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Journal: J. Theor. Appl. Electron. Commer. Res., 2018
Volume: 13
Number: 3
Article:
Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery
Authors:
by
Majid Mohammad Shafiee and Negin Ahghar Bazargan
Link:
https://www.mdpi.com/0718-1876/13/1/3
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