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Adm. Sci. 2012, 2(1), 63-81; doi:10.3390/admsci2010063
Article

Leadership and Knowledge Management in an E-Government Environment

1,* , 2
,
1
 and
3
1 Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA 2 Department of Business Informatics, College of Informatics, Northern Kentucky University, Nunn Dr., Highland Heights, KY 41099, USA 3 Department of Computer Information Systems, College of Business, Tarleton State University, Box T-0170, Stephenville, TX 76402, USA
* Author to whom correspondence should be addressed.
Received: 30 November 2011 / Revised: 18 January 2012 / Accepted: 27 January 2012 / Published: 3 February 2012
(This article belongs to the Special Issue E-Government: Design, Evaluation and Practice)
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Abstract

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.
Keywords: e-government; knowledge management; leadership strategic planning; customer and market focus; The Malcolm Baldrige National Quality Award; MBNQA e-government; knowledge management; leadership strategic planning; customer and market focus; The Malcolm Baldrige National Quality Award; MBNQA
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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Ryan, S.D.; Zhang, X.; Prybutok, V.R.; Sharp, J.H. Leadership and Knowledge Management in an E-Government Environment. Adm. Sci. 2012, 2, 63-81.

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