Next Article in Journal
Transformation Planning for Resilient Wildlife Habitats in Ecotourism Systems
Previous Article in Journal
Study on Influence Factors of Electric Vehicles Charging Station Location Based on ISM and FMICMAC
Article Menu
Issue 4 (April) cover image

Export Article

Open AccessArticle
Sustainability 2017, 9(4), 486; doi:10.3390/su9040486

Integrating Analytic Hierarchy Process (AHP) and Balanced Scorecard (BSC) Framework for Sustainable Business in a Software Factory in the Financial Sector

Department of Project Engineering, University of Oviedo, C/Independencia 3, 33004 Oviedo, Spain
*
Author to whom correspondence should be addressed.
Academic Editor: Fabio Carlucci
Received: 5 January 2017 / Revised: 21 March 2017 / Accepted: 22 March 2017 / Published: 24 March 2017
(This article belongs to the Section Economic, Business and Management Aspects of Sustainability)
View Full-Text   |   Download PDF [2168 KB, uploaded 24 March 2017]   |  

Abstract

A balanced scorecard (BSC) framework for a factory that develops software for banking was proposed by us at the end of 2015 to ensure its sustainability, and was focused on improving its productivity and cost. Based on this framework, the aim of this study is to construct an approach using the analytic hierarchy process (AHP) and BSC for evaluating a factory’s performance in order for it to become a sustainable business. In this study, AHP is proposed to prioritise and determine weights for the perspectives and indicators included in the BSC for a financial software factory (FSF). The combination of these weights with different indicator measures produces a model that provides an effective assessment tool for FSF managers. The results of the study, which are shown both globally and disaggregated according to the different roles of FSF stakeholders, show that user satisfaction is the main pillar for making decisions. In addition, the result considering roles shows differences according to the relationship of each stakeholder with the software factory. The current study has been validated in a Spanish factory that develops software for several financial entities. View Full-Text
Keywords: balanced scorecard; analytic hierarchy process; software factory; performance evaluation; financial software development balanced scorecard; analytic hierarchy process; software factory; performance evaluation; financial software development
Figures

Figure 1

This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

Scifeed alert for new publications

Never miss any articles matching your research from any publisher
  • Get alerts for new papers matching your research
  • Find out the new papers from selected authors
  • Updated daily for 49'000+ journals and 6000+ publishers
  • Define your Scifeed now

SciFeed Share & Cite This Article

MDPI and ACS Style

Álvarez Pérez, C.; Rodríguez Montequín, V.; Ortega Fernández, F.; Villanueva Balsera, J. Integrating Analytic Hierarchy Process (AHP) and Balanced Scorecard (BSC) Framework for Sustainable Business in a Software Factory in the Financial Sector. Sustainability 2017, 9, 486.

Show more citation formats Show less citations formats

Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Related Articles

Article Metrics

Article Access Statistics

1

Comments

[Return to top]
Sustainability EISSN 2071-1050 Published by MDPI AG, Basel, Switzerland RSS E-Mail Table of Contents Alert
Back to Top