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Leadership and Knowledge Management in an E-Government Environment
Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA
Department of Business Informatics, College of Informatics, Northern Kentucky University, Nunn Dr., Highland Heights, KY 41099, USA
Department of Computer Information Systems, College of Business, Tarleton State University, Box T-0170, Stephenville, TX 76402, USA
* Author to whom correspondence should be addressed.
Received: 30 November 2011; in revised form: 18 January 2012 / Accepted: 27 January 2012 / Published: 3 February 2012
Abstract: The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.
Keywords: e-government; knowledge management; leadership strategic planning; customer and market focus; The Malcolm Baldrige National Quality Award; MBNQA
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MDPI and ACS Style
Ryan, S.D.; Zhang, X.; Prybutok, V.R.; Sharp, J.H. Leadership and Knowledge Management in an E-Government Environment. Adm. Sci. 2012, 2, 63-81.
Ryan SD, Zhang X, Prybutok VR, Sharp JH. Leadership and Knowledge Management in an E-Government Environment. Administrative Sciences. 2012; 2(1):63-81.
Ryan, Sherry D.; Zhang, Xiaoni; Prybutok, Victor R.; Sharp, Jason H. 2012. "Leadership and Knowledge Management in an E-Government Environment." Adm. Sci. 2, no. 1: 63-81.