
Farmers | 40 | 13.8 | Widow | 60 | 20.7 | |||
Students | 20 | 6.9 | Total | 290 | 100 | |||
Total | 290 | 100 |
Variable | Mean | SD | 1 | 2 | 3 | 4 | 5 |
---|---|---|---|---|---|---|---|
1. Laboratory and diagnostic care | 3.680 | 0.671 | 0.79 | ||||
2. Preventive healthcare | 2.491 | 0.971 | 0.047 | 0.94 | |||
3. Prenatal care | 3.324 | 0.851 | 0.202 ** | −0.007 | 0.82 | ||
4. Physician’s behavior | 3.991 | 0.601 | 0.268 ** | 0.018 | 0.252 ** | 0.81 | |
5. Patient Satisfaction | 3.352 | 0.576 | 0.260 ** | 0.347 ** | 0.438 ** | 0.251 ** | 0.71 |
Variables | β | T | Significance | 95% Confidence Interval | |
---|---|---|---|---|---|
Lower Bound | Upper Bound | ||||
Constant | 1.130 *** | 4.969 | 0.000 | 0.682 | 1.578 |
Laboratory and diagnostic care | 0.117 ** | 2.728 | 0.007 | 0.033 | 0.202 |
Preventive healthcare | 0.202 *** | 7.131 | 0.000 | 0.146 | 0.258 |
Prenatal care | 0.260 *** | 7.716 | 0.000 | 0.194 | 0.327 |
Physician’s behavior | 0.107 * | 2.201 | 0.029 | 0.011 | 0.202 |
Interactional Effect | β | SE | T | Sig. | 95% Bootstrapping Confidence Interval | |
---|---|---|---|---|---|---|
LLCI | ULCI | |||||
Interaction1 (LDC *PB) | 0.226 | 0.086 | 2.617 | 0.009 | 0.056 | 0.397 |
Interaction2 (PHC *PB) | 0.117 | 0.056 | 2.063 | 0.031 | 0.0054 | 0.229 |
Interaction3 (PC *PB) | 0.256 | 0.050 | 4.836 | 0.000 | 0.1518 | 0.360 |
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Manzoor, F.; Wei, L.; Hussain, A.; Asif, M.; Shah, S.I.A. Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator. Int. J. Environ. Res. Public Health 2019, 16, 3318. https://doi.org/10.3390/ijerph16183318
Manzoor F, Wei L, Hussain A, Asif M, Shah SIA. Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator. International Journal of Environmental Research and Public Health. 2019; 16(18):3318. https://doi.org/10.3390/ijerph16183318
Chicago/Turabian StyleManzoor, Faiza, Longbao Wei, Abid Hussain, Muhammad Asif, and Syed Irshad Ali Shah. 2019. "Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator" International Journal of Environmental Research and Public Health 16, no. 18: 3318. https://doi.org/10.3390/ijerph16183318