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A Review of Telehealth Service Implementation Frameworks
Industrial Engineering, Faculty of Engineering, North-West University, Potchefstroom Campus, Potchefstroom 2520, South Africa
Received: 20 November 2013; in revised form: 24 December 2013 / Accepted: 25 December 2013 / Published: 23 January 2014
Abstract: Despite the potential of telehealth services to increase the quality and accessibility of healthcare, the success rate of such services has been disappointing. The purpose of this paper is to find and compare existing frameworks for the implementation of telehealth services that can contribute to the success rate of future endeavors. After a thorough discussion of these frameworks, this paper outlines the development methodologies in terms of theoretical background, methodology and validation. Finally, the common themes and formats are identified for consideration in future implementation. It was confirmed that a holistic implementation approach is needed, which includes technology, organizational structures, change management, economic feasibility, societal impacts, perceptions, user-friendliness, evaluation and evidence, legislation, policy and governance. Furthermore, there is some scope for scientifically rigorous framework development and validation approaches.
Keywords: telehealth; telemedicine; implementation; framework; model
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MDPI and ACS Style
Van Dyk, L. A Review of Telehealth Service Implementation Frameworks. Int. J. Environ. Res. Public Health 2014, 11, 1279-1298.
Van Dyk L. A Review of Telehealth Service Implementation Frameworks. International Journal of Environmental Research and Public Health. 2014; 11(2):1279-1298.
Van Dyk, Liezl. 2014. "A Review of Telehealth Service Implementation Frameworks." Int. J. Environ. Res. Public Health 11, no. 2: 1279-1298.