Next Article in Journal
Solving a More Flexible Home Health Care Scheduling and Routing Problem with Joint Patient and Nursing Staff Selection
Next Article in Special Issue
How Business Idea Fit Affects Sustainability and Creates Opportunities for Value Co-Creation in Nascent Firms
Previous Article in Journal
Sustainability Risk Evaluation for Large-Scale Hydropower Projects with Hybrid Uncertainty
Previous Article in Special Issue
Does Social Innovation Contribute to Sustainability? The Case of Italian Innovative Start-Ups
Article Menu

Export Article

Open AccessArticle
Sustainability 2018, 10(1), 140; doi:10.3390/su10010140

Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation

Department of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, Italy
*
Author to whom correspondence should be addressed.
Received: 1 November 2017 / Revised: 25 December 2017 / Accepted: 4 January 2018 / Published: 9 January 2018
View Full-Text   |   Download PDF [1289 KB, uploaded 9 January 2018]   |  

Abstract

In the service era, markets are reconceptualized as systems of actors interconnected through networked relationships based on resources exchange and producing value co-creation. Two of the main contemporary service research theories, Service-dominant logic and Service science, propose different organizational layouts for producing and harmonizing value co-creation: Service ecosystems and smart service systems. However, these two models show some limitations. So, this work aims at drawing an integrated model, the so called Smart service ecosystem that can be applied to hypercompetitive and experience-based sectors. The model was tested in the tourism sector by using a case study methodology. Ten interviews were administered to key informants to analyze their perception about the main dimensions of the smart service ecosystems. By adopting a holistic view, the results obtained can allow the elaboration of a framework which pinpoints: (1) the main stakeholder groups (actors); (2) the kind of resources exchanged (resource integration); (3) the tools employed (technology); (4) the institution exchange among users (institutions). Applying the model obtained to the tourism sector this work explores the main element-steps for managing and optimizing value co-creation and sustainability in the long run and thus for transitioning from innovation to social innovation. View Full-Text
Keywords: smart service systems; service ecosystems; smart service ecosystems; value co-creation; technology; institutions; innovation; social innovation smart service systems; service ecosystems; smart service ecosystems; value co-creation; technology; institutions; innovation; social innovation
Figures

Figure 1

This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

Scifeed alert for new publications

Never miss any articles matching your research from any publisher
  • Get alerts for new papers matching your research
  • Find out the new papers from selected authors
  • Updated daily for 49'000+ journals and 6000+ publishers
  • Define your Scifeed now

SciFeed Share & Cite This Article

MDPI and ACS Style

Polese, F.; Botti, A.; Grimaldi, M.; Monda, A.; Vesci, M. Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation. Sustainability 2018, 10, 140.

Show more citation formats Show less citations formats

Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Related Articles

Article Metrics

Article Access Statistics

1

Comments

[Return to top]
Sustainability EISSN 2071-1050 Published by MDPI AG, Basel, Switzerland RSS E-Mail Table of Contents Alert
Back to Top