Adm. Sci. 2012, 2(1), 63-81; doi:10.3390/admsci2010063

Leadership and Knowledge Management in an E-Government Environment

1,* email, 2email, 1email and 3email
Received: 30 November 2011; in revised form: 18 January 2012 / Accepted: 27 January 2012 / Published: 3 February 2012
(This article belongs to the Special Issue E-Government: Design, Evaluation and Practice)
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract: The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.
Keywords: e-government; knowledge management; leadership strategic planning; customer and market focus; The Malcolm Baldrige National Quality Award; MBNQA
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MDPI and ACS Style

Ryan, S.D.; Zhang, X.; Prybutok, V.R.; Sharp, J.H. Leadership and Knowledge Management in an E-Government Environment. Adm. Sci. 2012, 2, 63-81.

AMA Style

Ryan SD, Zhang X, Prybutok VR, Sharp JH. Leadership and Knowledge Management in an E-Government Environment. Administrative Sciences. 2012; 2(1):63-81.

Chicago/Turabian Style

Ryan, Sherry D.; Zhang, Xiaoni; Prybutok, Victor R.; Sharp, Jason H. 2012. "Leadership and Knowledge Management in an E-Government Environment." Adm. Sci. 2, no. 1: 63-81.

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