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Adm. Sci. 2012, 2(1), 63-81; doi:10.3390/admsci2010063

Leadership and Knowledge Management in an E-Government Environment

1
Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA
2
Department of Business Informatics, College of Informatics, Northern Kentucky University, Nunn Dr., Highland Heights, KY 41099, USA
3
Department of Computer Information Systems, College of Business, Tarleton State University, Box T-0170, Stephenville, TX 76402, USA
*
Author to whom correspondence should be addressed.
Received: 30 November 2011 / Revised: 18 January 2012 / Accepted: 27 January 2012 / Published: 3 February 2012
(This article belongs to the Special Issue E-Government: Design, Evaluation and Practice)
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Abstract

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.
Keywords: e-government; knowledge management; leadership strategic planning; customer and market focus; The Malcolm Baldrige National Quality Award; MBNQA e-government; knowledge management; leadership strategic planning; customer and market focus; The Malcolm Baldrige National Quality Award; MBNQA
This is an open access article distributed under the Creative Commons Attribution License (CC BY 3.0).

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MDPI and ACS Style

Ryan, S.D.; Zhang, X.; Prybutok, V.R.; Sharp, J.H. Leadership and Knowledge Management in an E-Government Environment. Adm. Sci. 2012, 2, 63-81.

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