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Sustainability 2017, 9(10), 1770; doi:10.3390/su9101770

Task-Oriented and Relationship-Building Communications between Air Traffic Controllers and Pilots

1
Department of International Business and Trade, Kyung Hee University, Seoul 02447, Korea
2
Division of Behavioral & Organizational Sciences, Claremont Graduate University, Claremont, CA 91711, USA
*
Author to whom correspondence should be addressed.
Received: 3 September 2017 / Revised: 23 September 2017 / Accepted: 25 September 2017 / Published: 29 September 2017
(This article belongs to the Section Economic, Business and Management Aspects of Sustainability)
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Abstract

By questioning the lopsided attention on task-oriented factors in air traffic controller-pilot communication, the current study places an equal weighting on both task-oriented and relationship-building communications, and investigates how each type of communication influences sustainable performance in airline operation team. Results show that both task-oriented and relationship-building communications in terms of sustainability of team process predicted greater communication satisfaction at work. Also, both task interdependence and shared leadership influenced both types of air traffic controller-pilot communication. However, only relationship-building communication had a direct influence on perceived work performance whereas task-oriented communication had not. Along with task-oriented factors, this study raises the relationship-oriented factors as important resources for the sustainable team performance in airline industry. View Full-Text
Keywords: team performance; sustainable performance; task-oriented communication; relationship-building communication; structural equation modeling team performance; sustainable performance; task-oriented communication; relationship-building communication; structural equation modeling
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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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MDPI and ACS Style

Kang, I.; Han, S.; Lee, J. Task-Oriented and Relationship-Building Communications between Air Traffic Controllers and Pilots. Sustainability 2017, 9, 1770.

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