Leadership and Knowledge Management in an E-Government Environment
AbstractThe Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.
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Ryan, S.D.; Zhang, X.; Prybutok, V.R.; Sharp, J.H. Leadership and Knowledge Management in an E-Government Environment. Adm. Sci. 2012, 2, 63-81.
Ryan SD, Zhang X, Prybutok VR, Sharp JH. Leadership and Knowledge Management in an E-Government Environment. Administrative Sciences. 2012; 2(1):63-81.Chicago/Turabian Style
Ryan, Sherry D.; Zhang, Xiaoni; Prybutok, Victor R.; Sharp, Jason H. 2012. "Leadership and Knowledge Management in an E-Government Environment." Adm. Sci. 2, no. 1: 63-81.