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Future Internet 2012, 4(3), 700-718; doi:10.3390/fi4030700

Raising Risk Awareness on the Adoption of Web 2.0 Technologies in Decision Making Processes

1,*  and 2
1 DEIS, Università di Bologna, Viale del Risorgimento 2, Bologna 40136, Italy 2 DEIS, Università di Bologna, Via Venezia 52, Cesena 47521, Italy
* Author to whom correspondence should be addressed.
Received: 27 April 2012 / Revised: 14 July 2012 / Accepted: 19 July 2012 / Published: 9 August 2012
(This article belongs to the Special Issue Government 2.0)
View Full-Text   |   Download PDF [382 KB, uploaded 9 August 2012]   |  


In the recent past, the so-called “Web 2.0” became a powerful tool for decision making processes. Politicians and managers, seeking to improve participation, embraced this technology as if it simply were a new, enhanced version of theWorldWideWeb, better suited to retrieve information, opinions and feedbacks from the general public on subjects like laws, acts and policies. This approach was often naive, neglecting the less-obvious aspects of the technology, and thus bringing on significant security problems. This paper shows how, in the end, the result could easily be the opposite of what was desired. Malicious attackers, in fact, could quite easily exploit the vulnerabilities in these systems to hijack the process and lead to wrong decisions, also causing the public to lose trust in the systems themselves.
Keywords: Web 2.0; e-government; security; decision making Web 2.0; e-government; security; decision making
This is an open access article distributed under the Creative Commons Attribution License (CC BY 3.0).

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Prandini, M.; Ramilli, M. Raising Risk Awareness on the Adoption of Web 2.0 Technologies in Decision Making Processes. Future Internet 2012, 4, 700-718.

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