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Keywords = labor market in postal sector

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30 pages, 2417 KiB  
Article
Employee Satisfaction and Loyalty as a Part of Sustainable Human Resource Management in Postal Sector
by Mariana Strenitzerová and Karol Achimský
Sustainability 2019, 11(17), 4591; https://doi.org/10.3390/su11174591 - 23 Aug 2019
Cited by 61 | Viewed by 14609
Abstract
The labor market situation in the postal and logistics sector has led to sustainable human resource management becoming increasingly important at the strategic level of each postal operator. This study proposes a new perspective of employee satisfaction assessment that not only quantifies total [...] Read more.
The labor market situation in the postal and logistics sector has led to sustainable human resource management becoming increasingly important at the strategic level of each postal operator. This study proposes a new perspective of employee satisfaction assessment that not only quantifies total satisfaction but identifies job attributes and socio-demographic characteristics affecting employee satisfaction and loyalty as a key concern for sustainable human resource management. Findings of 1775 survey questionnaires of employees in Slovak Postal enterprise revealed that employee satisfaction is on average. The greatest dissatisfaction was related to the financial reward of employees and the employer’s lack of interest in the views and attitudes of employees. The use of regression and correlation analysis pointed to the fact that not only their satisfaction, but also the situation on the labor market in the region, the age of the employee, the job position and the length of employment have a strong influence on employee loyalty. Full article
(This article belongs to the Special Issue Sustainable Human Resource Management)
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