Social Media Systems in the Workplace: Toward Understanding Employee Knowledge Creation via Microblogging within Shared Knowledge Domains
Abstract
:1. Introduction
2. Literature Review
2.1. Corporate Knowledge Creation: Knowledge Patterns, Types and Domains
- (1)
- Procedural knowledge—this type of knowledge product consists of rules associated with specific work domain and is expressed via figures, documents, and diagrams;
- (2)
- Situational knowledge—knowledge product of this type encompasses specific scenarios at work that necessitate previously formulated mental models developed through problem solving of various work scenarios. This type of knowledge product is typically acquired through hands-on training;
- (3)
- Conceptual knowledge—product knowledge of this type is associated with archetypal work themes. While some of its explicit properties lend its transfer through pictures and symbols, it requires the knowledge seekers to possess tacit understanding of the work domain;
- (4)
- Strategic knowledge—as with the conceptual type, this knowledge product demands inherent conceptual and abstract understanding of the work domain. Since it is constructed through a series of logical actions, the conversion of this knowledge type necessitates reflection and logical analysis of specific work domain’s artifacts.
2.1.1. Knowledge Creation within the Shared Knowledge Domain
2.1.2. Knowledge Creation Outside of a Shared Knowledge Domain
2.2. Microblogging Features
2.2.1. Pervasiveness
2.2.2. Brevity
2.2.3. Knowledge Source Profile
2.2.4. Subscription
2.2.5. Reposting (RT)
2.2.6. Directed Communication (@)
2.2.7. Tagging (Topical Categorization via Hashtags #)
3. Conclusions
Conflicts of Interest
References
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Cleveland, S. Social Media Systems in the Workplace: Toward Understanding Employee Knowledge Creation via Microblogging within Shared Knowledge Domains. Informatics 2016, 3, 11. https://doi.org/10.3390/informatics3030011
Cleveland S. Social Media Systems in the Workplace: Toward Understanding Employee Knowledge Creation via Microblogging within Shared Knowledge Domains. Informatics. 2016; 3(3):11. https://doi.org/10.3390/informatics3030011
Chicago/Turabian StyleCleveland, Simon. 2016. "Social Media Systems in the Workplace: Toward Understanding Employee Knowledge Creation via Microblogging within Shared Knowledge Domains" Informatics 3, no. 3: 11. https://doi.org/10.3390/informatics3030011