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Healthcare 2016, 4(1), 9;

Developing a Tool to Support Communication of Parental Concerns When a Child is in Hospital

Department of Psychology, School of Life and Health Sciences, Aston University, Birmingham B4 7ET, UK
Birmingham Children’s Hospital, Steelhouse Lane, Birmingham B4 6NH, UK
Institute of Applied Health Research, University of Birmingham, Birmingham B15 2TT, UK
Author to whom correspondence should be addressed.
Academic Editor: Sampath Parthasarathy
Received: 30 October 2015 / Revised: 16 December 2015 / Accepted: 4 January 2016 / Published: 13 January 2016
(This article belongs to the Special Issue Health Psychology in Healthcare Settings)
View Full-Text   |   Download PDF [538 KB, uploaded 13 January 2016]   |  


The involvement of parents in their child’s hospital care has been strongly advocated in paediatric healthcare policy and practice. However, incorporating parental worries about their child’s condition into clinical care can be difficult for both parents and healthcare professionals. Through our “Listening To You” quality improvement project we developed and piloted an innovative approach to listening, incorporating and responding to parental concerns regarding their child’s condition when in hospital. Here we describe the phases of work undertaken to develop our “Listening To You” communications bundle, including a survey, literature review and consultation with parents and staff, before findings from the project evaluation are presented and discussed. View Full-Text
Keywords: paediatrics; communication; quality improvement; patient safety; parents paediatrics; communication; quality improvement; patient safety; parents

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Heath, G.; Montgomery, H.; Eyre, C.; Cummins, C.; Pattison, H.; Shaw, R. Developing a Tool to Support Communication of Parental Concerns When a Child is in Hospital. Healthcare 2016, 4, 9.

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